SOUND OFF! Customer Service (2013-14)

1. Which of the following offices or service centers did you visit / use today? (check all that apply)
2. Was your experience better than you expected, worse than you expected, about what you expected?
3. Overall, thinking about Grayson College employees that you had contact with today, how do you rate their performance in the following areas:
Very goodGoodFairPoorI can't decide
Overall attitude
4. Did you visit an office or receive a service that exceeded your expectations?
5. Did you visit an office or receive a service that fell short of your expectations?
6. Our services are primarily available on a first-come, first-serve basis. If you had to wait for a service, was the value of the service you received worth the wait?
7. Final comments or thoughts?
8. What date did you visit campus?
Date / Time
9. Which campus did you visit?
10. Which best describes your student status?
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