JB Packaging SurveyJB Packaging Survey

Please take a minute to complete our short customer satisfaction survey. Your responses will help us to improve our products and services and also address any issues that you may have.

Your email addresses and responses are completely SAFE with us and will not be shared with anyone!

1. What is your email address?

What is your email address?

2. As a JBP customer please specifiy your overall satisfaction with our company?

As a JBP customer please specifiy your overall satisfaction with our company? Very Satisfied

Somewhat Satisfied

Neither Satisfied Nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Please tell us why you feel that way?

3. How often do you order from JB Packaging online?

How often do you order from JB Packaging online? Once a week

2 to 3 times a month

Once a month

Every 2-3 months

2-3 times a year

My purchase was just a one off

If you have only used us once before would you use us again? (Yes or No)

4. How satisfied are you with the following characteristics of our product/service?

	Extremely satisfied	Very satisfied	Somewhat satisfied	Unsatisfied	Very unsatisfied
Product quality	*How satisfied are you with the following characteristics of our product/service? Product quality Extremely satisfied	Product quality Very satisfied	Product quality Somewhat satisfied	Product quality Unsatisfied	Product quality Very unsatisfied
Product price	Product price Extremely satisfied	Product price Very satisfied	Product price Somewhat satisfied	Product price Unsatisfied	Product price Very unsatisfied
Purchase experience	Purchase experience Extremely satisfied	Purchase experience Very satisfied	Purchase experience Somewhat satisfied	Purchase experience Unsatisfied	Purchase experience Very unsatisfied
Usage experience	Usage experience Extremely satisfied	Usage experience Very satisfied	Usage experience Somewhat satisfied	Usage experience Unsatisfied	Usage experience Very unsatisfied
After purchase service	After purchase service Extremely satisfied	After purchase service Very satisfied	After purchase service Somewhat satisfied	After purchase service Unsatisfied	After purchase service Very unsatisfied

Please expand upon your answers if you feel the need

5. How easy was it to use the JBP website to do the following?

	Extremely easy	Very easy	Quite easy	Difficult	Very difficult
Find the right product	*How easy was it to use the JBP website to do the following? Find the right product Extremely easy	Find the right product Very easy	Find the right product Quite easy	Find the right product Difficult	Find the right product Very difficult
Find the relivent information	Find the relivent information Extremely easy	Find the relivent information Very easy	Find the relivent information Quite easy	Find the relivent information Difficult	Find the relivent information Very difficult
Checkout / Payment processing	Checkout / Payment processing Extremely easy	Checkout / Payment processing Very easy	Checkout / Payment processing Quite easy	Checkout / Payment processing Difficult	Checkout / Payment processing Very difficult

Please expand upon your answer if necessary

6. If you have used other companies to purchase similar products that we offer, how would you compare our product/service offered to them?

If you have used other companies to purchase similar products that we offer, how would you compare our product/service offered to them? Much better

Somewhat better

About the same

Somewhat worse

Much worse

Don’t know

Please explain why...

7. Would you recommend our products and service to others?

Would you recommend our products and service to others? Definitely

Probably

Not sure

Probably not

Definitely not

Why do you feel that way about recommending our product/service?

8. What suggestions do you have to improve our product/service?

What suggestions do you have to improve our product/service?

9. Can you think of any product ranges, products or packaging sundries you would purchase from us if we could offer a competitive price?

Can you think of any product ranges, products or packaging sundries you would purchase from us if we could offer a competitive price?

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