Hyannis Youth & Community Center Survey

Dear Patron,

Thank you for your interest and support for the Hyannis Youth & Community Center, owned and operated by the Town of Barnstable Recreation Division. By answering the questions in this short survey, you can help us to evaluate our operation of the facility so far and define some goals for the future.

Our goal is to serve the community through exceptional programs and facilities, fostering educational excellence and growth by providing a variety of youth and adult programs emphasizing teamwork, instruction, the development of skills and a healthy self-regard.

Thank you for your input! We truly appreciate your efforts!

Sincerely,

David Curley, Division Manager
Town of Barnstable Recreation Division

1. Please rate the quality of the following programs and services at the Hyannis Youth & Community Center as they apply to your experience at the facility.

	POOR	NEEDS IMPROVEMENT	ADEQUATE	EXCEEDS EXPECTATIONS	EXCELLENT
HYCC MEMBERSHIP BENEFITS -- includes the use of the Walking Track, Open Gym time, Computer Lab and Teen Center.	*Please rate the quality of the following programs and services at the Hyannis Youth & Community Center as they apply to your experience at the facility. HYCC MEMBERSHIP BENEFITS -- includes the use of the Walking Track, Open Gym time, Computer Lab and Teen Center. POOR	HYCC MEMBERSHIP BENEFITS -- includes the use of the Walking Track, Open Gym time, Computer Lab and Teen Center. NEEDS IMPROVEMENT	HYCC MEMBERSHIP BENEFITS -- includes the use of the Walking Track, Open Gym time, Computer Lab and Teen Center. ADEQUATE	HYCC MEMBERSHIP BENEFITS -- includes the use of the Walking Track, Open Gym time, Computer Lab and Teen Center. EXCEEDS EXPECTATIONS	HYCC MEMBERSHIP BENEFITS -- includes the use of the Walking Track, Open Gym time, Computer Lab and Teen Center. EXCELLENT
RECREATIONAL PROGRAMS (NON-MEMBER PROGRAMS i.e. Zumba, Toddler Programs, Rec. Basketball, Learn-To-Skate, etc.) -- specifically related to the goal of providing a variety of youth and adult programs that foster edcuational excellence and physical growth.	RECREATIONAL PROGRAMS (NON-MEMBER PROGRAMS i.e. Zumba, Toddler Programs, Rec. Basketball, Learn-To-Skate, etc.) -- specifically related to the goal of providing a variety of youth and adult programs that foster edcuational excellence and physical growth. POOR	RECREATIONAL PROGRAMS (NON-MEMBER PROGRAMS i.e. Zumba, Toddler Programs, Rec. Basketball, Learn-To-Skate, etc.) -- specifically related to the goal of providing a variety of youth and adult programs that foster edcuational excellence and physical growth. NEEDS IMPROVEMENT	RECREATIONAL PROGRAMS (NON-MEMBER PROGRAMS i.e. Zumba, Toddler Programs, Rec. Basketball, Learn-To-Skate, etc.) -- specifically related to the goal of providing a variety of youth and adult programs that foster edcuational excellence and physical growth. ADEQUATE	RECREATIONAL PROGRAMS (NON-MEMBER PROGRAMS i.e. Zumba, Toddler Programs, Rec. Basketball, Learn-To-Skate, etc.) -- specifically related to the goal of providing a variety of youth and adult programs that foster edcuational excellence and physical growth. EXCEEDS EXPECTATIONS	RECREATIONAL PROGRAMS (NON-MEMBER PROGRAMS i.e. Zumba, Toddler Programs, Rec. Basketball, Learn-To-Skate, etc.) -- specifically related to the goal of providing a variety of youth and adult programs that foster edcuational excellence and physical growth. EXCELLENT
PUBLIC SKATING & ROCK NIGHT -- with specific regard to the times and days, convenience, music choices and supervision provided.	PUBLIC SKATING & ROCK NIGHT -- with specific regard to the times and days, convenience, music choices and supervision provided. POOR	PUBLIC SKATING & ROCK NIGHT -- with specific regard to the times and days, convenience, music choices and supervision provided. NEEDS IMPROVEMENT	PUBLIC SKATING & ROCK NIGHT -- with specific regard to the times and days, convenience, music choices and supervision provided. ADEQUATE	PUBLIC SKATING & ROCK NIGHT -- with specific regard to the times and days, convenience, music choices and supervision provided. EXCEEDS EXPECTATIONS	PUBLIC SKATING & ROCK NIGHT -- with specific regard to the times and days, convenience, music choices and supervision provided. EXCELLENT

