Client Satisfaction Survey
Exit this survey
1.
1
. Did you feel your phone call was answered in a timely manner?
Did you feel your phone call was answered in a timely manner?
Yes
No
2
. Did you feel confident about the knowledge of the person assisting you?
Extremely knowledgable
Not knowledgable
N/A
.
*
Did you feel confident about the knowledge of the person assisting you? . Extremely knowledgable
.
.
. Not knowledgable
. N/A
3
. Was your request handled in a timely manner?
Was your request handled in a timely manner?
Yes
No
4
. Were we able to resolve your issue or properly answer your question?
Were we able to resolve your issue or properly answer your question?
Yes
No
5
. If we quoted insurance for you and we did not write it for you, was it due to:
If we quoted insurance for you and we did not write it for you, was it due to:
Price
Terms or Conditions of policy
Timeliness (or lack of)
Lack of understanding of policy
Lack of follow up
Other
Not Applicable
6
. If "other", please explain:
If "other", please explain:
7
. Please rate our overall performance
Great
Poor
.
*
Please rate our overall performance . Great
.
.
. Poor
8
. Please provide any feedback that you feel would be helpful for us to be more successful:
Please provide any feedback that you feel would be helpful for us to be more successful:
9
. Would you feel confident in referring others to us?
Would you feel confident in referring others to us?
Yes
No
10
. Please share your name with us (optional)
Please share your name with us (optional)
Last Name
First Name
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