EIS Software Products

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* 1. What agency do you currently work for?

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* 2. What is your Name and Role with the agency?

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* 3. How long have you been a Customer/User of EIS Software?

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* 4. Please indicate which of the core EIS products your agency currently uses:

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* 5. Which Supporting Products/Modules do you currently use?

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* 6. Are there any products listed above that you are NOT currently using, but would have a need for and would be interested in learning more?

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* 7. Have you been an active user on a different system anytime in the past 10 years?  If so please let us know which system.

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* 8. Are there any components of the EIS product suite you would like to see enhanced or improved?

Service & Support

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* 9. On average how often do you contact EIS for product support?

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* 10. What Method(s) do you use to typically contact the Support Services Group?

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* 11. How responsive have we been to your questions or concerns about our products?

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* 12. In general, how satisfied have you been with the responsiveness and outcome from the EIS support services group?  Have we been able to address your issue?

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* 13. Are there any areas of the Support Services you would like to see improved?

Product & Service Quality

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* 14. On a scale of 1 to 10 (10 being very satisfied) please rate overall satisfaction with the Software.

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* 15. On a scale of 1 to 10 (10 being very satisfied) please rate overall satisfaction with the Support Services.

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* 16. How likely is it that you would recommend EIS to another agency or government entity?

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* 17. Do you have any other comments, questions, or concerns you would like to share with us?

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* 18. Please provide your email (if you would like us to contact you for any reason).

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