University Registrar Customer Service Survey

University Registrar Customer Service

Exit this survey

100%

1. Please select the category that best describes your primary role in relation to the University:

Please select the category that best describes your primary role in relation to the University: Student

Staff

Faculty

Alumnae/Alumnus/Previous Student

Parent

Other

2. The school, management center, level of study with which I am most closely associated is:

The school, management center, level of study with which I am most closely associated is:

Other (please specify)

3. On average over the past year, how many times have you interacted (in person, e-mail, call, etc.) with the University Registrar's Office:

On average over the past year, how many times have you interacted (in person, e-mail, call, etc.) with the University Registrar's Office: 0-4

5-9

10-19

20+

4. The topic about which I most often interact with the University Registrar's office is:

The topic about which I most often interact with the University Registrar's office is: Registration, Drop/Add Withdrawal Permissions Transcripts, Grades Enrollment Verification Degree Verification Schedule of Classes Veteran's Certification	Address, Phone#, etc Diplomas Class Roster Grade Rosters, Grading Classrooms Course Approvals and Setup SIS Class Maintenance Final Exam Scheduling	Academic Calendar Student Data Needs Ad Astra Facilities Scheduling Data Warehouse Questions SIS Technical Questions General Student Records Policy Questions
Other (please specify)

5. In thinking about your interaction(s) with the University Registrar's Office over the past year, please rate the following based on your experience with the person with which you most often interacted.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Took time to understand my question	In thinking about your interaction(s) with the University Registrar's Office over the past year, please rate the following based on your experience with the person with which you most often interacted. Took time to understand my question Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Was courteous and professional	Was courteous and professional Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Responded to my question in a timely fashion	Responded to my question in a timely fashion Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Helped me to better understand the answer	Helped me to better understand the answer Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Went above and beyond in trying to help me	Went above and beyond in trying to help me Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Knew answer or directed me to the correct resource	Knew answer or directed me to the correct resource Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A

Any other comments regarding opportunities for improvement or accolades that you would like to share about your experience with an individual or the University Registrar's Office as a whole? If you would like to be contacted with a response, be sure to include your e-mail address below.

Survey Powered by:

SurveyMonkey

"Surveys Made Simple."

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.