JC FY13

JerseyConnect Customer Survey - FY 13

Please note that this survey is intended to help guide JerseyConnect to improve existing services and introduce new ones. Many of the services mentioned in this survey are NOT currently offered by JerseyConnect. If they would benefit your library now or in the future, please let us know by your ratings or in the comments section.

Question Title

* 1. Rate the following technology needs for your library:

Question Title

* 2. Which THREE of the following services would MOST help your library serve its constituents better?

	One	Two	Three
More electronic resource databases	More electronic resource databases One	More electronic resource databases Two	More electronic resource databases Three
More email storage space	More email storage space One	More email storage space Two	More email storage space Three
More website storage space	More website storage space One	More website storage space Two	More website storage space Three
Website / CMS installation and support	Website / CMS installation and support One	Website / CMS installation and support Two	Website / CMS installation and support Three
Cloud hosting for ILS / other services	Cloud hosting for ILS / other services One	Cloud hosting for ILS / other services Two	Cloud hosting for ILS / other services Three
Audio / video conferencing	Audio / video conferencing One	Audio / video conferencing Two	Audio / video conferencing Three
On-demand training on technology topics for staff and patrons	On-demand training on technology topics for staff and patrons One	On-demand training on technology topics for staff and patrons Two	On-demand training on technology topics for staff and patrons Three
Live training on technology topics for staff	Live training on technology topics for staff One	Live training on technology topics for staff Two	Live training on technology topics for staff Three

Other (please specify)

Question Title

* 3. What is your primary goal for technology services in the coming year?

Reduce costs

Expand electronic resource access / databases

Upgrade / replace ILS

Upgrade PCs or other equipment

Other

(please specify)

Question Title

* 4. Does your library use JerseyConnect's free web hosting service?

Yes

No - we host our website at the library

No - our ILS vendor hosts our website

No - our web consultant hosts our website

No - we need more space for our website

No - we did not know it was offered

No - other

(please specify)

Question Title

* 5. Does your library use JerseyConnect's free email hosting service?

Yes

No - we host our email at the library

No - we need more space for email accounts

No - we did not know it was offered

No - other

(please specify)

Question Title

* 6. Does your library use JerseyConnect's free cloud storage?

Yes

No - we don't have a need

No - we did not know it was offered

No - other

(please specify)

Question Title

* 7. Does your library have a content filtering solution in place?

Yes

Yes, but we are unhappy with it

Yes, but we would rather not

No, but we are planning to implement one

No, and we would like to avoid one

Question Title

* 8. Would your library be interested in a regional or statewide ILS initiative?

Yes

Yes, if it will reduce costs

Yes, if it will provide enhanced features

Comments

Question Title

* 9. If you are a JerseyConnect customer, please rate your satisfaction with your JerseyConnect services:

	Very Satisfied	Satisfied	Not Satisfied	N/A
Email hosting	Email hosting Very Satisfied	Email hosting Satisfied	Email hosting Not Satisfied	Email hosting N/A
Email web interface	Email web interface Very Satisfied	Email web interface Satisfied	Email web interface Not Satisfied	Email web interface N/A
Email spam filtering	Email spam filtering Very Satisfied	Email spam filtering Satisfied	Email spam filtering Not Satisfied	Email spam filtering N/A
Web hosting	Web hosting Very Satisfied	Web hosting Satisfied	Web hosting Not Satisfied	Web hosting N/A
Web statistics	Web statistics Very Satisfied	Web statistics Satisfied	Web statistics Not Satisfied	Web statistics N/A
Cloud storage	Cloud storage Very Satisfied	Cloud storage Satisfied	Cloud storage Not Satisfied	Cloud storage N/A
Hosted ILS server	Hosted ILS server Very Satisfied	Hosted ILS server Satisfied	Hosted ILS server Not Satisfied	Hosted ILS server N/A
Network speed	Network speed Very Satisfied	Network speed Satisfied	Network speed Not Satisfied	Network speed N/A
Network reliability	Network reliability Very Satisfied	Network reliability Satisfied	Network reliability Not Satisfied	Network reliability N/A
Support competency	Support competency Very Satisfied	Support competency Satisfied	Support competency Not Satisfied	Support competency N/A
Support response time	Support response time Very Satisfied	Support response time Satisfied	Support response time Not Satisfied	Support response time N/A
Support friendliness	Support friendliness Very Satisfied	Support friendliness Satisfied	Support friendliness Not Satisfied	Support friendliness N/A
Time to provision service	Time to provision service Very Satisfied	Time to provision service Satisfied	Time to provision service Not Satisfied	Time to provision service N/A
Variety of services offered	Variety of services offered Very Satisfied	Variety of services offered Satisfied	Variety of services offered Not Satisfied	Variety of services offered N/A
Notice of new services or service changes	Notice of new services or service changes Very Satisfied	Notice of new services or service changes Satisfied	Notice of new services or service changes Not Satisfied	Notice of new services or service changes N/A
Notice of service interruptions or problems	Notice of service interruptions or problems Very Satisfied	Notice of service interruptions or problems Satisfied	Notice of service interruptions or problems Not Satisfied	Notice of service interruptions or problems N/A

Comments

Question Title

* 10. You are welcome to provide your contact information below.

