United Valley Insurance Agency Customer Satisfaction

At United Valley Insurance Agency we are always striving to improve our service to you and exceed client expectations. We would greatly appreciate it if you would take a few moments of your valuable time to complete this important survey. The results help us to evaluate our services and identify opportunities where we can better serve you.

1. Please rank, your criteria for choosing an Insurance Agency.

	Most Important	Very Important	Important	Less Important	Not Important
Knowledge of Industry/marketplace	*Please rank, your criteria for choosing an Insurance Agency. Knowledge of Industry/marketplace Most Important	Knowledge of Industry/marketplace Very Important	Knowledge of Industry/marketplace Important	Knowledge of Industry/marketplace Less Important	Knowledge of Industry/marketplace Not Important
Length of time in business	Length of time in business Most Important	Length of time in business Very Important	Length of time in business Important	Length of time in business Less Important	Length of time in business Not Important
Personal Referral	Personal Referral Most Important	Personal Referral Very Important	Personal Referral Important	Personal Referral Less Important	Personal Referral Not Important
Lowest rate	Lowest rate Most Important	Lowest rate Very Important	Lowest rate Important	Lowest rate Less Important	Lowest rate Not Important
Responsiveness to requests	Responsiveness to requests Most Important	Responsiveness to requests Very Important	Responsiveness to requests Important	Responsiveness to requests Less Important	Responsiveness to requests Not Important
Value-added services	Value-added services Most Important	Value-added services Very Important	Value-added services Important	Value-added services Less Important	Value-added services Not Important

2. Thinking of your contact(s) with a United Valley representative, please respond to the following:

	Always	Almost Always	Sometimes	Almost Never	Never
Provides courteous service	*Thinking of your contact(s) with a United Valley representative, please respond to the following: Provides courteous service Always	Provides courteous service Almost Always	Provides courteous service Sometimes	Provides courteous service Almost Never	Provides courteous service Never
Clearly explains policy coverages	Clearly explains policy coverages Always	Clearly explains policy coverages Almost Always	Clearly explains policy coverages Sometimes	Clearly explains policy coverages Almost Never	Clearly explains policy coverages Never
Helps me solve problems	Helps me solve problems Always	Helps me solve problems Almost Always	Helps me solve problems Sometimes	Helps me solve problems Almost Never	Helps me solve problems Never
Promptly returns phone calls	Promptly returns phone calls Always	Promptly returns phone calls Almost Always	Promptly returns phone calls Sometimes	Promptly returns phone calls Almost Never	Promptly returns phone calls Never
Offers personal attention to my account	Offers personal attention to my account Always	Offers personal attention to my account Almost Always	Offers personal attention to my account Sometimes	Offers personal attention to my account Almost Never	Offers personal attention to my account Never
Provides timely response to my needs	Provides timely response to my needs Always	Provides timely response to my needs Almost Always	Provides timely response to my needs Sometimes	Provides timely response to my needs Almost Never	Provides timely response to my needs Never

3. How would you prefer for us to provide most communications?

How would you prefer for us to provide most communications? Email

Phone

Mail

Face-to-Face

Other (please specify)

4. How often would you like to be contacted by your United Valley Representative?

How often would you like to be contacted by your United Valley Representative? Once per year

Twice per year

Quarterly

Other (please specify)

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