Please use this space to tell us about your experience.

2. Please rate the following functions at the Hyannis Youth & Community Center as they relate to your experience at the facility.

	POOR	NEEDS IMPROVEMENT	ADEQUATE	EXCEEDS EXPECTATION	EXCELLENT
COMMUNICATION -- Is our web site helpful and user friendly? Do you hear about us in the news? Are we adequately reaching our audience?	*Please rate the following functions at the Hyannis Youth & Community Center as they relate to your experience at the facility. COMMUNICATION -- Is our web site helpful and user friendly? Do you hear about us in the news? Are we adequately reaching our audience? POOR	COMMUNICATION -- Is our web site helpful and user friendly? Do you hear about us in the news? Are we adequately reaching our audience? NEEDS IMPROVEMENT	COMMUNICATION -- Is our web site helpful and user friendly? Do you hear about us in the news? Are we adequately reaching our audience? ADEQUATE	COMMUNICATION -- Is our web site helpful and user friendly? Do you hear about us in the news? Are we adequately reaching our audience? EXCEEDS EXPECTATION	COMMUNICATION -- Is our web site helpful and user friendly? Do you hear about us in the news? Are we adequately reaching our audience? EXCELLENT
CUSTOMER SERVICE -- Are you greeted in a friendly manner when you walk in our doors? Do you readily find what you are looking for? Are your questions answered in a clear and concise manner?	CUSTOMER SERVICE -- Are you greeted in a friendly manner when you walk in our doors? Do you readily find what you are looking for? Are your questions answered in a clear and concise manner? POOR	CUSTOMER SERVICE -- Are you greeted in a friendly manner when you walk in our doors? Do you readily find what you are looking for? Are your questions answered in a clear and concise manner? NEEDS IMPROVEMENT	CUSTOMER SERVICE -- Are you greeted in a friendly manner when you walk in our doors? Do you readily find what you are looking for? Are your questions answered in a clear and concise manner? ADEQUATE	CUSTOMER SERVICE -- Are you greeted in a friendly manner when you walk in our doors? Do you readily find what you are looking for? Are your questions answered in a clear and concise manner? EXCEEDS EXPECTATION	CUSTOMER SERVICE -- Are you greeted in a friendly manner when you walk in our doors? Do you readily find what you are looking for? Are your questions answered in a clear and concise manner? EXCELLENT
CAFE AND CONCESSIONS -- Are the food and concessions items reasonably priced and good tasting? Is the customer service adequate?	CAFE AND CONCESSIONS -- Are the food and concessions items reasonably priced and good tasting? Is the customer service adequate? POOR	CAFE AND CONCESSIONS -- Are the food and concessions items reasonably priced and good tasting? Is the customer service adequate? NEEDS IMPROVEMENT	CAFE AND CONCESSIONS -- Are the food and concessions items reasonably priced and good tasting? Is the customer service adequate? ADEQUATE	CAFE AND CONCESSIONS -- Are the food and concessions items reasonably priced and good tasting? Is the customer service adequate? EXCEEDS EXPECTATION	CAFE AND CONCESSIONS -- Are the food and concessions items reasonably priced and good tasting? Is the customer service adequate? EXCELLENT
CLEANLINESS -- Is the cafe area generally clean and free of debris, spills and trash? Are the bathrooms well stocked and clean? Are the common areas and bench seating in the rinks and gymnasium adequately clean?	CLEANLINESS -- Is the cafe area generally clean and free of debris, spills and trash? Are the bathrooms well stocked and clean? Are the common areas and bench seating in the rinks and gymnasium adequately clean? POOR	CLEANLINESS -- Is the cafe area generally clean and free of debris, spills and trash? Are the bathrooms well stocked and clean? Are the common areas and bench seating in the rinks and gymnasium adequately clean? NEEDS IMPROVEMENT	CLEANLINESS -- Is the cafe area generally clean and free of debris, spills and trash? Are the bathrooms well stocked and clean? Are the common areas and bench seating in the rinks and gymnasium adequately clean? ADEQUATE	CLEANLINESS -- Is the cafe area generally clean and free of debris, spills and trash? Are the bathrooms well stocked and clean? Are the common areas and bench seating in the rinks and gymnasium adequately clean? EXCEEDS EXPECTATION	CLEANLINESS -- Is the cafe area generally clean and free of debris, spills and trash? Are the bathrooms well stocked and clean? Are the common areas and bench seating in the rinks and gymnasium adequately clean? EXCELLENT

