Customer Feedback Survey EIS Software Products Question Title * 1. What agency do you currently work for? Question Title * 2. What is your Name and Role with the agency? Question Title * 3. How long have you been a Customer/User of EIS Software? Six months to a year 1 - 2 years 3 - 8 years more that 8 years Question Title * 4. Please indicate which of the core EIS products your agency currently uses: Jail Management (JMS) Records Management (RMS) Computer Assisted Dispatch (CAD) Civil Process Management Mobile Digital System Other (please specify) Question Title * 5. Which Supporting Products/Modules do you currently use? PocketProperty - Wireless Property Room Management PocketJMS - Wireless Jail Housing Management WRS (Web Reporting Service) FaceFinder or FaceWEB (Facial Recognition) Mapping (Display & Geovalidation) Citizen Service portal (CSP) Finger Print Validation (JMS) Civil WEB Warrant WEB Special Investigations Module Professional Standards Module Other (please specify) Question Title * 6. Are there any products listed above that you are NOT currently using, but would have a need for and would be interested in learning more? Question Title * 7. Have you been an active user on a different system anytime in the past 10 years? If so please let us know which system. Yes No Please specify the other system Question Title * 8. Are there any components of the EIS product suite you would like to see enhanced or improved? Service & Support Question Title * 9. On average how often do you contact EIS for product support? Less than once a month Monthly Weekly More than 4 times a month Question Title * 10. What Method(s) do you use to typically contact the Support Services Group? Direct Telephone Call On-Line Desktop Support E-Mail Support Portal Other (please specify) Question Title * 11. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Please Explain Question Title * 12. In general, how satisfied have you been with the responsiveness and outcome from the EIS support services group? Have we been able to address your issue? Very satisfied Usually satisfied Sometimes satisfied Not satisfied Please Explain Question Title * 13. Are there any areas of the Support Services you would like to see improved? Product & Service Quality Question Title * 14. On a scale of 1 to 10 (10 being very satisfied) please rate overall satisfaction with the Software. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Question Title * 15. On a scale of 1 to 10 (10 being very satisfied) please rate overall satisfaction with the Support Services. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Question Title * 16. How likely is it that you would recommend EIS to another agency or government entity? Not Likely Very Likely Not Likely Very Likely Question Title * 17. Do you have any other comments, questions, or concerns you would like to share with us? Question Title * 18. Please provide your email (if you would like us to contact you for any reason). Done