Client Feedback Questionnaire
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1. Default Section
50%
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1
. Area of Law Consulted
Area of Law Consulted
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2
. Solicitor/Fee Earner instructed
Solicitor/Fee Earner instructed
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3
. How satisfied were you with our overall level of service?
How satisfied were you with our overall level of service?
Very satisfied
Fairly satisfied
Undecided
Fairly dissatisfied
Very dissatisfied
If dissatisfied, please tell us briefly why
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4
. How well did we do
Excellent
Good
Satisfactory
poor
Speed in answering incoming calls
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How well did we do Speed in answering incoming calls Excellent
Speed in answering incoming calls Good
Speed in answering incoming calls Satisfactory
Speed in answering incoming calls poor
Returning your calls
Returning your calls Excellent
Returning your calls Good
Returning your calls Satisfactory
Returning your calls poor
Staff helpful and courteous at all times
Staff helpful and courteous at all times Excellent
Staff helpful and courteous at all times Good
Staff helpful and courteous at all times Satisfactory
Staff helpful and courteous at all times poor
Speed of response to initial enquiry
Speed of response to initial enquiry Excellent
Speed of response to initial enquiry Good
Speed of response to initial enquiry Satisfactory
Speed of response to initial enquiry poor
If you ticked satisfactory or poor in any of the above, please tell us why
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5
. Did we give you information/advice that was easy to understand?
Did we give you information/advice that was easy to understand?
Very easy
Fairly easy
Undecided
Fairly difficult
Very difficult
How might we improve?
6
. How well did we keep you up-to-date with progress?
How well did we keep you up-to-date with progress?
Very well
Fairly well
Undecided
Fairly poor
Very poor
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7
. How satisfied were you with the method of communication we provided?
How satisfied were you with the method of communication we provided?
Very satisfied
Fairly satisfied
Undecided
Fairly dissatisfied
Very dissatisfied
If dissatisfied, please tell us why
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8
. Would you recommend us to somebody else if they needed legal help or advice?
Would you recommend us to somebody else if they needed legal help or advice?
Certain to
Likely to
Undecided
Unlikely to
Certain not to
Please give reasons for your answer
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9
. Please tell us how you heard about Pardoes
Please tell us how you heard about Pardoes
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10
. Do you feel the service you received was good value for money?
Do you feel the service you received was good value for money?
Yes
No
Comments
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11
. We welcome ideas on ways to improve our level of service. Do you have any further comments or suggestions that may help us to improve our level of service?
We welcome ideas on ways to improve our level of service. Do you have any further comments or suggestions that may help us to improve our level of service?
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12
. Do you require any further legal help or assistance from Pardoes?
Do you require any further legal help or assistance from Pardoes?
Yes
No
13
. If you selected yes to the above, please leave your details below
If you selected yes to the above, please leave your details below
Name
Telephone
Email
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