Villa Park Public Library Community Survey - Summer 2013

Instructions

As the library plans for the future, it is important to learn more about what the members of the community want. Please respond based upon the needs and desires of both you and your family members. If you have any questions, please contact Sandra Hill, Library Director, at (630) 834-1164, Ext. 1.

When you are finished, click "Done" and exit the Survey.

Thank you for helping your library plan for the future.

Question Title

* 1. How frequently do you use the Villa Park Public Library?

1. At least once a week

2. Once a month or more

3. Once every six months

4. Once a year

Other (please specify)

Question Title

* 2. What are your main reasons for using the Villa Park Public Library? Check all that apply.

a. To borrow print books

b. To borrow audiobooks on CD

c. To borrow DVDs

d. To borrow eBooks

e. To read newspapers/magazines

f. To read books

g. To look up information or do research

h. To attend programs

i. To bring a child to the library

j. To use the library’s computers

k. To use the copy machine

l. To use the library’s WiFi with your own computer/phone/tablet

m. To study or work

n. To get help from a librarian

o. To borrow a book from another library

Other (please specify)

Question Title

* 3. If you use the Villa Park Public Library less than once a month, what keeps you from using the library more often? Check all that apply.

a. I don’t have a library card.

b. I don’t read much.

c. I’m not interested in the programs the library offers.

d. The library rarely has the materials I’m looking for.

e. I buy the materials I want.

f. I get materials from other libraries.

g. I have no time to go to the library.

h. My access to transportation is limited.

i. My mobility is limited.

j. The library is not accessible.

k. The library is not comfortable.

l. The library computers are often unavailable.

m. The library computers don’t have the software I need.

n. I can’t get the staff help I need to find materials.

o. I can’t get the staff help I need to use the library computers.

p. I’m not comfortable speaking English.

q. I know little or nothing about what the library has to offer.

r. The location of the library is not good for me.

s. The library hours are not convenient.

t. Parking at the library is a problem.

u. My children can get there on their own.

Other (please specify)

Question Title

* 4. How would you rate the ease of finding materials in the Villa Park Public Library?

a. Excellent

b. Good

c. Average

d. Needs improvement

e. Don’t know

Question Title

* 5. Rate the Villa Park Public Library staff on each of the following qualities.

	Excellent	Good	Average	Needs Improvement	Don’t Know
a. Courtesy and helpfulness	a. Courtesy and helpfulness Excellent	a. Courtesy and helpfulness Good	a. Courtesy and helpfulness Average	a. Courtesy and helpfulness Needs Improvement	a. Courtesy and helpfulness Don’t Know
b. Knowledge of library materials	b. Knowledge of library materials Excellent	b. Knowledge of library materials Good	b. Knowledge of library materials Average	b. Knowledge of library materials Needs Improvement	b. Knowledge of library materials Don’t Know
c. Computer skills	c. Computer skills Excellent	c. Computer skills Good	c. Computer skills Average	c. Computer skills Needs Improvement	c. Computer skills Don’t Know
d. Ability to communicate effectively with patrons	d. Ability to communicate effectively with patrons Excellent	d. Ability to communicate effectively with patrons Good	d. Ability to communicate effectively with patrons Average	d. Ability to communicate effectively with patrons Needs Improvement	d. Ability to communicate effectively with patrons Don’t Know

Question Title

* 6. In the past year, how have you learned about what’s going on at the library? Check all that apply.

a. Library newsletter

b. Library website

c. Social media (such as Facebook and Twitter)

d. Friend or neighbor

e. Newspaper

f. Outdoor signs

g. School flyers

Other (please specify)

Question Title

* 7. The Villa Park Public Library utilizes social media. Check the media that you personally have used for information about the Villa Park Public Library. Check all that apply.

a. Flickr

b. Facebook

c. YouTube videos

d. Pinterest

e. Good Reads

f. Twitter

Question Title

* 8. Do you use the Villa Park Public Library website?

a. Often

b. Occasionally

c. Never

Question Title

* 9. If you use the Villa Park Public Library website occasionally or never, what are the reasons? Check all that apply.

a. I don’t have access to a computer/tablet/smartphone.

b. I don’t have access to the Internet.

c. I prefer finding what I need in another way.

d. I don’t know what’s on the website.

d. The website is difficult to use.

e. The website doesn’t have what I need.

f. My English is limited.

Other (please specify)

Question Title

* 10. If you use the Villa Park Public Library website often or occasionally, which services do you use? Check all that apply.

a. Online catalog

b. Library hours/schedule

c. Library services/how to use the library

d. Book news/book discussions

e. KidZone

f. Programs/events for teens

g. Programs/events for adults

h. Your library account

i. Digital reference resources

j. My Media Mall

k. Ask Away

l. Jobs and careers

m. Local information

Other (please specify)

Question Title

* 11. How would you rate communication between the Villa Park Public Library and the public regarding materials, services, programs, and events?

a. Excellent

b. Good

c. Average

d. Needs improvement

e. Don’t know

Question Title

* 12. Do you know about the Friends of the Villa Park Public Library?

Yes

Question Title

* 13. Do you know about the Villa Park Public Library Fund?

Yes

Question Title

* 14. How well does the Villa Park Public Library serve each of the following groups? “1” is the lowest rating. “5” is the highest rating. If you have no opinion or knowledge, check “Don’t Know.”

