KeysBank.com Feedback Survey


In order to successfully evaluate and enhance the new KeysBank.com site, we would appreciate your feedback.

Please take a few minutes of your time to answer the following questions.

In answering the questions, if you rate anything neutral or below, please include comments on how we can improve that specific area. Thanks again!


1. How frequently will you use the KeysBank.com site?
2. How would you rate your overall satisfaction with the new KeysBank.com site?
3. Please rate your satisfaction with the information you receive on KeysBank.com.
4. Please rate your satisfaction with the following areas (if satisfaction is neutral or below, please indicate why):
Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedHave Not Used
Overall KeysBank.com site
Personal Banking
Business Banking
Keys Loans
Switch to First State Bank
Credit/Debit/ATM Cards
Corporate/Merchant Services
Bank Owned Property
Going Green
Customer Voice
Locations
News
Events
Business Partners
Financial Calculators
5. How would you rate the current site performance (speed, response time, reliability, etc.)?
6. General comments on Site Peformance (answer is not required)
7. How would you rate your overall satisfaction with the customer support you've received?
8. How would you rate your overall experience?
9. What specifically would you like to see added or changed on KeysBank.com?
10. We are very interested in your input and would appreciate more details. May we contact you regarding your responses?
Powered by SurveyMonkey
Check out our sample surveys and create your own now!