Customer Service Template
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1
. How long did you have to wait before a customer service representative at Bruce's Fitness Centre began to help you?
How long did you have to wait before a customer service representative at Bruce's Fitness Centre began to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
2
. How well did the customer service representatives at Bruce's Fitness Centre listen to you?
How well did the customer service representatives at Bruce's Fitness Centre listen to you?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
3
. How eager to help you were the customer service representatives at Bruce's Fitness Centre?
How eager to help you were the customer service representatives at Bruce's Fitness Centre?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
4
. How quickly did the customer service representatives at Bruce's Fitness Centre help you?
How quickly did the customer service representatives at Bruce's Fitness Centre help you?
Extremely quickly
Very quickly
Moderately quickly
Slightly quickly
Not at all quickly
5
. How knowledgeable were the customer service representatives at Bruce's Fitness Centre?
How knowledgeable were the customer service representatives at Bruce's Fitness Centre?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
6
. How clear was the information the customer service representatives at Bruce's Fitness Centre gave you?
How clear was the information the customer service representatives at Bruce's Fitness Centre gave you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
7
. How helpful were the customer service representatives at Bruce's Fitness Centre?
How helpful were the customer service representatives at Bruce's Fitness Centre?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
8
. Was your experience with customer service at Bruce's Fitness Centre better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Was your experience with customer service at Bruce's Fitness Centre better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Much better
Somewhat better
Slightly better
About what was expected
Slightly worse
Somewhat worse
Much worse
9
. Is there anything you think we could do or do better?
Is there anything you think we could do or do better?
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