	1	2	3	4	5	Don't Know
Pre-school children	Pre-school children 1	Pre-school children 2	Pre-school children 3	Pre-school children 4	Pre-school children 5	Pre-school children Don't Know
Elementary school children	Elementary school children 1	Elementary school children 2	Elementary school children 3	Elementary school children 4	Elementary school children 5	Elementary school children Don't Know
Home schooled children	Home schooled children 1	Home schooled children 2	Home schooled children 3	Home schooled children 4	Home schooled children 5	Home schooled children Don't Know
Pre-teens and teens	Pre-teens and teens 1	Pre-teens and teens 2	Pre-teens and teens 3	Pre-teens and teens 4	Pre-teens and teens 5	Pre-teens and teens Don't Know
Working age adults	Working age adults 1	Working age adults 2	Working age adults 3	Working age adults 4	Working age adults 5	Working age adults Don't Know
Parents	Parents 1	Parents 2	Parents 3	Parents 4	Parents 5	Parents Don't Know
Seniors	Seniors 1	Seniors 2	Seniors 3	Seniors 4	Seniors 5	Seniors Don't Know
Adult English Learners	Adult English Learners 1	Adult English Learners 2	Adult English Learners 3	Adult English Learners 4	Adult English Learners 5	Adult English Learners Don't Know

Question Title

* 15. The following are topics for adult programs. Which programs would you be most likely to attend? Check up to five.

a. Health and fitness

b. Managing household finances

c. Financial planning

d. Travel

e. Crafts (hands on)

f. Gardening/landscape design

g. Home decorating

h. Household maintenance

i. Food and cooking

j. Music

k. Personal improvement

l. Photography

m. Resume writing

n. Job search skills

o. Book discussions/author appearances

p. Computer/tablet/smartphone skills

q. Online research skills

r. Cultures represented in the Villa Park community

Other (please specify)

Question Title

* 16. The following are possible changes that could be considered in planning for the future of the Villa Park Public Library. Each change would require investment of time and money. In your opinion, what priority should each item have? Check one priority for each.

	High Priority	Medium Priority	Low Priority	No Priority
Expand the library	Expand the library High Priority	Expand the library Medium Priority	Expand the library Low Priority	Expand the library No Priority
Remodel the interior space	Remodel the interior space High Priority	Remodel the interior space Medium Priority	Remodel the interior space Low Priority	Remodel the interior space No Priority
Add more parking	Add more parking High Priority	Add more parking Medium Priority	Add more parking Low Priority	Add more parking No Priority
Keep up with technology	Keep up with technology High Priority	Keep up with technology Medium Priority	Keep up with technology Low Priority	Keep up with technology No Priority
Increase the amount of media available to patrons (CDs, DVDs)	Increase the amount of media available to patrons (CDs, DVDs) High Priority	Increase the amount of media available to patrons (CDs, DVDs) Medium Priority	Increase the amount of media available to patrons (CDs, DVDs) Low Priority	Increase the amount of media available to patrons (CDs, DVDs) No Priority
Increase the number of computers and tablets for patron use	Increase the number of computers and tablets for patron use High Priority	Increase the number of computers and tablets for patron use Medium Priority	Increase the number of computers and tablets for patron use Low Priority	Increase the number of computers and tablets for patron use No Priority
Expand the number of E-books	Expand the number of E-books High Priority	Expand the number of E-books Medium Priority	Expand the number of E-books Low Priority	Expand the number of E-books No Priority
Increase the library’s online presence	Increase the library’s online presence High Priority	Increase the library’s online presence Medium Priority	Increase the library’s online presence Low Priority	Increase the library’s online presence No Priority
Make more and better use of social media	Make more and better use of social media High Priority	Make more and better use of social media Medium Priority	Make more and better use of social media Low Priority	Make more and better use of social media No Priority

Question Title

* 17. In the purchase of new books and print materials, what target audiences should be prioritized

	High Priority	Medium Priority	Low Priority	No Priority
Children	Children High Priority	Children Medium Priority	Children Low Priority	Children No Priority
Pre-teens and teens	Pre-teens and teens High Priority	Pre-teens and teens Medium Priority	Pre-teens and teens Low Priority	Pre-teens and teens No Priority
Adults	Adults High Priority	Adults Medium Priority	Adults Low Priority	Adults No Priority
Patrons who speak languages other than English	Patrons who speak languages other than English High Priority	Patrons who speak languages other than English Medium Priority	Patrons who speak languages other than English Low Priority	Patrons who speak languages other than English No Priority

Question Title

* 18. In the planning for new programs and services, what target audiences should be prioritized?

	High Priority	Medium Priority	Low Priority	No Priority
Pre-school children	Pre-school children High Priority	Pre-school children Medium Priority	Pre-school children Low Priority	Pre-school children No Priority
Elementary age children	Elementary age children High Priority	Elementary age children Medium Priority	Elementary age children Low Priority	Elementary age children No Priority
Pre-teens	Pre-teens High Priority	Pre-teens Medium Priority	Pre-teens Low Priority	Pre-teens No Priority
Teens	Teens High Priority	Teens Medium Priority	Teens Low Priority	Teens No Priority
Working age adults	Working age adults High Priority	Working age adults Medium Priority	Working age adults Low Priority	Working age adults No Priority
Parents	Parents High Priority	Parents Medium Priority	Parents Low Priority	Parents No Priority
Seniors	Seniors High Priority	Seniors Medium Priority	Seniors Low Priority	Seniors No Priority
Home schooled children	Home schooled children High Priority	Home schooled children Medium Priority	Home schooled children Low Priority	Home schooled children No Priority
Residents who are learning English	Residents who are learning English High Priority	Residents who are learning English Medium Priority	Residents who are learning English Low Priority	Residents who are learning English No Priority

Question Title

* 19. Which of the following describes your overall satisfaction with the Villa Park Public Library?

a. I am satisfied entirely

b. I am mostly satisfied, but not entirely

c. I am not satisfied

Question Title

* 20. What is your gender?

a. Male

b. Female

Question Title

* 21. What is your age group?

a. 18 – 24

b. 25 – 34

c. 35 – 44

d. 45 – 54

e. 55 – 64

f. 65 and older