Tamar Valley Health Patient Participation Survey

There are just 10 questions to answer.

If you sign up to our Patient Participation Group (PPG), we will send you the responses after the survey closes and invite you to comment on them. Please go to http://www.tamarvalleyhealth.org.uk/ppg.htm
You can leave our PPG at any time without having to give a reason.
Thank you for your time.

1. Which Health Centre do you use?

Which Health Centre do you use? Callington Health Centre

Gunnislake Health Centre

2. In the last 12 months, approximately how often have you visited or phoned your Health Centre?

In the last 12 months, approximately how often have you visited or phoned your Health Centre? No calls or visits

Only a few times

About once a month

More often than once a month

Comment (optional)

3. If you have phoned your Health Centre, how easy have you found it getting through to a receptionist?

If you have phoned your Health Centre, how easy have you found it getting through to a receptionist? Usually very easy

Usually easy

Difficult at times

Very difficult at times

Haven't phoned

Comment (optional)

4. In the last 12 months, how often have you been able to book the consultation you wanted?

	Always	Most of the time	Rarely	Not applicable
GP pre-booked consultation	*In the last 12 months, how often have you been able to book the consultation you wanted? GP pre-booked consultation Always	GP pre-booked consultation Most of the time	GP pre-booked consultation Rarely	GP pre-booked consultation Not applicable
GP on-the-day consultation	GP on-the-day consultation Always	GP on-the-day consultation Most of the time	GP on-the-day consultation Rarely	GP on-the-day consultation Not applicable
GP telephone consultation	GP telephone consultation Always	GP telephone consultation Most of the time	GP telephone consultation Rarely	GP telephone consultation Not applicable
Nurse pre-booked consultation	Nurse pre-booked consultation Always	Nurse pre-booked consultation Most of the time	Nurse pre-booked consultation Rarely	Nurse pre-booked consultation Not applicable
Nurse on-the-day consultation	Nurse on-the-day consultation Always	Nurse on-the-day consultation Most of the time	Nurse on-the-day consultation Rarely	Nurse on-the-day consultation Not applicable

5. Each patient has a named doctor and is asked to see him or her when available. How do you feel about this?

Each patient has a named doctor and is asked to see him or her when available. How do you feel about this? I like it

I dislike it

I have no feelings either way

Comment (optional)

6. Are you aware that the practice offers pre-bookable appointments for patients who either work during the day or who rely for transport on people who work?

	Yes	No
Late surgery one evening a week	*Are you aware that the practice offers pre-bookable appointments for patients who either work during the day or who rely for transport on people who work? Late surgery one evening a week Yes	Late surgery one evening a week No
Saturday morning surgeries	Saturday morning surgeries Yes	Saturday morning surgeries No

7. Thinking about your Health Centre, are you:

Thinking about your Health Centre, are you: Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

Comment (optional)

8. How old are you?

How old are you? 17 or younger

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85 or older

9. Do you have limited mobility, or use a wheelchair?

Do you have limited mobility, or use a wheelchair? Yes

10. If you use a pushchair or pram, or have limited mobility or use a wheelchair, how do you find our Health Centres?

If you use a pushchair or pram, or have limited mobility or use a wheelchair, how do you find our Health Centres? Easy to access

Reasonable to access

Hard to access

Please describe any difficulties

Tamar Valley Health Patient Participation Survey

January 2012

1. Which Health Centre do you use?

2. In the last 12 months, approximately how often have you visited or phoned your Health Centre?

3. If you have phoned your Health Centre, how easy have you found it getting through to a receptionist?

4. In the last 12 months, how often have you been able to book the consultation you wanted?

5. Each patient has a named doctor and is asked to see him or her when available. How do you feel about this?

6. Are you aware that the practice offers pre-bookable appointments for patients who either work during the day or who rely for transport on people who work?

7. Thinking about your Health Centre, are you:

8. How old are you?

9. Do you have limited mobility, or use a wheelchair?

10. If you use a pushchair or pram, or have limited mobility or use a wheelchair, how do you find our Health Centres?