Customer Experience Survey

1. Insurance Doctor Customer Experience Survey

Thank you for taking a few minutes to participate in a quick and confidential customer experience survey about your last experience with the Insurance Doctor. Our goal is to use your feedback to improve your overall experience with us.

Your honest feedback would be greatly appreciated and thanks for your participation. We appreciate you doing business with the Insurance Doctor.

1. Which Insurance Doctor location serves you?

Which Insurance Doctor location serves you? Ashland, VA

Cary, NC

Charlottesville, VA

Chesapeake, VA

Chester, VA

Fredericksburg, VA

Hampton, VA

Hanover, VA

Henrico, VA

Midlothian, VA

Newport News, VA

Raleigh, NC

Richmond, VA

Virginia Beach, VA

Williamsburg, VA

Woodbridge, VA

2. When visiting our office, are you greeted quickly with a friendly smile?

When visiting our office, are you greeted quickly with a friendly smile? Yes

3. What was the reason you visited or communicated with our office last?

What was the reason you visited or communicated with our office last? New policy

Payment

Renewal

Cancellation

Questions or concerns

4. Did you feel that the staff was professional, knowledgeable, inviting, and wanted to help you? Was there a particular employee you feel went above and beyond?

Did you feel that the staff was professional, knowledgeable, inviting, and wanted to help you? Was there a particular employee you feel went above and beyond?

5. Please rate the overall service you received.

	Rate your service
Prompt Service	Please rate the overall service you received. Prompt Service Rate your service
Friendliness	Friendliness Rate your service
Helpful agents	Helpful agents Rate your service
Product knowledge	Product knowledge Rate your service
Office cleanliness	Office cleanliness Rate your service

Other (please specify)

6. Are you aware of our Customer Referral Rewards Program? Would you refer a friend or family member to us?

Are you aware of our Customer Referral Rewards Program? Would you refer a friend or family member to us?

7. Do you have any questions, comments or sugggestions you’d like to share with us?

Do you have any questions, comments or sugggestions you’d like to share with us?

8. Is there anything we can do better to serve you?

Is there anything we can do better to serve you?

9. What is your overall rating of the Insurance Doctor?

What is your overall rating of the Insurance Doctor? Poor

Fair

Average

Above Average

Excellent

Thank you for taking the time to answer a few questions about the Insurance Doctor so we may better serve you.

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