IT Technical Support Center Customer Service Survey

Please help the IT Technical Support Center improve its services by taking the time to answer a few brief questions regarding your recent request for assistance. This survey is anonymous, so please feel free to provide us with constructive and honest feedback.

IT Technical Support Center
Ashland University
1. Please tell us what client category best describes you:
2. From the list below, select the nature of your specific problem:
3. Please rate the IT Technical Support Center in following areas:
ExcellentGoodFairPoor
Timeliness/Speed of Response
Customer Service/Friendliness
Professionalism
Technical Knowledge/Expertise
Ability to listen to problem and communicate solution
Degree to which the problem/question was resolved
4. Please rate your overall satisfaction with your specific interaction with the IT Technical Support Center:
5. Please use the box below to provide us with any additional feedback or constructive criticism regarding your interaction with the IT Technical Support Center.
6. This survey is anonymous, but if you would like Information Technology to follow up on your response, please contact us at x 5405, 419.289.5405, 1.866.434.5222, or provide us with your contact information below. Thank you for your time.
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