Customer Questionnaire
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Customer Questionnaire

If you have recently visited one of our 28 Davidsons Chemists, we would appreciate your help to make any improvements to our service by answering the following 10 questions

1. Which of our branches is your nearest?

Which of our branches is your nearest? Aberdeen

Aberfeldy

Aboyne

Alyth

Arbroath

Ballater

Banchory

Blairgowrie

Brechin

Bridge of Earn

Bridgend

Coupar Angus

Crieff

Dundee

Dunkeld

Forfar

Friockheim

Ladybank

Milnathort

Muirhead

Newburgh

Panmurefield

Perth

Pitlochry

Pitlochry(new)

Scone

Stanley

Thornton

2. Thinking about any previous visits as well as your most recent, how would you rate the pharmacy on the following factors? Please tick one box for each aspect of the pharmacy listed below, to show how good or poor you think it is:

	Very Poor	Fairly Poor	Fairly Good	Very Good	N/A
The cleanliness of the pharmacy	Thinking about any previous visits as well as your most recent, how would you rate the pharmacy on the following factors? Please tick one box for each aspect of the pharmacy listed below, to show how good or poor you think it is: The cleanliness of the pharmacy Very Poor	The cleanliness of the pharmacy Fairly Poor	The cleanliness of the pharmacy Fairly Good	The cleanliness of the pharmacy Very Good	The cleanliness of the pharmacy N/A
Having in stock the medicines/appliances you need	Having in stock the medicines/appliances you need Very Poor	Having in stock the medicines/appliances you need Fairly Poor	Having in stock the medicines/appliances you need Fairly Good	Having in stock the medicines/appliances you need Very Good	Having in stock the medicines/appliances you need N/A
Offering a clear and well organised layout	Offering a clear and well organised layout Very Poor	Offering a clear and well organised layout Fairly Poor	Offering a clear and well organised layout Fairly Good	Offering a clear and well organised layout Very Good	Offering a clear and well organised layout N/A
How long you have to wait to be served	How long you have to wait to be served Very Poor	How long you have to wait to be served Fairly Poor	How long you have to wait to be served Fairly Good	How long you have to wait to be served Very Good	How long you have to wait to be served N/A
Having somewhere available where you could speak without being overheard, if you wanted to	Having somewhere available where you could speak without being overheard, if you wanted to Very Poor	Having somewhere available where you could speak without being overheard, if you wanted to Fairly Poor	Having somewhere available where you could speak without being overheard, if you wanted to Fairly Good	Having somewhere available where you could speak without being overheard, if you wanted to Very Good	Having somewhere available where you could speak without being overheard, if you wanted to N/A

3. Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Please tick one box for each aspect of the service listed below, to show how good or poor you think it is:

	Very poor	Fairly poor	Fairly Good	Very Good	N/A
Being polite and taking the time to listen to what you want	Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there? Please tick one box for each aspect of the service listed below, to show how good or poor you think it is: Being polite and taking the time to listen to what you want Very poor	Being polite and taking the time to listen to what you want Fairly poor	Being polite and taking the time to listen to what you want Fairly Good	Being polite and taking the time to listen to what you want Very Good	Being polite and taking the time to listen to what you want N/A
Answering any queries you may have	Answering any queries you may have Very poor	Answering any queries you may have Fairly poor	Answering any queries you may have Fairly Good	Answering any queries you may have Very Good	Answering any queries you may have N/A
The service you received from the pharmacist	The service you received from the pharmacist Very poor	The service you received from the pharmacist Fairly poor	The service you received from the pharmacist Fairly Good	The service you received from the pharmacist Very Good	The service you received from the pharmacist N/A
The service you received from the other pharmacy staff	The service you received from the other pharmacy staff Very poor	The service you received from the other pharmacy staff Fairly poor	The service you received from the other pharmacy staff Fairly Good	The service you received from the other pharmacy staff Very Good	The service you received from the other pharmacy staff N/A
Providing an efficient service	Providing an efficient service Very poor	Providing an efficient service Fairly poor	Providing an efficient service Fairly Good	Providing an efficient service Very Good	Providing an efficient service N/A
The staff overall	The staff overall Very poor	The staff overall Fairly poor	The staff overall Fairly Good	The staff overall Very Good	The staff overall N/A

4. Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?

	Not at all well	Not very well	Fairly well	Very well	N/A
Providing advice on a current health problem or a longer term health condition	Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services? Providing advice on a current health problem or a longer term health condition Not at all well	Providing advice on a current health problem or a longer term health condition Not very well	Providing advice on a current health problem or a longer term health condition Fairly well	Providing advice on a current health problem or a longer term health condition Very well	Providing advice on a current health problem or a longer term health condition N/A
Providing general advice on leading a more healthy lifestyle	Providing general advice on leading a more healthy lifestyle Not at all well	Providing general advice on leading a more healthy lifestyle Not very well	Providing general advice on leading a more healthy lifestyle Fairly well	Providing general advice on leading a more healthy lifestyle Very well	Providing general advice on leading a more healthy lifestyle N/A
Providing advice on health services or information available elsewhere	Providing advice on health services or information available elsewhere Not at all well	Providing advice on health services or information available elsewhere Not very well	Providing advice on health services or information available elsewhere Fairly well	Providing advice on health services or information available elsewhere Very well	Providing advice on health services or information available elsewhere N/A

5. Have our pharmacists or staff made you aware of the following services?

	Yes	No
Smoking Cessation Service	Have our pharmacists or staff made you aware of the following services? Smoking Cessation Service Yes	Smoking Cessation Service No
Minor Ailment Service	Minor Ailment Service Yes	Minor Ailment Service No
Chronic Medication Service	Chronic Medication Service Yes	Chronic Medication Service No
Prescription Collection Service	Prescription Collection Service Yes	Prescription Collection Service No

6. Finally, taking everything into account - the staff, the shop and the service provided - how would you rate Davidsons Chemists?

Finally, taking everything into account - the staff, the shop and the service provided - how would you rate Davidsons Chemists? Poor

Fair

Good

Very Good

Excellent

7. Please make any comments or suggestions for our website or branches here.

Please make any comments or suggestions for our website or branches here.

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Customer QuestionnaireExit this survey