Website survey
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1. Website survey

Note: Under the Marketing Research Society (MRS) Code of Conduct, anyone under 16 should not participate in this survey. Further information is available in section B26 of the following document: http://www.mrs.org.uk/standards/downloads/code2005.pdf (Note: PDF viewer required).

1. How satisfied were you with your visit today?

How satisfied were you with your visit today? Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Don't know

2. What was your main purpose for coming to the website today?

What was your main purpose for coming to the website today? Find a service

Find NHS Oldham information

Find out about current events

Find a job

View latest news

View minutes and meetings

Find contact information

Just browsing

Other

None of these

3. Did you get what you wanted from the site?

Did you get what you wanted from the site? Got everything I wanted

Got most of what I wanted

Got some of what I wanted

Got none of what I wanted

4. Please rate the web site on the following aspects

	Very good	Good	Neither good nor poor	Poor	Very poor	Don't know	'Not used' (for usefulness of search only)
Ease of use of the site	*Please rate the web site on the following aspects Ease of use of the site Very good	Ease of use of the site Good	Ease of use of the site Neither good nor poor	Ease of use of the site Poor	Ease of use of the site Very poor	Ease of use of the site Don't know	Ease of use of the site 'Not used' (for usefulness of search only)
Attractiveness of the design/appearance	Attractiveness of the design/appearance Very good	Attractiveness of the design/appearance Good	Attractiveness of the design/appearance Neither good nor poor	Attractiveness of the design/appearance Poor	Attractiveness of the design/appearance Very poor	Attractiveness of the design/appearance Don't know	Attractiveness of the design/appearance 'Not used' (for usefulness of search only)
Ease of finding information/services	Ease of finding information/services Very good	Ease of finding information/services Good	Ease of finding information/services Neither good nor poor	Ease of finding information/services Poor	Ease of finding information/services Very poor	Ease of finding information/services Don't know	Ease of finding information/services 'Not used' (for usefulness of search only)
Information that was clear and easy to understand	Information that was clear and easy to understand Very good	Information that was clear and easy to understand Good	Information that was clear and easy to understand Neither good nor poor	Information that was clear and easy to understand Poor	Information that was clear and easy to understand Very poor	Information that was clear and easy to understand Don't know	Information that was clear and easy to understand 'Not used' (for usefulness of search only)
Accurate and up to date information	Accurate and up to date information Very good	Accurate and up to date information Good	Accurate and up to date information Neither good nor poor	Accurate and up to date information Poor	Accurate and up to date information Very poor	Accurate and up to date information Don't know	Accurate and up to date information 'Not used' (for usefulness of search only)
Usefulness of site search	Usefulness of site search Very good	Usefulness of site search Good	Usefulness of site search Neither good nor poor	Usefulness of site search Poor	Usefulness of site search Very poor	Usefulness of site search Don't know	Usefulness of site search 'Not used' (for usefulness of search only)

5. How likely are you to recommend this website to a friend, colleague or family member?

How likely are you to recommend this website to a friend, colleague or family member? Definitely

Probably

Not sure

Probably not

Definitely not

6. Please select the option below that best describes your professional or personal interest in visiting the website (please tick all that apply).

Please select the option below that best describes your professional or personal interest in visiting the website (please tick all that apply). I live in this area

I work in this area

I work for the NHS

I am planning to visit

I am planning to move to this area

I am a local councillor

I am looking for information for myself

I am looking for information related to my work

I am looking for information on behalf of someone else

None of these

7. How often do you personally use the internet?

How often do you personally use the internet? Every day

Every two or three days

About once a week

About once a fortnight

About once a month

Less often