Phone Surveys 2010
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1. Phone Survey 2010
1
. Student Name
Student Name
2
. Phone Number
Phone Number
3
. Distance Course or Department
Distance Course or Department
4
. Date
Date
5
. Interviewer
Interviewer
Annalyce Baker
Briána Triplett
Bryan Hendren
Darius Morgan
Jason Busbin
Kelly Newton
Laura Keel
Lauren Deems
Pam Cooper
Rhea Wojcik
6
. Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).
Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).
7
. Please rate the advisement you received as a distance student?
Please rate the advisement you received as a distance student?
Excellent
Good
Needs improvement
Does not apply
*If Needs Improvement checked, ask “in what way could the advisement for you have been improved?”
8
. Did you receive advisement
Did you receive advisement
Online
Through email
By telephone
In person
Self-advised
Other
Other (please specify)
9
. Please rate the registration process as you experienced it as a distance student?
Please rate the registration process as you experienced it as a distance student?
Excellent
Good
Needs improvement
Does not apply
*If Needs Improvement checked, ask “in what way could the registration process for you have been improved?”
10
. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
Yes
No
Unsure
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. How satisfied are you with the availability of library services at West Georgia for distance students?
How satisfied are you with the availability of library services at West Georgia for distance students?
very satisfied
Somewhat satisfied
Not satisfied
Does not apply
*If not satisfied is circled, ask, “How could library services be improved for distance students?”
12
. How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know) Vista? More than one answer may apply.
How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know) Vista? More than one answer may apply.
Through online information
Through a live orientation
Through the instructor
Through the CourseDen (explain: formerly WebCT if they don’t know) Vista student printed handbook
Through other class members
13
. Did these orientations provide you with enough information to effectively utilize CourseDen (explain: formerly WebCT if they don’t know) Vista by the second week of your course?
Did these orientations provide you with enough information to effectively utilize CourseDen (explain: formerly WebCT if they don’t know) Vista by the second week of your course?
Yes
No
*If no, please explain.
14
. If you had problems accessing the course or utilizing CourseDen (explain: formerly WebCT if they don’t know) Vista in any way, which of the following did you utilize for help. More than one may apply.
If you had problems accessing the course or utilizing CourseDen (explain: formerly WebCT if they don’t know) Vista in any way, which of the following did you utilize for help. More than one may apply.
The University’s Distance Learning helpline by either email or phone
The instructor
Another classmate
Online instructions
The after-hours helpline (the 1-800 #)
Other
Never had problems
15
. a. If Applies to above question 14:( fill in from question 14) how successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems?
a. If Applies to above question 14:( fill in from question 14) how successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems?
Very successful
Somewhat successful
Not successful at all
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. b. How successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems? (Skip if answer to 8 is ‘f’)
b. How successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems? (Skip if answer to 8 is ‘f’)
Very successful
Somewhat successful
Not successful at all
17
. c. How successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems? (Skip if answer to 8 is ‘f’)
c. How successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems? (Skip if answer to 8 is ‘f’)
Very successful
Somewhat successful
Not successful at all
18
. If any of the above were “not successful at all,” then ask; please explain why _____ was not successful in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems.
If any of the above were “not successful at all,” then ask; please explain why _____ was not successful in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems.
19
. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
Yes
No
Does not apply
*If no, please explain what could have been improved.
20
. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
About the same in each type of course
I learn more in a distance course
I learn less in a distance course
Can you please explain your answer?
21
. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
About the same
Greater
Less
Please explain your answer.
22
. Do you think that there are enough distance courses offered at West Georgia?
Do you think that there are enough distance courses offered at West Georgia?
Yes
No
Uncertain
23
. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
Probably yes
Probably no
Definitely yes
Definitely no
Other (please specify)
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. And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?
And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?
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