1.

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* 1. Was this your first contact with the Victoria Fire Department?

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* 2. What was the nature of the contact?

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* 3. Please rate our Compassion and Empathy for your situation:

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* 4. Please rate our Service Quality:

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* 5. Please rate our Staff's Appearance:

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* 6. Please rate our Staff's Knowledge:

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* 7. Did we resolve your problem effectively or improve your situation?

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* 8. Were all your needs met by our staff members?

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* 9. Please include any additional comments or suggestions.

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* 10. Would you like to be contacted about your experience with the Victoria Fire Department?

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* 11. Contact Information: (If answered yes to Q10)

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