PHFCU Website Survey
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Tell us about phfcu.com! We are committed to providing you with the best credit union experience possible, so we welcome your comments. Please take a few minutes to answer the following survey. The information collected will be used to improve your overall web experience while visiting phfcu.com.

Thank you for sharing your comments with us. Please note, this survey only applies to the main PHFCU website (phfcu.com), not to the secure online banking portion of the site (phfcuonline.com). No personally identifiable information is being collected with this survey.

Please answer the questions below. When you are finished, click Done, and you may then close this browser window.

1. How many years have you been a member of PHFCU?

How many years have you been a member of PHFCU? Less than 1 year

1-5 years

5-15 years

More than 15 years

Not a member

2. How often do you visit the PHFCU website?

How often do you visit the PHFCU website? At least once a day.

At least once a week.

At least once a month.

At least once a year.

This is my first visit.

3. What are your top reasons for visiting the PHFCU website? Please read over all the choices, then pick only five. Rank them 1-5, with 1 being your most important reason and 5 being your fifth most important reason.

	1 - most important	2	3	4	5 - 5th most important
ATM Locations	*What are your top reasons for visiting the PHFCU website? Please read over all the choices, then pick only five. Rank them 1-5, with 1 being your most important reason and 5 being your fifth most important reason. ATM Locations 1 - most important	ATM Locations 2	ATM Locations 3	ATM Locations 4	ATM Locations 5 - 5th most important
Routing/transit numbers and wire transfer instructions	Routing/transit numbers and wire transfer instructions 1 - most important	Routing/transit numbers and wire transfer instructions 2	Routing/transit numbers and wire transfer instructions 3	Routing/transit numbers and wire transfer instructions 4	Routing/transit numbers and wire transfer instructions 5 - 5th most important
About us	About us 1 - most important	About us 2	About us 3	About us 4	About us 5 - 5th most important
Check order	Check order 1 - most important	Check order 2	Check order 3	Check order 4	Check order 5 - 5th most important
Branch locations and hours	Branch locations and hours 1 - most important	Branch locations and hours 2	Branch locations and hours 3	Branch locations and hours 4	Branch locations and hours 5 - 5th most important
Loan information	Loan information 1 - most important	Loan information 2	Loan information 3	Loan information 4	Loan information 5 - 5th most important
Employment opportunities	Employment opportunities 1 - most important	Employment opportunities 2	Employment opportunities 3	Employment opportunities 4	Employment opportunities 5 - 5th most important
Sign up for online banking	Sign up for online banking 1 - most important	Sign up for online banking 2	Sign up for online banking 3	Sign up for online banking 4	Sign up for online banking 5 - 5th most important
Contact us	Contact us 1 - most important	Contact us 2	Contact us 3	Contact us 4	Contact us 5 - 5th most important
Savings information	Savings information 1 - most important	Savings information 2	Savings information 3	Savings information 4	Savings information 5 - 5th most important
Documents, applications, and forms	Documents, applications, and forms 1 - most important	Documents, applications, and forms 2	Documents, applications, and forms 3	Documents, applications, and forms 4	Documents, applications, and forms 5 - 5th most important
Special programs	Special programs 1 - most important	Special programs 2	Special programs 3	Special programs 4	Special programs 5 - 5th most important
Membership information	Membership information 1 - most important	Membership information 2	Membership information 3	Membership information 4	Membership information 5 - 5th most important
Member telephone services	Member telephone services 1 - most important	Member telephone services 2	Member telephone services 3	Member telephone services 4	Member telephone services 5 - 5th most important
Phone numbers for lost or stolen cards	Phone numbers for lost or stolen cards 1 - most important	Phone numbers for lost or stolen cards 2	Phone numbers for lost or stolen cards 3	Phone numbers for lost or stolen cards 4	Phone numbers for lost or stolen cards 5 - 5th most important
Specials and promotions	Specials and promotions 1 - most important	Specials and promotions 2	Specials and promotions 3	Specials and promotions 4	Specials and promotions 5 - 5th most important
What's new	What's new 1 - most important	What's new 2	What's new 3	What's new 4	What's new 5 - 5th most important
Financial education	Financial education 1 - most important	Financial education 2	Financial education 3	Financial education 4	Financial education 5 - 5th most important
Credit Union news	Credit Union news 1 - most important	Credit Union news 2	Credit Union news 3	Credit Union news 4	Credit Union news 5 - 5th most important
ATM, debit, and credit card information	ATM, debit, and credit card information 1 - most important	ATM, debit, and credit card information 2	ATM, debit, and credit card information 3	ATM, debit, and credit card information 4	ATM, debit, and credit card information 5 - 5th most important
Auto sales information	Auto sales information 1 - most important	Auto sales information 2	Auto sales information 3	Auto sales information 4	Auto sales information 5 - 5th most important
Sign up for e-statements	Sign up for e-statements 1 - most important	Sign up for e-statements 2	Sign up for e-statements 3	Sign up for e-statements 4	Sign up for e-statements 5 - 5th most important
Merger information	Merger information 1 - most important	Merger information 2	Merger information 3	Merger information 4	Merger information 5 - 5th most important
Shared branching information	Shared branching information 1 - most important	Shared branching information 2	Shared branching information 3	Shared branching information 4	Shared branching information 5 - 5th most important
Change of address or other information	Change of address or other information 1 - most important	Change of address or other information 2	Change of address or other information 3	Change of address or other information 4	Change of address or other information 5 - 5th most important
Security information	Security information 1 - most important	Security information 2	Security information 3	Security information 4	Security information 5 - 5th most important
Banking law and regulation changes	Banking law and regulation changes 1 - most important	Banking law and regulation changes 2	Banking law and regulation changes 3	Banking law and regulation changes 4	Banking law and regulation changes 5 - 5th most important
Checking information	Checking information 1 - most important	Checking information 2	Checking information 3	Checking information 4	Checking information 5 - 5th most important
Loan and savings rates	Loan and savings rates 1 - most important	Loan and savings rates 2	Loan and savings rates 3	Loan and savings rates 4	Loan and savings rates 5 - 5th most important
Fraud alerts	Fraud alerts 1 - most important	Fraud alerts 2	Fraud alerts 3	Fraud alerts 4	Fraud alerts 5 - 5th most important
Online banking login	Online banking login 1 - most important	Online banking login 2	Online banking login 3	Online banking login 4	Online banking login 5 - 5th most important
Loan Calculator (offsite)	Loan Calculator (offsite) 1 - most important	Loan Calculator (offsite) 2	Loan Calculator (offsite) 3	Loan Calculator (offsite) 4	Loan Calculator (offsite) 5 - 5th most important

