SurveyMonkey Powered Online Survey

Thanks for coming to Newton's Citizen Satisfaction Survey. We are working to serve our residents better, and your feedback is essential. We appreciate your taking a few minutes to tell us how we're doing.

	1	2	3	4	5	6	7	8	9	10	No Opinion
Green Space Maintenance (Parks, Playgrounds, and Medians)	Green Space Maintenance (Parks, Playgrounds, and Medians) 1	Green Space Maintenance (Parks, Playgrounds, and Medians) 2	Green Space Maintenance (Parks, Playgrounds, and Medians) 3	Green Space Maintenance (Parks, Playgrounds, and Medians) 4	Green Space Maintenance (Parks, Playgrounds, and Medians) 5	Green Space Maintenance (Parks, Playgrounds, and Medians) 6	Green Space Maintenance (Parks, Playgrounds, and Medians) 7	Green Space Maintenance (Parks, Playgrounds, and Medians) 8	Green Space Maintenance (Parks, Playgrounds, and Medians) 9	Green Space Maintenance (Parks, Playgrounds, and Medians) 10	Green Space Maintenance (Parks, Playgrounds, and Medians) No Opinion
Public Building Maintenance	Public Building Maintenance 1	Public Building Maintenance 2	Public Building Maintenance 3	Public Building Maintenance 4	Public Building Maintenance 5	Public Building Maintenance 6	Public Building Maintenance 7	Public Building Maintenance 8	Public Building Maintenance 9	Public Building Maintenance 10	Public Building Maintenance No Opinion
Snow Plowing	Snow Plowing 1	Snow Plowing 2	Snow Plowing 3	Snow Plowing 4	Snow Plowing 5	Snow Plowing 6	Snow Plowing 7	Snow Plowing 8	Snow Plowing 9	Snow Plowing 10	Snow Plowing No Opinion
Street and Sidewalk Repair	Street and Sidewalk Repair 1	Street and Sidewalk Repair 2	Street and Sidewalk Repair 3	Street and Sidewalk Repair 4	Street and Sidewalk Repair 5	Street and Sidewalk Repair 6	Street and Sidewalk Repair 7	Street and Sidewalk Repair 8	Street and Sidewalk Repair 9	Street and Sidewalk Repair 10	Street and Sidewalk Repair No Opinion
Trash and Recycling	Trash and Recycling 1	Trash and Recycling 2	Trash and Recycling 3	Trash and Recycling 4	Trash and Recycling 5	Trash and Recycling 6	Trash and Recycling 7	Trash and Recycling 8	Trash and Recycling 9	Trash and Recycling 10	Trash and Recycling No Opinion
Water/Sewer Service	Water/Sewer Service 1	Water/Sewer Service 2	Water/Sewer Service 3	Water/Sewer Service 4	Water/Sewer Service 5	Water/Sewer Service 6	Water/Sewer Service 7	Water/Sewer Service 8	Water/Sewer Service 9	Water/Sewer Service 10	Water/Sewer Service No Opinion

No Opinion

Green Space Maintenance (Parks, Playgrounds, and Medians)

