KeysBank.com Feedback Survey

In order to successfully evaluate and enhance the new KeysBank.com site, we would appreciate your feedback.

Please take a few minutes of your time to answer the following questions.

In answering the questions, if you rate anything neutral or below, please include comments on how we can improve that specific area. Thanks again!

1. How frequently will you use the KeysBank.com site?

How frequently will you use the KeysBank.com site? Never

2-3 times/ month

1-2 times/ week

Daily

Multiple Times Daily

2. How would you rate your overall satisfaction with the new KeysBank.com site?

How would you rate your overall satisfaction with the new KeysBank.com site? Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Have Not Used

3. Please rate your satisfaction with the information you receive on KeysBank.com.

Please rate your satisfaction with the information you receive on KeysBank.com. Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Have not used

4. Please rate your satisfaction with the following areas (if satisfaction is neutral or below, please indicate why):

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Have Not Used
Overall KeysBank.com site	*Please rate your satisfaction with the following areas (if satisfaction is neutral or below, please indicate why): Overall KeysBank.com site Very Satisfied	Overall KeysBank.com site Satisfied	Overall KeysBank.com site Neutral	Overall KeysBank.com site Dissatisfied	Overall KeysBank.com site Very Dissatisfied	Overall KeysBank.com site Have Not Used
Personal Banking	Personal Banking Very Satisfied	Personal Banking Satisfied	Personal Banking Neutral	Personal Banking Dissatisfied	Personal Banking Very Dissatisfied	Personal Banking Have Not Used
Business Banking	Business Banking Very Satisfied	Business Banking Satisfied	Business Banking Neutral	Business Banking Dissatisfied	Business Banking Very Dissatisfied	Business Banking Have Not Used
Keys Loans	Keys Loans Very Satisfied	Keys Loans Satisfied	Keys Loans Neutral	Keys Loans Dissatisfied	Keys Loans Very Dissatisfied	Keys Loans Have Not Used
Switch to First State Bank	Switch to First State Bank Very Satisfied	Switch to First State Bank Satisfied	Switch to First State Bank Neutral	Switch to First State Bank Dissatisfied	Switch to First State Bank Very Dissatisfied	Switch to First State Bank Have Not Used
Credit/Debit/ATM Cards	Credit/Debit/ATM Cards Very Satisfied	Credit/Debit/ATM Cards Satisfied	Credit/Debit/ATM Cards Neutral	Credit/Debit/ATM Cards Dissatisfied	Credit/Debit/ATM Cards Very Dissatisfied	Credit/Debit/ATM Cards Have Not Used
Corporate/Merchant Services	Corporate/Merchant Services Very Satisfied	Corporate/Merchant Services Satisfied	Corporate/Merchant Services Neutral	Corporate/Merchant Services Dissatisfied	Corporate/Merchant Services Very Dissatisfied	Corporate/Merchant Services Have Not Used
Bank Owned Property	Bank Owned Property Very Satisfied	Bank Owned Property Satisfied	Bank Owned Property Neutral	Bank Owned Property Dissatisfied	Bank Owned Property Very Dissatisfied	Bank Owned Property Have Not Used
Going Green	Going Green Very Satisfied	Going Green Satisfied	Going Green Neutral	Going Green Dissatisfied	Going Green Very Dissatisfied	Going Green Have Not Used
Customer Voice	Customer Voice Very Satisfied	Customer Voice Satisfied	Customer Voice Neutral	Customer Voice Dissatisfied	Customer Voice Very Dissatisfied	Customer Voice Have Not Used
Locations	Locations Very Satisfied	Locations Satisfied	Locations Neutral	Locations Dissatisfied	Locations Very Dissatisfied	Locations Have Not Used
News	News Very Satisfied	News Satisfied	News Neutral	News Dissatisfied	News Very Dissatisfied	News Have Not Used
Events	Events Very Satisfied	Events Satisfied	Events Neutral	Events Dissatisfied	Events Very Dissatisfied	Events Have Not Used
Business Partners	Business Partners Very Satisfied	Business Partners Satisfied	Business Partners Neutral	Business Partners Dissatisfied	Business Partners Very Dissatisfied	Business Partners Have Not Used
Financial Calculators	Financial Calculators Very Satisfied	Financial Calculators Satisfied	Financial Calculators Neutral	Financial Calculators Dissatisfied	Financial Calculators Very Dissatisfied	Financial Calculators Have Not Used

5. How would you rate the current site performance (speed, response time, reliability, etc.)?

How would you rate the current site performance (speed, response time, reliability, etc.)? Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

6. General comments on Site Peformance (answer is not required)

General comments on Site Peformance (answer is not required)

7. How would you rate your overall satisfaction with the customer support you've received?

How would you rate your overall satisfaction with the customer support you've received? Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Have Not Used

8. How would you rate your overall experience?

How would you rate your overall experience? Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Have Not Used

9. What specifically would you like to see added or changed on KeysBank.com?

What specifically would you like to see added or changed on KeysBank.com?

10. We are very interested in your input and would appreciate more details. May we contact you regarding your responses?

We are very interested in your input and would appreciate more details. May we contact you regarding your responses? Name:
Email Address:
Phone Number:

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.