IT Technical Support Center Customer Service SurveyIT Technical Support Center Customer Service Survey

Please help the IT Technical Support Center improve its services by taking the time to answer a few brief questions regarding your recent request for assistance. This survey is anonymous, so please feel free to provide us with constructive and honest feedback.

IT Technical Support Center
Ashland University

1. Please tell us what client category best describes you:

Please tell us what client category best describes you: Student - Undergraduate

Student - Graduate

Student - Other

Faculty - Full Time

Faculty - Part Time

Staff/Administrator

2. From the list below, select the nature of your specific problem:

From the list below, select the nature of your specific problem: Password

Printing

Software

ANGEL

Loaner Equipment

WebAdvisor

Network/Internet/Web

Mobile Devices

Portal/Website Help

Computer Hardware

Faculty Training

Mediasite

Classroom Audio/Visual technology

Telephone

Colleague (Ellucian/Datatel)

Other, Please Specify

3. Please rate the IT Technical Support Center in following areas:

	Excellent	Good	Fair	Poor
Timeliness/Speed of Response	*Please rate the IT Technical Support Center in following areas: Timeliness/Speed of Response Excellent	Timeliness/Speed of Response Good	Timeliness/Speed of Response Fair	Timeliness/Speed of Response Poor
Customer Service/Friendliness	Customer Service/Friendliness Excellent	Customer Service/Friendliness Good	Customer Service/Friendliness Fair	Customer Service/Friendliness Poor
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor
Technical Knowledge/Expertise	Technical Knowledge/Expertise Excellent	Technical Knowledge/Expertise Good	Technical Knowledge/Expertise Fair	Technical Knowledge/Expertise Poor
Ability to listen to problem and communicate solution	Ability to listen to problem and communicate solution Excellent	Ability to listen to problem and communicate solution Good	Ability to listen to problem and communicate solution Fair	Ability to listen to problem and communicate solution Poor
Degree to which the problem/question was resolved	Degree to which the problem/question was resolved Excellent	Degree to which the problem/question was resolved Good	Degree to which the problem/question was resolved Fair	Degree to which the problem/question was resolved Poor

4. Please rate your overall satisfaction with your specific interaction with the IT Technical Support Center:

Please rate your overall satisfaction with your specific interaction with the IT Technical Support Center: Extremely Satisfied

Satisfied

Somewhat Satisfied

Unsatisfied

5. Please use the box below to provide us with any additional feedback or constructive criticism regarding your interaction with the IT Technical Support Center.

Please use the box below to provide us with any additional feedback or constructive criticism regarding your interaction with the IT Technical Support Center.

6. This survey is anonymous, but if you would like Information Technology to follow up on your response, please contact us at x 5405, 419.289.5405, 1.866.434.5222, or provide us with your contact information below. Thank you for your time.

This survey is anonymous, but if you would like Information Technology to follow up on your response, please contact us at x 5405, 419.289.5405, 1.866.434.5222, or provide us with your contact information below. Thank you for your time. Name:
Phone:
Email: