School Satisfaction Survey Question Title * How do you usually get information on your students' loan repayment from FedLoan Servicing? I visit MyFedLoan.org. I call one of your school representatives. I email SchoolSupport@MyFedLoan.org. I do not contact you at this time. Question Title * If you've called, please rate the effectiveness of our customer service for schools via phone: Very Poor Poor Average Good Excellent Question Title * If you've emailed, please rate the effectiveness of our customer service for schools via email: Very Poor Poor Average Good Excellent Question Title * Please rate the value of the information provided to schools at MyFedLoan.org: Very Poor Poor Average Good Excellent Question Title * Do you currently have a FedLoan Servicing username (CG number) to access our school portal? Yes, I have access. No, I am not interested. No, I do not need access. No, I did not know it was an option. Question Title * Is the information communicated to your school by Fedloan Servicing valuable? Yes No If not, please explain: Question Title * Is the frequency of our communication with your school appropriate? Yes No If not, please explain: Question Title * What can we do to improve our overall service to your school? Question Title * What are your expectations from an ideal servicer? Question Title * Please provide the following optional information for follow-up: School Name: School Code: Contact Name: Phone Number: Email Address: Submit