4. Please rank the most important improvements you think could be made to the website. Read over all the choices, then choose your top 5 and rank them 1-5, with 1 being the most important improvement and 5 the 5th most important improvement.

	1 - most important	2	3	4	5 - 5th most important
Quicker access to important tasks	*Please rank the most important improvements you think could be made to the website. Read over all the choices, then choose your top 5 and rank them 1-5, with 1 being the most important improvement and 5 the 5th most important improvement. Quicker access to important tasks 1 - most important	Quicker access to important tasks 2	Quicker access to important tasks 3	Quicker access to important tasks 4	Quicker access to important tasks 5 - 5th most important
Site map listing all site content.	Site map listing all site content. 1 - most important	Site map listing all site content. 2	Site map listing all site content. 3	Site map listing all site content. 4	Site map listing all site content. 5 - 5th most important
Better branch location information	Better branch location information 1 - most important	Better branch location information 2	Better branch location information 3	Better branch location information 4	Better branch location information 5 - 5th most important
More financial education resources	More financial education resources 1 - most important	More financial education resources 2	More financial education resources 3	More financial education resources 4	More financial education resources 5 - 5th most important
Incentives for using online services and information	Incentives for using online services and information 1 - most important	Incentives for using online services and information 2	Incentives for using online services and information 3	Incentives for using online services and information 4	Incentives for using online services and information 5 - 5th most important
More information about specials and promotions	More information about specials and promotions 1 - most important	More information about specials and promotions 2	More information about specials and promotions 3	More information about specials and promotions 4	More information about specials and promotions 5 - 5th most important
More financial and security news and alerts	More financial and security news and alerts 1 - most important	More financial and security news and alerts 2	More financial and security news and alerts 3	More financial and security news and alerts 4	More financial and security news and alerts 5 - 5th most important
Better contact information	Better contact information 1 - most important	Better contact information 2	Better contact information 3	Better contact information 4	Better contact information 5 - 5th most important
Ability to search the site.	Ability to search the site. 1 - most important	Ability to search the site. 2	Ability to search the site. 3	Ability to search the site. 4	Ability to search the site. 5 - 5th most important
More community and events news	More community and events news 1 - most important	More community and events news 2	More community and events news 3	More community and events news 4	More community and events news 5 - 5th most important
More information about financial products	More information about financial products 1 - most important	More information about financial products 2	More information about financial products 3	More information about financial products 4	More information about financial products 5 - 5th most important
Easier to find information	Easier to find information 1 - most important	Easier to find information 2	Easier to find information 3	Easier to find information 4	Easier to find information 5 - 5th most important
More attractive looking	More attractive looking 1 - most important	More attractive looking 2	More attractive looking 3	More attractive looking 4	More attractive looking 5 - 5th most important
More information about PHFCU history and philosophy	More information about PHFCU history and philosophy 1 - most important	More information about PHFCU history and philosophy 2	More information about PHFCU history and philosophy 3	More information about PHFCU history and philosophy 4	More information about PHFCU history and philosophy 5 - 5th most important

5. Any other comments or ideas about the PHFCU website?

Any other comments or ideas about the PHFCU website?