Name

Library

Phone

Question Title

* 11. We welcome your comments on the survey or JerseyConnect services, please use the space below.
If you would like someone to contact you, please indicate below.
Thank you for your participation.

	High Priority	Low Priority	Not a Priority
Faster internet access (more bandwidth)	Faster internet access (more bandwidth) High Priority	Faster internet access (more bandwidth) Low Priority	Faster internet access (more bandwidth) Not a Priority
More reliable internet access	More reliable internet access High Priority	More reliable internet access Low Priority	More reliable internet access Not a Priority
Reduced technology services costs	Reduced technology services costs High Priority	Reduced technology services costs Low Priority	Reduced technology services costs Not a Priority
More email storage space	More email storage space High Priority	More email storage space Low Priority	More email storage space Not a Priority
More website storage space	More website storage space High Priority	More website storage space Low Priority	More website storage space Not a Priority
Website / CMS setup and support (WordPress, Drupal, Joomla, etc.)	Website / CMS setup and support (WordPress, Drupal, Joomla, etc.) High Priority	Website / CMS setup and support (WordPress, Drupal, Joomla, etc.) Low Priority	Website / CMS setup and support (WordPress, Drupal, Joomla, etc.) Not a Priority
Web hosting control panel (Plesk, cPanel, ISPConfig, etc.)	Web hosting control panel (Plesk, cPanel, ISPConfig, etc.) High Priority	Web hosting control panel (Plesk, cPanel, ISPConfig, etc.) Low Priority	Web hosting control panel (Plesk, cPanel, ISPConfig, etc.) Not a Priority
Enhanced website visibility (search engine optimization)	Enhanced website visibility (search engine optimization) High Priority	Enhanced website visibility (search engine optimization) Low Priority	Enhanced website visibility (search engine optimization) Not a Priority
Cloud hosting for ILS / other services	Cloud hosting for ILS / other services High Priority	Cloud hosting for ILS / other services Low Priority	Cloud hosting for ILS / other services Not a Priority
Improved technical support for your ILS	Improved technical support for your ILS High Priority	Improved technical support for your ILS Low Priority	Improved technical support for your ILS Not a Priority
Improved technical support for your local environment (PCs, LAN)	Improved technical support for your local environment (PCs, LAN) High Priority	Improved technical support for your local environment (PCs, LAN) Low Priority	Improved technical support for your local environment (PCs, LAN) Not a Priority
Voice over IP phone system	Voice over IP phone system High Priority	Voice over IP phone system Low Priority	Voice over IP phone system Not a Priority
Audio / video conferencing	Audio / video conferencing High Priority	Audio / video conferencing Low Priority	Audio / video conferencing Not a Priority
On-demand training on technology topics for staff and patrons	On-demand training on technology topics for staff and patrons High Priority	On-demand training on technology topics for staff and patrons Low Priority	On-demand training on technology topics for staff and patrons Not a Priority
On-demand continuing education (CE) material for staff	On-demand continuing education (CE) material for staff High Priority	On-demand continuing education (CE) material for staff Low Priority	On-demand continuing education (CE) material for staff Not a Priority
Live training on technology topics for staff	Live training on technology topics for staff High Priority	Live training on technology topics for staff Low Priority	Live training on technology topics for staff Not a Priority
Consultation on technology projects	Consultation on technology projects High Priority	Consultation on technology projects Low Priority	Consultation on technology projects Not a Priority

Question Title

* 1. Rate the following technology needs for your library:

Question Title

* 2. Which THREE of the following services would MOST help your library serve its constituents better?

Question Title

* 3. What is your primary goal for technology services in the coming year?

Question Title

* 4. Does your library use JerseyConnect's free web hosting service?

Question Title

* 5. Does your library use JerseyConnect's free email hosting service?

Question Title

* 6. Does your library use JerseyConnect's free cloud storage?

Question Title

* 7. Does your library have a content filtering solution in place?

Question Title

* 8. Would your library be interested in a regional or statewide ILS initiative?

Question Title

* 9. If you are a JerseyConnect customer, please rate your satisfaction with your JerseyConnect services:

Question Title

* 10. You are welcome to provide your contact information below.

Question Title

* 11. We welcome your comments on the survey or JerseyConnect services, please use the space below. If you would like someone to contact you, please indicate below. Thank you for your participation.

* 11. We welcome your comments on the survey or JerseyConnect services, please use the space below.
If you would like someone to contact you, please indicate below.
Thank you for your participation.