Customer Survey
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1. JEFFERSON COUNTY LIBRARY SYSTEM -- CUSTOMER SURVEY

 
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Please answer this survey as it relates to the Jefferson County Public Library that you visit most frequently. Please answer as fully as possible so that we can provide for you the best services possible. Thank you!

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1. Which Jefferson County Public Library will you be referring to in this survey? (Please complete a separate survey to respond to more than one library).

2. Please tell us what the library means to you and/or your family or how the library has helped you and/or your family.

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3. The services provided by the library meet my needs.

 1 Not at all helpful2 Not very helpful3 Sometimes helpful4 Usually helpful5 Always helpful!
Rate how the library meets your needs.

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4. Current library hours are satisfactory.

 Very dissatisfiedMildly dissatisfiedNo opinionSatisfiedExtremely satisfied!
Rate your level of satisfaction with the library hours.

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5. Library personnel are friendly, courteous, and helpful.

 Unfriendly, discourteous, and/or unhelpful.Seems unaware of my needs and/or seems to give help only grudgingly.No opinion.Library personnel usually polite and helpful when asked.Library personnel provide friendly, courteous service and seem willing to go "above and beyond" to meet my needs.
Please rate the service provided by our personnel.

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6. The library has adequate space to provide services and parking.

 Library is too crowded and/or has major parking concerns.Library is a little crowded and/or has some problems with parking availability.No opinion.Adequate space and adequate parking.Comfortable, roomy facility with plenty of available parking.
Please rate our facility based on space and parking availability.
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