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School Satisfaction Survey
How do you usually get information on your students' loan repayment from FedLoan Servicing?
I visit MyFedLoan.org.
I call one of your school representatives.
I email SchoolSupport@MyFedLoan.org.
I do not contact you at this time.
If you've called, please rate the effectiveness of our customer service for schools via phone:
Very Poor
Poor
Average
Good
Excellent
If you've emailed, please rate the effectiveness of our customer service for schools via email:
Very Poor
Poor
Average
Good
Excellent
Please rate the value of the information provided to schools at MyFedLoan.org:
Very Poor
Poor
Average
Good
Excellent
Do you currently have a FedLoan Servicing username (CG number) to access our school portal?
Yes, I have access.
No, I am not interested.
No, I do not need access.
No, I did not know it was an option.
Is the information communicated to your school by Fedloan Servicing valuable?
Yes
No
If not, please explain:
Is the frequency of our communication with your school appropriate?
Yes
No
If not, please explain:
What can we do to improve our overall service to your school?
What are your expectations from an ideal servicer?
Please provide the following optional information for follow-up:
School Name:
School Code:
Contact Name:
Phone Number:
Email Address:
