ETCADA Service Satisfaction Survey

As a recent participant in services offered by ETCADA, we are extremely interested in your feedback on how we were able to serve you. Thank you for taking a brief few moments to help us better our delivery systems in your community.

Question Title

* 1. How satisfied were you with your initial call or contact for service with ETCADA?

Very satisfied

Satisfied

Neutral

Somewhat satisfied

Not at all satisfied

Very satisfied

Satisfied

Neutral

Somewhat satisfied

Not at all satisfied

Question Title

* 2. Think about the purpose of your contact with ETCADA. Which item best describes the service provided to you?


Service:	Service: menu

Other (please specify)

Question Title

* 3. If you know specifically WHERE (school, facility, business, etc.) the service was given and WHO from ETCADA provided this service, please let us know:

Location:

ETCADA Staff Member:

Question Title

* 4. In which COUNTY was the service provided?:


County:	County: menu

Question Title

* 5. If you attended a class or course, how long in hours was a typical session?

Time:

Time

AM/PM

Question Title

* 6. Thank you for helping identify which PROGRAM/SERVICE you participated in. Next, please tell us your satisfaction level with the skills of the PERSON conducting the presentation/session/event.

	Very satisfied	Satisfied	Neutral	Somewhat satisfied	Not at all satisfied
How knowledgeable was he/she?	How knowledgeable was he/she? Very satisfied	How knowledgeable was he/she? Satisfied	How knowledgeable was he/she? Neutral	How knowledgeable was he/she? Somewhat satisfied	How knowledgeable was he/she? Not at all satisfied
Did he/she keep your attention throughout the program?	Did he/she keep your attention throughout the program? Very satisfied	Did he/she keep your attention throughout the program? Satisfied	Did he/she keep your attention throughout the program? Neutral	Did he/she keep your attention throughout the program? Somewhat satisfied	Did he/she keep your attention throughout the program? Not at all satisfied
Did he/she maintain control over the discussion and guide the participants?	Did he/she maintain control over the discussion and guide the participants? Very satisfied	Did he/she maintain control over the discussion and guide the participants? Satisfied	Did he/she maintain control over the discussion and guide the participants? Neutral	Did he/she maintain control over the discussion and guide the participants? Somewhat satisfied	Did he/she maintain control over the discussion and guide the participants? Not at all satisfied
Did the presentation have good "flow?"	Did the presentation have good "flow?" Very satisfied	Did the presentation have good "flow?" Satisfied	Did the presentation have good "flow?" Neutral	Did the presentation have good "flow?" Somewhat satisfied	Did the presentation have good "flow?" Not at all satisfied
Were the objectives of the class, presentation, or event met?	Were the objectives of the class, presentation, or event met? Very satisfied	Were the objectives of the class, presentation, or event met? Satisfied	Were the objectives of the class, presentation, or event met? Neutral	Were the objectives of the class, presentation, or event met? Somewhat satisfied	Were the objectives of the class, presentation, or event met? Not at all satisfied

Question Title

* 7. Thank you! Now, please rate the ENVIRONMENT where the class/presentation was held by indicating your level of satisfaction for the following:

	Very satisfied	Satisfied	Neutral	Somewhat satisfied	Not at all satisfied
The environment was clean, well-lit and comfortable.	The environment was clean, well-lit and comfortable. Very satisfied	The environment was clean, well-lit and comfortable. Satisfied	The environment was clean, well-lit and comfortable. Neutral	The environment was clean, well-lit and comfortable. Somewhat satisfied	The environment was clean, well-lit and comfortable. Not at all satisfied
The audio/visual equipment, materials were easily seen and understood.	The audio/visual equipment, materials were easily seen and understood. Very satisfied	The audio/visual equipment, materials were easily seen and understood. Satisfied	The audio/visual equipment, materials were easily seen and understood. Neutral	The audio/visual equipment, materials were easily seen and understood. Somewhat satisfied	The audio/visual equipment, materials were easily seen and understood. Not at all satisfied
Sign-up and check-in was easy and accurate.	Sign-up and check-in was easy and accurate. Very satisfied	Sign-up and check-in was easy and accurate. Satisfied	Sign-up and check-in was easy and accurate. Neutral	Sign-up and check-in was easy and accurate. Somewhat satisfied	Sign-up and check-in was easy and accurate. Not at all satisfied

Question Title

* 8. Great! Now bearing in mind your total experience with the program, please give us your OVERALL satisfaction with the program or service you received.

	Very satisfied	Satisfied	Neutral	Somewhat satisfied	Not at all satisfied
Overall Satisfaction:	Overall Satisfaction: Very satisfied	Overall Satisfaction: Satisfied	Overall Satisfaction: Neutral	Overall Satisfaction: Somewhat satisfied	Overall Satisfaction: Not at all satisfied

Question Title

* 1. How satisfied were you with your initial call or contact for service with ETCADA?

Question Title

* 2. Think about the purpose of your contact with ETCADA. Which item best describes the service provided to you?

Question Title

* 3. If you know specifically WHERE (school, facility, business, etc.) the service was given and WHO from ETCADA provided this service, please let us know:

Question Title

* 4. In which COUNTY was the service provided?:

Question Title

* 5. If you attended a class or course, how long in hours was a typical session?

Question Title

* 6. Thank you for helping identify which PROGRAM/SERVICE you participated in. Next, please tell us your satisfaction level with the skills of the PERSON conducting the presentation/session/event.

Question Title

* 7. Thank you! Now, please rate the ENVIRONMENT where the class/presentation was held by indicating your level of satisfaction for the following:

Question Title

* 8. Great! Now bearing in mind your total experience with the program, please give us your OVERALL satisfaction with the program or service you received.

Question Title

* 9. Please leave us with any questions, comments or concerns about our service delivery.