CCPA Customer Service
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1. Default Section
1
. Were you satisfied with the services of the Clark County Public Administrator's Office in Las Vegas?
Were you satisfied with the services of the Clark County Public Administrator's Office in Las Vegas?
Yes, completely satisfied.
Yes, mostly satisfied.
Yes, they did OK, about what I expected, average.
No, I was not completely satisfied.
No, I was very disappointed.
2
. What service was provided to you or your family by the office of the Clark County Public Administrator?
What service was provided to you or your family by the office of the Clark County Public Administrator?
Decedent property secured and released to family.
CCPA was appointed by the Court to provide services to an estate under $20,000.
CCPA was appointed by the Court to provide services to an estate under $100,000 (Set Aside).
CCPA was appointed to administer an estate valued between $100,000 and $200,000 (Summary).
CCPA was appointed to administer an estate over $200,000 (General).
Not sure of probate status but know the probate and estate was handled by the CCPA.
3
. How was the communication from the CCPA office?
How was the communication from the CCPA office?
Excellent, all my questions were answered promptly.
Good, my questions were answered within a week after I contacted the CCPA.
Communication was about average, my questions were answered within two weeks after I contacted the CCPA.
Below average, I had to place more than one call and it took weeks to get an answer.
Much below average, I called many times over a period of more than two weeks and it took more than two weeks to get an answer.
4
. How long did it take to complete your services from the office of the CCPA?
How long did it take to complete your services from the office of the CCPA?
Under one month.
Under six months.
Twelve to eighteen months.
Eighteen months to twenty four months.
More than twenty four months.
5
. If the CCPA was appointed by the Court to provide service in a probate, was the usual delay in closing due to tax clearance explained to you? (Tax clearances often take eighteen months or longer and are beyond the control of the CCPA office.)
If the CCPA was appointed by the Court to provide service in a probate, was the usual delay in closing due to tax clearance explained to you? (Tax clearances often take eighteen months or longer and are beyond the control of the CCPA office.)
Yes, it was explained in detail and I understood the issues.
Yes, it was explained but I don't see why it should ever take so long.
Yes, it was explained but I never really understood the reasons and felt it was just a put off.
No, it was not explained and I was only told that my distribution was held up by tax clearances.
No, nobody ever said anything about tax clearance. What is this?
N/A - we only picked up property and we were done.
6
. Overall, how satisfied are you in your personal experience with the CCPA?
Overall, how satisfied are you in your personal experience with the CCPA?
Excellent. Tell your team great job and we thank them.
Very good. Thank you all for your help at a difficult time.
Satisfied. I understand you are busy and staff resources are strained.
Could have been much better. I felt rushed and didn't feel much empathy for our circumstances.
It was a bad experience with the CCPA office. I certainly expect more from local government services.
7
. Is there anything you would like to tell us or any suggestions you would like to make?
Is there anything you would like to tell us or any suggestions you would like to make?
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