Live Chat for Mac Software Survey

If you are a Mac user who runs an online business or website where online chat with prospective and/or existing customers is important to you I would be grateful if you would complete the following short questionnaire to aid with market research.

Any details you give will be confidential and only used to allow me to ensure that the development of a Mac based live chat solution is heading in the right direction.

Many thanks for your time! For those that complete the survey and register for beta access there will be a special treat of some sort when the app is launched!

1. What, if any, live chat software do you currently use?

What, if any, live chat software do you currently use? WebsiteAlive

Active Live Chat

Live Chat Inc

Provide Chat

Live2Support

BoldChat

Olark

Zopim

None

Other (please specify software and whether it's Mac based or not))

2. If you use existing software what makes you use that particular software?

If you use existing software what makes you use that particular software? Ease of Use

Price

Mac Client

All done through browser

No Alternative

Other (please specify)

3. What would you require or like to see in a Mac based live help solution?

What would you require or like to see in a Mac based live help solution? Visitor Tracking

SSL support as standard

Canned Responses

Operator Pass Through

Set Online/Offline

Offline Contact Form

Customisable Chat Window

Proactive Invites

Customisable

Email / print copy of transcript

On page customer chat window (instead of popup)

Pre/post chat forms

Operator/customer typing notification

Call Me Back

Reporting

Growl Integration

Dock Icon

Multi Site Support

Other (please specify)

4. How would you rather pay?

How would you rather pay? I wouldn't - I can already get this for free

Monthly per site (a flat fee for everything but this would be high)

Monthly per site and per operator

Monthly per operator (so 1 operator can be used across multiple sites)

Monthly for a site and operator allowance (eg up to 3 sites and 3 operators)

Monthly for an operator allowance (eg 1 operator, up to 3, up to 10, up to 50)

Annually

Other (please specify)

5. Taking into account how valuable this software may be to your business and what it would include (the hosted live chat function, the Mac client, all updates and iPhone/iPad clients when released) how much would you be willing to spend per month?

	Nothing	£5 (approx $8)	£10 (approx $15)	£25 (approx $40)	£50 (approx $75)	£100 (approx $150)	£150 (approx $250)	More than £150 (approx $250)
Per site (a flat fee for everything)	*Taking into account how valuable this software may be to your business and what it would include (the hosted live chat function, the Mac client, all updates and iPhone/iPad clients when released) how much would you be willing to spend per month? Per site (a flat fee for everything) Nothing	Per site (a flat fee for everything) £5 (approx $8)	Per site (a flat fee for everything) £10 (approx $15)	Per site (a flat fee for everything) £25 (approx $40)	Per site (a flat fee for everything) £50 (approx $75)	Per site (a flat fee for everything) £100 (approx $150)	Per site (a flat fee for everything) £150 (approx $250)	Per site (a flat fee for everything) More than £150 (approx $250)
Per site and per operator (charged for each operator and each site)	Per site and per operator (charged for each operator and each site) Nothing	Per site and per operator (charged for each operator and each site) £5 (approx $8)	Per site and per operator (charged for each operator and each site) £10 (approx $15)	Per site and per operator (charged for each operator and each site) £25 (approx $40)	Per site and per operator (charged for each operator and each site) £50 (approx $75)	Per site and per operator (charged for each operator and each site) £100 (approx $150)	Per site and per operator (charged for each operator and each site) £150 (approx $250)	Per site and per operator (charged for each operator and each site) More than £150 (approx $250)
Per operator (so 1 operator can be used across multiple sites)	Per operator (so 1 operator can be used across multiple sites) Nothing	Per operator (so 1 operator can be used across multiple sites) £5 (approx $8)	Per operator (so 1 operator can be used across multiple sites) £10 (approx $15)	Per operator (so 1 operator can be used across multiple sites) £25 (approx $40)	Per operator (so 1 operator can be used across multiple sites) £50 (approx $75)	Per operator (so 1 operator can be used across multiple sites) £100 (approx $150)	Per operator (so 1 operator can be used across multiple sites) £150 (approx $250)	Per operator (so 1 operator can be used across multiple sites) More than £150 (approx $250)
For a site and operator allowance (eg up to 10 sites and 10 operators)	For a site and operator allowance (eg up to 10 sites and 10 operators) Nothing	For a site and operator allowance (eg up to 10 sites and 10 operators) £5 (approx $8)	For a site and operator allowance (eg up to 10 sites and 10 operators) £10 (approx $15)	For a site and operator allowance (eg up to 10 sites and 10 operators) £25 (approx $40)	For a site and operator allowance (eg up to 10 sites and 10 operators) £50 (approx $75)	For a site and operator allowance (eg up to 10 sites and 10 operators) £100 (approx $150)	For a site and operator allowance (eg up to 10 sites and 10 operators) £150 (approx $250)	For a site and operator allowance (eg up to 10 sites and 10 operators) More than £150 (approx $250)
For an operator allowance (eg up to 10 operators across multiple sites)	For an operator allowance (eg up to 10 operators across multiple sites) Nothing	For an operator allowance (eg up to 10 operators across multiple sites) £5 (approx $8)	For an operator allowance (eg up to 10 operators across multiple sites) £10 (approx $15)	For an operator allowance (eg up to 10 operators across multiple sites) £25 (approx $40)	For an operator allowance (eg up to 10 operators across multiple sites) £50 (approx $75)	For an operator allowance (eg up to 10 operators across multiple sites) £100 (approx $150)	For an operator allowance (eg up to 10 operators across multiple sites) £150 (approx $250)	For an operator allowance (eg up to 10 operators across multiple sites) More than £150 (approx $250)

Other (please specify amount and option)

6. How many visitors does your site have on average per day? (This question is optional but it will help if you can answer it)

How many visitors does your site have on average per day? (This question is optional but it will help if you can answer it) Less than 50

50 - 250

251 - 1000

1001 - 2000

2001 - 5000

5001 - 10000

10001 or more

7. Would you be interested in an all in one live help solution from where you can manage live chats, facebook comments, tweets about your company and emails all from one Mac App?

Would you be interested in an all in one live help solution from where you can manage live chats, facebook comments, tweets about your company and emails all from one Mac App? Yes - do it straight away

Yes - in future releases

Other (please specify)

8. If you would like to be involved in beta testing this software please supply a contact name and email address. Beta access is limited and will be issued on a first come, first served basis. Please note there is no current timetable for a beta release.

If you would like to be involved in beta testing this software please supply a contact name and email address. Beta access is limited and will be issued on a first come, first served basis. Please note there is no current timetable for a beta release. Name
Email Address
Website for beta

9. If you would like to be sent more information in the future about Mac based live chat / live help software please enter your name and email address.

Please note that your details will only be used for sending updates and you will be emailed and asked to confirm your request to join the mailing list.

If you would like to be sent more information in the future about Mac based live chat / live help software please enter your name and email address. Please note that your details will only be used for sending updates and you will be emailed and asked to confirm your request to join the mailing list. Name
Email Address

Live Chat for Mac Software
Exit this survey

Live Chat/Help Software for Mac

Live Chat for Mac SoftwareExit this survey

Live Chat/Help Software for Mac

Live Chat for Mac Software
Exit this survey