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Customer Service Survey

 

1. Please rate your level of satisfaction with your newspaper delivery

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Time of delivery	*Please rate your level of satisfaction with your newspaper delivery Time of delivery Very Dissatisfied	Time of delivery Dissatisfied	Time of delivery Neutral	Time of delivery Satisfied	Time of delivery Very Satisfied	Time of delivery N/A
Placement	Placement Very Dissatisfied	Placement Dissatisfied	Placement Neutral	Placement Satisfied	Placement Very Satisfied	Placement N/A
Consistency of delivery	Consistency of delivery Very Dissatisfied	Consistency of delivery Dissatisfied	Consistency of delivery Neutral	Consistency of delivery Satisfied	Consistency of delivery Very Satisfied	Consistency of delivery N/A
Condition of paper	Condition of paper Very Dissatisfied	Condition of paper Dissatisfied	Condition of paper Neutral	Condition of paper Satisfied	Condition of paper Very Satisfied	Condition of paper N/A

2. When you call The Modesto Bee for customer service, please rate your level of satisfaction

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	N/A
Ease of connecting with an agent	*When you call The Modesto Bee for customer service, please rate your level of satisfaction Ease of connecting with an agent Very Dissatisfied	Ease of connecting with an agent Dissatisfied	Ease of connecting with an agent Neutral	Ease of connecting with an agent Satisfied	Ease of connecting with an agent Very Satisfied	Ease of connecting with an agent N/A
Agent knowledge/clarity in handling your transaction	Agent knowledge/clarity in handling your transaction Very Dissatisfied	Agent knowledge/clarity in handling your transaction Dissatisfied	Agent knowledge/clarity in handling your transaction Neutral	Agent knowledge/clarity in handling your transaction Satisfied	Agent knowledge/clarity in handling your transaction Very Satisfied	Agent knowledge/clarity in handling your transaction N/A
Ease of utilizing automated phone system	Ease of utilizing automated phone system Very Dissatisfied	Ease of utilizing automated phone system Dissatisfied	Ease of utilizing automated phone system Neutral	Ease of utilizing automated phone system Satisfied	Ease of utilizing automated phone system Very Satisfied	Ease of utilizing automated phone system N/A
Ease of managing your account online	Ease of managing your account online Very Dissatisfied	Ease of managing your account online Dissatisfied	Ease of managing your account online Neutral	Ease of managing your account online Satisfied	Ease of managing your account online Very Satisfied	Ease of managing your account online N/A
Overall satisfaction with call handling	Overall satisfaction with call handling Very Dissatisfied	Overall satisfaction with call handling Dissatisfied	Overall satisfaction with call handling Neutral	Overall satisfaction with call handling Satisfied	Overall satisfaction with call handling Very Satisfied	Overall satisfaction with call handling N/A

3. How would you rate the following newspaper content?

	Very Dissatisfied	Dissatisfied	Neutral	Satisifed	Very Satisfied	N/A
Quantity of local news and information	*How would you rate the following newspaper content? Quantity of local news and information Very Dissatisfied	Quantity of local news and information Dissatisfied	Quantity of local news and information Neutral	Quantity of local news and information Satisifed	Quantity of local news and information Very Satisfied	Quantity of local news and information N/A
Quality of local news and information	Quality of local news and information Very Dissatisfied	Quality of local news and information Dissatisfied	Quality of local news and information Neutral	Quality of local news and information Satisifed	Quality of local news and information Very Satisfied	Quality of local news and information N/A
Access to newspaper personnel	Access to newspaper personnel Very Dissatisfied	Access to newspaper personnel Dissatisfied	Access to newspaper personnel Neutral	Access to newspaper personnel Satisifed	Access to newspaper personnel Very Satisfied	Access to newspaper personnel N/A

4. Would you like to share any additional comments or concerns?

Would you like to share any additional comments or concerns?