Phone Surveys 2010

1. Phone Survey 2010

 
1. Student Name
2. Phone Number
3. Distance Course or Department
4. Date
5. Interviewer
6. Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).
7. Please rate the advisement you received as a distance student?
8. Did you receive advisement
9. Please rate the registration process as you experienced it as a distance student?
10. Did you utilize any library resources as a distance student, either by visiting a library or using library electronic resources?
11. How satisfied are you with the availability of library services at West Georgia for distance students?
12. How did you initially receive a technical orientation to CourseDen (explain: formerly WebCT if they don’t know) Vista? More than one answer may apply.
13. Did these orientations provide you with enough information to effectively utilize CourseDen (explain: formerly WebCT if they don’t know) Vista by the second week of your course?
14. If you had problems accessing the course or utilizing CourseDen (explain: formerly WebCT if they don’t know) Vista in any way, which of the following did you utilize for help. More than one may apply.
15. a. If Applies to above question 14:( fill in from question 14) how successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems?
16. b. How successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems? (Skip if answer to 8 is ‘f’)
17. c. How successful was __________ in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems? (Skip if answer to 8 is ‘f’)
18. If any of the above were “not successful at all,” then ask; please explain why _____ was not successful in solving your CourseDen (explain: formerly WebCT if they don’t know) Vista problems.
19. Overall, do you feel that you received prompt and courteous student support from West Georgia as a distance learner?
20. Compared to traditional courses, how much do you think you learn in West Georgia’s distance courses?
21. How would you compare the level of interaction between yourself and your instructor and yourself and other students in your distance course? Was it about the same, greater, or less than in a traditional course?
22. Do you think that there are enough distance courses offered at West Georgia?
23. If the distance course you last took were not offered via distance media, would you have driven to campus to take the course in the traditional manner?
24. And finally, can you think of any other ways in which our distance courses, programs, and services for distance students could be improved at UWG?
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