University Registrar Customer Service
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1
. Please select the category that best describes your primary role in relation to the University:
Please select the category that best describes your primary role in relation to the University:
Student
Staff
Faculty
Alumnae/Alumnus/Previous Student
Parent
Other
2
. The school, management center, level of study with which I am most closely associated is:
Arts and Sciences
Engineering
Management
Law
Medicine
Dental Medicine
Applied Social Sciences
Nursing
Central Administration
The school, management center, level of study with which I am most closely associated is:
Other (please specify)
3
. On average over the past year, how many times have you interacted (in person, e-mail, call, etc.) with the University Registrar's Office:
On average over the past year, how many times have you interacted (in person, e-mail, call, etc.) with the University Registrar's Office:
0-4
5-9
10-19
20+
Approximate date of most recent interaction?
4
. The topic about which I most often interact with the University Registrar's office is:
The topic about which I most often interact with the University Registrar's office is:
Registration, Drop/Add
Withdrawal
Permissions
Transcripts, Grades
Enrollment Verification
Degree Verification
Schedule of Classes
Veteran's Certification
Address, Phone#, etc
Diplomas
Class Roster
Grade Rosters, Grading
Classrooms
Course Approvals and Setup
SIS Class Maintenance
Final Exam Scheduling
Academic Calendar
Student Data Needs
Ad Astra Facilities Scheduling
Data Warehouse Questions
SIS Technical Questions
General Student Records
Policy Questions
Other (please specify)
5
. In thinking about your interaction(s) with the University Registrar's Office over the past year, please rate the following based on your experience with the person with which you most often interacted.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Took time to understand my question
*
In thinking about your interaction(s) with the University Registrar's Office over the past year, please rate the following based on your experience with the person with which you most often interacted. Took time to understand my question Strongly Agree
Took time to understand my question Agree
Took time to understand my question Neutral
Took time to understand my question Disagree
Took time to understand my question Strongly Disagree
Took time to understand my question N/A
Was courteous and professional
Was courteous and professional Strongly Agree
Was courteous and professional Agree
Was courteous and professional Neutral
Was courteous and professional Disagree
Was courteous and professional Strongly Disagree
Was courteous and professional N/A
Responded to my question in a timely fashion
Responded to my question in a timely fashion Strongly Agree
Responded to my question in a timely fashion Agree
Responded to my question in a timely fashion Neutral
Responded to my question in a timely fashion Disagree
Responded to my question in a timely fashion Strongly Disagree
Responded to my question in a timely fashion N/A
Helped me to better understand the answer
Helped me to better understand the answer Strongly Agree
Helped me to better understand the answer Agree
Helped me to better understand the answer Neutral
Helped me to better understand the answer Disagree
Helped me to better understand the answer Strongly Disagree
Helped me to better understand the answer N/A
Went above and beyond in trying to help me
Went above and beyond in trying to help me Strongly Agree
Went above and beyond in trying to help me Agree
Went above and beyond in trying to help me Neutral
Went above and beyond in trying to help me Disagree
Went above and beyond in trying to help me Strongly Disagree
Went above and beyond in trying to help me N/A
Knew answer or directed me to the correct resource
Knew answer or directed me to the correct resource Strongly Agree
Knew answer or directed me to the correct resource Agree
Knew answer or directed me to the correct resource Neutral
Knew answer or directed me to the correct resource Disagree
Knew answer or directed me to the correct resource Strongly Disagree
Knew answer or directed me to the correct resource N/A
Any other comments regarding opportunities for improvement or accolades that you would like to share about your experience with an individual or the University Registrar's Office as a whole? If you would like to be contacted with a response, be sure to include your e-mail address below.
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