Please use this space to tell us more about your experience at the Hyannis Youth & Community Center.

3. Have you attended a Cape Cod Cubs hockey game at the Hyannis Youth & Community Center?

Have you attended a Cape Cod Cubs hockey game at the Hyannis Youth & Community Center? Yes

4. Have you attended a high school hockey, volleyball or basketball game at the Hyannis Youth & Community Center?

Have you attended a high school hockey, volleyball or basketball game at the Hyannis Youth & Community Center? Yes	No
If yes, which team(s) did you come to see?

5. Please use this space to give us suggestions for improvements or additional resources and/or programs we might consider.

Please use this space to give us suggestions for improvements or additional resources and/or programs we might consider.

6. Please help us to better understand our patrons by answering some brief questions about yourself! How old are you?

Please help us to better understand our patrons by answering some brief questions about yourself! How old are you? 0-17 years old

18-24 years old

25-49 years old

50-64 years old

65+ years old

7. Are you a Barnstable resident or a non-resident?

Are you a Barnstable resident or a non-resident? Barnstable Resident (includes the villages of Barnstable, West Barnstable, Hyannis, Centerville, Osterville, Marstons Mills and Cotuit)

Non-Barnstable Resident

Hyannis Youth & Community Center Survey
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1. Default Section

HYCC Logo

1. Please rate the quality of the following programs and services at the Hyannis Youth & Community Center as they apply to your experience at the facility.

2. Please rate the following functions at the Hyannis Youth & Community Center as they relate to your experience at the facility.

3. Have you attended a Cape Cod Cubs hockey game at the Hyannis Youth & Community Center?

4. Have you attended a high school hockey, volleyball or basketball game at the Hyannis Youth & Community Center?

5. Please use this space to give us suggestions for improvements or additional resources and/or programs we might consider.

6. Please help us to better understand our patrons by answering some brief questions about yourself! How old are you?

7. Are you a Barnstable resident or a non-resident?

8. Do you have a Hyannis Youth & Community Center Membership?

Hyannis Youth & Community Center SurveyExit this survey

1. Default Section

HYCC Logo

1. Please rate the quality of the following programs and services at the Hyannis Youth & Community Center as they apply to your experience at the facility.

2. Please rate the following functions at the Hyannis Youth & Community Center as they relate to your experience at the facility.

3. Have you attended a Cape Cod Cubs hockey game at the Hyannis Youth & Community Center?

4. Have you attended a high school hockey, volleyball or basketball game at the Hyannis Youth & Community Center?

5. Please use this space to give us suggestions for improvements or additional resources and/or programs we might consider.

6. Please help us to better understand our patrons by answering some brief questions about yourself! How old are you?

7. Are you a Barnstable resident or a non-resident?

8. Do you have a Hyannis Youth & Community Center Membership?

Hyannis Youth & Community Center Survey
Exit this survey