Green Space Maintenance (Parks, Playgrounds, and Medians) 1

Green Space Maintenance (Parks, Playgrounds, and Medians) 2

Green Space Maintenance (Parks, Playgrounds, and Medians) 3

Green Space Maintenance (Parks, Playgrounds, and Medians) 4

Green Space Maintenance (Parks, Playgrounds, and Medians) 5

Green Space Maintenance (Parks, Playgrounds, and Medians) 6

Green Space Maintenance (Parks, Playgrounds, and Medians) 7

Green Space Maintenance (Parks, Playgrounds, and Medians) 8

Green Space Maintenance (Parks, Playgrounds, and Medians) 9

Green Space Maintenance (Parks, Playgrounds, and Medians) 10

Green Space Maintenance (Parks, Playgrounds, and Medians) No Opinion

Public Building Maintenance

Public Building Maintenance 1

Public Building Maintenance 2

Public Building Maintenance 3

Public Building Maintenance 4

Public Building Maintenance 5

Public Building Maintenance 6

Public Building Maintenance 7

Public Building Maintenance 8

Public Building Maintenance 9

Public Building Maintenance 10

Public Building Maintenance No Opinion

Snow Plowing

Snow Plowing 1

Snow Plowing 2

Snow Plowing 3

Snow Plowing 4

Snow Plowing 5

Snow Plowing 6

Snow Plowing 7

Snow Plowing 8

Snow Plowing 9

Snow Plowing 10

Snow Plowing No Opinion

Street and Sidewalk Repair

Street and Sidewalk Repair 1

Street and Sidewalk Repair 2

Street and Sidewalk Repair 3

Street and Sidewalk Repair 4

Street and Sidewalk Repair 5

Street and Sidewalk Repair 6

Street and Sidewalk Repair 7

Street and Sidewalk Repair 8

Street and Sidewalk Repair 9

Street and Sidewalk Repair 10

Street and Sidewalk Repair No Opinion

Trash and Recycling

Trash and Recycling 1

Trash and Recycling 2

Trash and Recycling 3

Trash and Recycling 4

Trash and Recycling 5

Trash and Recycling 6

Trash and Recycling 7

Trash and Recycling 8

Trash and Recycling 9

Trash and Recycling 10

Trash and Recycling No Opinion

Water/Sewer Service

Water/Sewer Service 1

Water/Sewer Service 2

Water/Sewer Service 3

Water/Sewer Service 4

Water/Sewer Service 5

Water/Sewer Service 6

Water/Sewer Service 7

Water/Sewer Service 8

Water/Sewer Service 9

Water/Sewer Service 10

Water/Sewer Service No Opinion

	1	2	3	4	5	6	7	8	9	10	No Opinion
Assessing	Assessing 1	Assessing 2	Assessing 3	Assessing 4	Assessing 5	Assessing 6	Assessing 7	Assessing 8	Assessing 9	Assessing 10	Assessing No Opinion
City Clerk	City Clerk 1	City Clerk 2	City Clerk 3	City Clerk 4	City Clerk 5	City Clerk 6	City Clerk 7	City Clerk 8	City Clerk 9	City Clerk 10	City Clerk No Opinion
Cultural and Recreational Programs	Cultural and Recreational Programs 1	Cultural and Recreational Programs 2	Cultural and Recreational Programs 3	Cultural and Recreational Programs 4	Cultural and Recreational Programs 5	Cultural and Recreational Programs 6	Cultural and Recreational Programs 7	Cultural and Recreational Programs 8	Cultural and Recreational Programs 9	Cultural and Recreational Programs 10	Cultural and Recreational Programs No Opinion
Customer Service Operators	Customer Service Operators 1	Customer Service Operators 2	Customer Service Operators 3	Customer Service Operators 4	Customer Service Operators 5	Customer Service Operators 6	Customer Service Operators 7	Customer Service Operators 8	Customer Service Operators 9	Customer Service Operators 10	Customer Service Operators No Opinion
Elections	Elections 1	Elections 2	Elections 3	Elections 4	Elections 5	Elections 6	Elections 7	Elections 8	Elections 9	Elections 10	Elections No Opinion
Fire	Fire 1	Fire 2	Fire 3	Fire 4	Fire 5	Fire 6	Fire 7	Fire 8	Fire 9	Fire 10	Fire No Opinion
Health and Human Services	Health and Human Services 1	Health and Human Services 2	Health and Human Services 3	Health and Human Services 4	Health and Human Services 5	Health and Human Services 6	Health and Human Services 7	Health and Human Services 8	Health and Human Services 9	Health and Human Services 10	Health and Human Services No Opinion
Inspectional Services and Planning	Inspectional Services and Planning 1	Inspectional Services and Planning 2	Inspectional Services and Planning 3	Inspectional Services and Planning 4	Inspectional Services and Planning 5	Inspectional Services and Planning 6	Inspectional Services and Planning 7	Inspectional Services and Planning 8	Inspectional Services and Planning 9	Inspectional Services and Planning 10	Inspectional Services and Planning No Opinion
Library Services	Library Services 1	Library Services 2	Library Services 3	Library Services 4	Library Services 5	Library Services 6	Library Services 7	Library Services 8	Library Services 9	Library Services 10	Library Services No Opinion
Mayor’s Office	Mayor’s Office 1	Mayor’s Office 2	Mayor’s Office 3	Mayor’s Office 4	Mayor’s Office 5	Mayor’s Office 6	Mayor’s Office 7	Mayor’s Office 8	Mayor’s Office 9	Mayor’s Office 10	Mayor’s Office No Opinion
Police	Police 1	Police 2	Police 3	Police 4	Police 5	Police 6	Police 7	Police 8	Police 9	Police 10	Police No Opinion
Senior Services	Senior Services 1	Senior Services 2	Senior Services 3	Senior Services 4	Senior Services 5	Senior Services 6	Senior Services 7	Senior Services 8	Senior Services 9	Senior Services 10	Senior Services No Opinion
Treasury	Treasury 1	Treasury 2	Treasury 3	Treasury 4	Treasury 5	Treasury 6	Treasury 7	Treasury 8	Treasury 9	Treasury 10	Treasury No Opinion

