Enhancement Fee Survey

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We're committed to monitoring and improving the quality of the services and facilities we provide. Each year we survey our members to determine how best to improve our facilies and services through the Enhancement Program. We’re always enhancing your club, in 2011 we’ve added over $123,000 in improvements. As always we like to know what you like to see in 2012, please take a few minutes to complete this survey. Your vote counts! Please take 1-3 minutes to answer 7 questions.

1. Please rate the following aspects of your experience.

	Excellent	Good	Adequate	Poor	N/A
Overall experience when attending the club.	Please rate the following aspects of your experience. Overall experience when attending the club. Excellent	Overall experience when attending the club. Good	Overall experience when attending the club. Adequate	Overall experience when attending the club. Poor	Overall experience when attending the club. N/A
How would your rate the variety of equipment offered.	How would your rate the variety of equipment offered. Excellent	How would your rate the variety of equipment offered. Good	How would your rate the variety of equipment offered. Adequate	How would your rate the variety of equipment offered. Poor	How would your rate the variety of equipment offered. N/A
How would you rate the variety of services offered.	How would you rate the variety of services offered. Excellent	How would you rate the variety of services offered. Good	How would you rate the variety of services offered. Adequate	How would you rate the variety of services offered. Poor	How would you rate the variety of services offered. N/A
How would you rate the locker room facilities.	How would you rate the locker room facilities. Excellent	How would you rate the locker room facilities. Good	How would you rate the locker room facilities. Adequate	How would you rate the locker room facilities. Poor	How would you rate the locker room facilities. N/A
How would you rate the cleanliness of the facility.	How would you rate the cleanliness of the facility. Excellent	How would you rate the cleanliness of the facility. Good	How would you rate the cleanliness of the facility. Adequate	How would you rate the cleanliness of the facility. Poor	How would you rate the cleanliness of the facility. N/A

Comments

2. How would you rate the level of professionalism and support from the following departments at the club?

	Excellent	Good	Adequate	Poor	N/A
The person that enrolled you at the club?	How would you rate the level of professionalism and support from the following departments at the club? The person that enrolled you at the club? Excellent	The person that enrolled you at the club? Good	The person that enrolled you at the club? Adequate	The person that enrolled you at the club? Poor	The person that enrolled you at the club? N/A
The fitness trainers on the floor?	The fitness trainers on the floor? Excellent	The fitness trainers on the floor? Good	The fitness trainers on the floor? Adequate	The fitness trainers on the floor? Poor	The fitness trainers on the floor? N/A
The member service (front desk) staff?	The member service (front desk) staff? Excellent	The member service (front desk) staff? Good	The member service (front desk) staff? Adequate	The member service (front desk) staff? Poor	The member service (front desk) staff? N/A
The group fitness(aerobic & spinning) staff?	The group fitness(aerobic & spinning) staff? Excellent	The group fitness(aerobic & spinning) staff? Good	The group fitness(aerobic & spinning) staff? Adequate	The group fitness(aerobic & spinning) staff? Poor	The group fitness(aerobic & spinning) staff? N/A

Comments

3. Has the level of support and asssitance of our staff met your expectations?

Has the level of support and asssitance of our staff met your expectations? Yes

No (please tell us why)

4. What areas of the club, equipment, services and programs have you or your family members used? (please check all that apply)

What areas of the club, equipment, services and programs have you or your family members used? (please check all that apply) Cardiovascular Equipment Free Weights Strength Training Machines Group Fitness Classes	Spinning Classes Boxing Classes FIT-Traxx/ TRX, Bootcamp Small Group Programs Personal Training	Encore Dance Program Juice Bar Locker Room Childrens Playroom
Comments:

5. Where would you like to see the club improve?

Where would you like to see the club improve? Cardiovascular Equipment

Strength Training Equipment

Free Weight Equipment

Group Fitness Classes

Kids Playroom

More Small Group Training (ie:FIT-Traxx, Bootcamp, etc)

Add Pilates Equipment/ Studio

Expand the facilities and add more programs for children ages 2-8

Expand the facilities and add more programs for children 8-12

New Spin bikes

Plates/ Mind body studio (or additional studio)

Additional Comments (Please give detail to the above)

6. Would you refer a friend to the club?

Would you refer a friend to the club? Yes

If No why?

7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

8. Optional Information
We would like the opportunity to contact you if so desired, however your information is optional.

Optional Information We would like the opportunity to contact you if so desired, however your information is optional. Name
Email Address
Would you like to be contacted?
Best Number To Reach You?

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