Online Licence Renewal Feedback: Fall 2012

The College welcomes feedback on the online annual licence renewal process, launched for the first time in October-November 2012, from members. Your comments are important to us, so please take a few moments to provide us with responses to questions about your experience to help us make appropriate changes that will improve the process during next year's renewal period. Thank you!

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* 1. Please indicate how long you have been in practice:

1 year or less

2-7 years

8-15 years

16-24 years

25 years or more

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* 2. Which statement best describes your reaction to the news that licence renewals would be going online this year?

I welcomed the change.

I did not want to change from the paper process.

I was ambivalent.

Comments (please specify):

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* 3. How would you rank the online Annual Licence Renewal form compared to other online services you have accessed? Rank the best online service experience as #1, the second best as #2, and so on. Rank only those online services you have experience with. Skip this question if this was the first time you have used an online service site.

Annual Licence Renewal Form

Other

Registration for a Conference

Purchase of a Book or Article

Renewal of a Subscription

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* 4. Did you contact the College after you started the online renewal form for assistance?

yes

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* 5. If yes, how did you contact the College?

in person

by phone

by e-mail

by letter

by fax

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* 6. If yes, how many questions did you have?

2-3

4-6

7-10

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* 7. If yes, did you receive the assistance you required?

Yes, always

Yes, some of the time

Yes, most of the time

If no, please tell us what your question was, and what happened when you contacted the College:

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* 8. Did you read the Frequently Asked Questions posted on the College home page before you started or during the online renewal process?

yes

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* 9. If yes, please indicate which section was the most helpful by ranking it as #1.

Financial Questions

Process Questions

Changing Information on the Online Form

Deadline Questions

Practice Information Questions

Security Questions

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* 10. What questions would you suggest be added to the FAQ listing, if any?

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* 11. Please advise which payment option you chose to use:

Visa

Mastercard

Interac (debit from my bank account)

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* 12. Please select the statement that best describes your experience with the Payment portion of the process.

I went from the Form to the Payment Page, made payment, received confirmation, and then went back to the Form to click "Submit"

When I went to the Payment Page, my payment would not go through and I had to contact my credit card company to find out what the problem was.

When I went to the Payment Page, my payment would not go through and I had to contact my bank to find out what the problem was.

When I went to the Payment Page, my payment would not go through, so I tried again using another payment option.

Other (please specify and/or provide details):

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* 13. What benefits of an online licence renewal process did you experience?

Having the information pre-populated from last year saved me time.

Seeing the questions in this format helped clarify what was being asked.

I knew when I was finished that I had met the deadline and would not be charged a late fee.

I had control over what information would appear on the public Register, because I entered it myself.

Combining the form and the CPD data and the payment into one process was less confusing than all of those sheets of paper arriving in the mail.

Other

Other (please specify)

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* 14. Do you have any suggestions for making improvements to the form for next year?

Thank you for taking the time to provide us with your feedback. The results of this survey will be shared with the membership in the New Year. The College looks forward to providing more efficient, sound administrative services to licencees using technology in the coming months.