No Opinion

Assessing

Assessing 1

Assessing 2

Assessing 3

Assessing 4

Assessing 5

Assessing 6

Assessing 7

Assessing 8

Assessing 9

Assessing 10

Assessing No Opinion

City Clerk

City Clerk 1

City Clerk 2

City Clerk 3

City Clerk 4

City Clerk 5

City Clerk 6

City Clerk 7

City Clerk 8

City Clerk 9

City Clerk 10

City Clerk No Opinion

Cultural and Recreational Programs

Cultural and Recreational Programs 1

Cultural and Recreational Programs 2

Cultural and Recreational Programs 3

Cultural and Recreational Programs 4

Cultural and Recreational Programs 5

Cultural and Recreational Programs 6

Cultural and Recreational Programs 7

Cultural and Recreational Programs 8

Cultural and Recreational Programs 9

Cultural and Recreational Programs 10

Cultural and Recreational Programs No Opinion

Customer Service Operators

Customer Service Operators 1

Customer Service Operators 2

Customer Service Operators 3

Customer Service Operators 4

Customer Service Operators 5

Customer Service Operators 6

Customer Service Operators 7

Customer Service Operators 8

Customer Service Operators 9

Customer Service Operators 10

Customer Service Operators No Opinion

Elections

Elections 1

Elections 2

Elections 3

Elections 4

Elections 5

Elections 6

Elections 7

Elections 8

Elections 9

Elections 10

Elections No Opinion

Fire

Fire 1

Fire 2

Fire 3

Fire 4

Fire 5

Fire 6

Fire 7

Fire 8

Fire 9

Fire 10

Fire No Opinion

Health and Human Services

Health and Human Services 1

Health and Human Services 2

Health and Human Services 3

Health and Human Services 4

Health and Human Services 5

Health and Human Services 6

Health and Human Services 7

Health and Human Services 8

Health and Human Services 9

Health and Human Services 10

Health and Human Services No Opinion

Inspectional Services and Planning

Inspectional Services and Planning 1

Inspectional Services and Planning 2

Inspectional Services and Planning 3

Inspectional Services and Planning 4

Inspectional Services and Planning 5

Inspectional Services and Planning 6

Inspectional Services and Planning 7

Inspectional Services and Planning 8

Inspectional Services and Planning 9

Inspectional Services and Planning 10

Inspectional Services and Planning No Opinion

Library Services

Library Services 1

Library Services 2

Library Services 3

Library Services 4

Library Services 5

Library Services 6

Library Services 7

Library Services 8

Library Services 9

Library Services 10

Library Services No Opinion

Mayor’s Office

Mayor’s Office 1

Mayor’s Office 2

Mayor’s Office 3

Mayor’s Office 4

Mayor’s Office 5

Mayor’s Office 6

Mayor’s Office 7

Mayor’s Office 8

Mayor’s Office 9

Mayor’s Office 10

Mayor’s Office No Opinion

Police

Police 1

Police 2

Police 3

Police 4

Police 5

Police 6

Police 7

Police 8

Police 9

Police 10

Police No Opinion

Senior Services

Senior Services 1

Senior Services 2

Senior Services 3

Senior Services 4

Senior Services 5

Senior Services 6

Senior Services 7

Senior Services 8

Senior Services 9

Senior Services 10

Senior Services No Opinion

Treasury

Treasury 1

Treasury 2

Treasury 3

Treasury 4

Treasury 5

Treasury 6

Treasury 7

Treasury 8

Treasury 9

Treasury 10

Treasury No Opinion

Question Title

* Please rate your satisfaction with the following regular services on a scale from 1 to 10 where 1 = Completely unsatisfied, 10 = Highly satisfied.

Question Title

* Please rate your satisfaction with the services you have used in the last year on the same scale from 1 to 10.