Flagler County Customer Satisfaction SurveyFlagler County Customer Satisfaction Survey

The Flagler County Customer Satisfaction Survey is a cooperative effort between public and private organizations that are committed to providing exceptional customer service. In an effort to assess and improve the level and quality of services provided locally, this survey was designed to gather feedback about the quality of service interactions participants have experienced and their satisfaction with these interactions.

Please take a few minutes to complete the following survey. You have the option to remain anonymous.

Thank you!

1. Please tell us a little about yourself, which organization you interacted with and for what purpose. (Please click on boxes for drop-down menus.)

	Organization/Business you interacted with	I am a	Reason for Interaction
Select one from each column:	Please tell us a little about yourself, which organization you interacted with and for what purpose. (Please click on boxes for drop-down menus.) Select one from each column: Organization/Business you interacted with	I am a	Reason for Interaction

Specify Local Business/Organization Name

2. When did your experience occur?

When did your experience occur? Within the last month

Less than 1 year ago

1 - 3 years ago

More than 3 years ago

3. Please mark your level of satisfaction with the service you received:
Very High (5) ------ Neutral (3) ------ Very Low (1)

	5	4	3	2	1
Courtesy:	*Please mark your level of satisfaction with the service you received: Very High (5) ------ Neutral (3) ------ Very Low (1) Courtesy: 5	Courtesy: 4	Courtesy: 3	Courtesy: 2	Courtesy: 1
Quality:	Quality: 5	Quality: 4	Quality: 3	Quality: 2	Quality: 1
Timeliness:	Timeliness: 5	Timeliness: 4	Timeliness: 3	Timeliness: 2	Timeliness: 1
Accuracy:	Accuracy: 5	Accuracy: 4	Accuracy: 3	Accuracy: 2	Accuracy: 1
Overall:	Overall: 5	Overall: 4	Overall: 3	Overall: 2	Overall: 1

4. Please rate how the quality of service you received compared to your expectations:

Please rate how the quality of service you received compared to your expectations: Better than I expected

As I expected

Worse than I expected

5. Did you accomplish what you had hoped through this interaction?

Did you accomplish what you had hoped through this interaction? Yes

No (please explain below)

Comment

6. Overall, how would you rate your satisfaction with the services you received compared to interactions you have had with similar organizations/businesses?

	5	4	3	2	1	N/A
Very High (5) - Very Low (1)	*Overall, how would you rate your satisfaction with the services you received compared to interactions you have had with similar organizations/businesses? Very High (5) - Very Low (1) 5	Very High (5) - Very Low (1) 4	Very High (5) - Very Low (1) 3	Very High (5) - Very Low (1) 2	Very High (5) - Very Low (1) 1	Very High (5) - Very Low (1) N/A

7. Your comments are important and will help local businesses and organizations improve customer service practices going forward.

Please use the space below to share specifics about your experience. (For example: What did you enjoy the most/least? Would you do business there again? Would you recommend this organization/business to a friend? Any suggestions for improvement?)

Your comments are important and will help local businesses and organizations improve customer service practices going forward. Please use the space below to share specifics about your experience. (For example: What did you enjoy the most/least? Would you do business there again? Would you recommend this organization/business to a friend? Any suggestions for improvement?)

8. Please complete the information below if you have questions, or would like to be contacted about this survey:

Please complete the information below if you have questions, or would like to be contacted about this survey: Name:
Phone:
Email:

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Flagler County Customer Satisfaction Survey

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