Communication Survey

1. Are you aware that Albany House Medical Centre has its own website?

Are you aware that Albany House Medical Centre has its own website? Yes, but I don't use the website	Yes, and I find the website useful	No, I was not aware of the website
Comment:

2. Do you read the Practice's quarterly newsletter?

Do you read the Practice's quarterly newsletter? Yes, I do usually read	Yes, I sometimes read	I never read it	I was not aware there was one
Comment:

3. Have you read any of the practice's leaflets - for example on carers, contraception, travel, etc?

Have you read any of the practice's leaflets - for example on carers, contraception, travel, etc? Yes-they are useful	Yes-but not very useful	No	No-I was not aware there were any
Comment:

4. Do you ever look at the leaflets displayed in the racks by the front door?

Do you ever look at the leaflets displayed in the racks by the front door? Yes-they are useful

Yes - some of it is useful

Not really useful

Was not aware that the racks were there

Comment:

5. Do you find the videos running on the TV screens around Albany House useful?

Do you find the videos running on the TV screens around Albany House useful? Yes- very useful	Yes-somewhat useful	Not useful at all
Comment:

6. When the Practice decides to change something - for example the recent change of telephone numbers to 01933 numbers - how well does the Practice communicate those changes?

When the Practice decides to change something - for example the recent change of telephone numbers to 01933 numbers - how well does the Practice communicate those changes? Communicates very well	Communicates quite well	Communicates poorly	Communicates very poorly
Comment:

7. Are you aware that the Practice has a Patient Participation group to represent the voice of patients in many of the decisions it makes about the provision of services?

Are you aware that the Practice has a Patient Participation group to represent the voice of patients in many of the decisions it makes about the provision of services? Yes, I was aware	No, I was not aware
Comment:

8. Overall how would you rate the practices communication?

Overall how would you rate the practices communication? Very good

Good

Satisfactory

Poor

Very poor

Comment:

9. Which age group are you in?

Which age group are you in? Under 16

17 to 30

31 to 45

46 to 65

Over 65

10. Which is ethnic group@

Which is ethnic group@ White - British/irish

White - other

Asian - Indian or British Indian

Asian - Pakistani

Asian-Bangladeshi

Asian-other

African

Caribbean

Other

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