Survey

1. Parent/Guardian Satisfaction Survey for Eligiblity Services

The survey information is extremely valuable to CCC as part of our quality improvement process. We are interested in your feedback pertaining to our services you received from the Family Services eligibility unit.

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1. Parent/Guardian Satisfaction Survey for Eligiblity Services

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1. I was treated professionally the last time I called or met with Family Services eligiblity staff.

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2. If I left a phone message, it was returned by the end of the next business day by the Family Services eligiblity staff.

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3. When I last called Family Services, they assisted me with my child care issues.

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4. I received timely notices within 10 days (i.e. parent fee changes, terminations, transfers, etc.).

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5. Overall I am satisfied with the services I receive from Family Services.

6. How can Family Services improve our services to you?

1. Parent/Guardian Satisfaction Survey for Eligiblity Services

*1. I was treated professionally the last time I called or met with Family Services eligiblity staff.

*2. If I left a phone message, it was returned by the end of the next business day by the Family Services eligiblity staff.

*3. When I last called Family Services, they assisted me with my child care issues.

*4. I received timely notices within 10 days (i.e. parent fee changes, terminations, transfers, etc.).

*5. Overall I am satisfied with the services I receive from Family Services.

6. How can Family Services improve our services to you?

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1. I was treated professionally the last time I called or met with Family Services eligiblity staff.

*
2. If I left a phone message, it was returned by the end of the next business day by the Family Services eligiblity staff.

*
3. When I last called Family Services, they assisted me with my child care issues.

*
4. I received timely notices within 10 days (i.e. parent fee changes, terminations, transfers, etc.).

*
5. Overall I am satisfied with the services I receive from Family Services.