Exit this survey Customer Experience Survey 1. Question Title * 1. Was this your first contact with the Victoria Fire Department? Yes No Question Title * 2. What was the nature of the contact? Fire EMS Fire Marshal's Office Other (please specify) Question Title * 3. Please rate our Compassion and Empathy for your situation: Comments: Question Title * 4. Please rate our Service Quality: Poor Quality Average Quality High Quality Poor Quality Average Quality High Quality Comments: Question Title * 5. Please rate our Staff's Appearance: Unprofessional Professional Extremely Professional Unprofessional Professional Extremely Professional comments: Question Title * 6. Please rate our Staff's Knowledge: Did not have a clue Knowledgeable Extremely Knowledgeable Did not have a clue Knowledgeable Extremely Knowledgeable comments: Question Title * 7. Did we resolve your problem effectively or improve your situation? Yes No N/A comments: Question Title * 8. Were all your needs met by our staff members? Yes No Comments: Question Title * 9. Please include any additional comments or suggestions. Question Title * 10. Would you like to be contacted about your experience with the Victoria Fire Department? Yes No Question Title * 11. Contact Information: (If answered yes to Q10) Name Email Address Phone Number Done