Customer Assessment of ECBC Quality and Performance Question Title * 1. Contact Information Name: Company: Address: Address 2: City/Town: State: -- select state -- AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming ZIP: Email Address: Phone Number: Question Title * 2. ECBC Point of Contact Question Title * 3. Period of Performance Question Title * 4. Description of Product or Service Received: Question Title * 5. Can this information be shared with your ECBC POC? Yes No Question Title * 6. Would you like to be contacted? Yes No Question Title * 7. For each element, please rate the following by level of importance to you Not important Neutral Very important No Answer Quality of Work performed Quality of Work performed Not important Quality of Work performed Quality of Work performed Quality of Work performed Neutral Quality of Work performed Quality of Work performed Quality of Work performed Very important Quality of Work performed No Answer Comments Staff/Resource Availability Staff/Resource Availability Not important Staff/Resource Availability Staff/Resource Availability Staff/Resource Availability Neutral Staff/Resource Availability Staff/Resource Availability Staff/Resource Availability Very important Staff/Resource Availability No Answer Comments Communication/Response to Needs Communication/Response to Needs Not important Communication/Response to Needs Communication/Response to Needs Communication/Response to Needs Neutral Communication/Response to Needs Communication/Response to Needs Communication/Response to Needs Very important Communication/Response to Needs No Answer Comments Problem Solving Approach Problem Solving Approach Not important Problem Solving Approach Problem Solving Approach Problem Solving Approach Neutral Problem Solving Approach Problem Solving Approach Problem Solving Approach Very important Problem Solving Approach No Answer Comments Deliverable Timeliness Deliverable Timeliness Not important Deliverable Timeliness Deliverable Timeliness Deliverable Timeliness Neutral Deliverable Timeliness Deliverable Timeliness Deliverable Timeliness Very important Deliverable Timeliness No Answer Comments Product/Service Met Requirements Product/Service Met Requirements Not important Product/Service Met Requirements Product/Service Met Requirements Product/Service Met Requirements Neutral Product/Service Met Requirements Product/Service Met Requirements Product/Service Met Requirements Very important Product/Service Met Requirements No Answer Comments Cost Effectiveness/Value Cost Effectiveness/Value Not important Cost Effectiveness/Value Cost Effectiveness/Value Cost Effectiveness/Value Neutral Cost Effectiveness/Value Cost Effectiveness/Value Cost Effectiveness/Value Very important Cost Effectiveness/Value No Answer Comments Project Management Project Management Not important Project Management Project Management Project Management Neutral Project Management Project Management Project Management Very important Project Management No Answer Comments Overall Performance Overall Performance Not important Overall Performance Overall Performance Overall Performance Neutral Overall Performance Overall Performance Overall Performance Very important Overall Performance No Answer Comments Question Title * 8. For each element, please rate the level of performance. Poor Performance Neutral Good Performance Quality of Work performed Quality of Work performed Poor Performance Quality of Work performed Quality of Work performed Quality of Work performed Neutral Quality of Work performed Quality of Work performed Quality of Work performed Good Performance Comments Staff/Resource Availability Staff/Resource Availability Poor Performance Staff/Resource Availability Staff/Resource Availability Staff/Resource Availability Neutral Staff/Resource Availability Staff/Resource Availability Staff/Resource Availability Good Performance Comments Communication/Response to Needs Communication/Response to Needs Poor Performance Communication/Response to Needs Communication/Response to Needs Communication/Response to Needs Neutral Communication/Response to Needs Communication/Response to Needs Communication/Response to Needs Good Performance Comments Problem Solving Approach Problem Solving Approach Poor Performance Problem Solving Approach Problem Solving Approach Problem Solving Approach Neutral Problem Solving Approach Problem Solving Approach Problem Solving Approach Good Performance Comments Deliverable Timeliness Deliverable Timeliness Poor Performance Deliverable Timeliness Deliverable Timeliness Deliverable Timeliness Neutral Deliverable Timeliness Deliverable Timeliness Deliverable Timeliness Good Performance Comments Product/Service Met Requirements Product/Service Met Requirements Poor Performance Product/Service Met Requirements Product/Service Met Requirements Product/Service Met Requirements Neutral Product/Service Met Requirements Product/Service Met Requirements Product/Service Met Requirements Good Performance Comments Cost Effectiveness/Value Cost Effectiveness/Value Poor Performance Cost Effectiveness/Value Cost Effectiveness/Value Cost Effectiveness/Value Neutral Cost Effectiveness/Value Cost Effectiveness/Value Cost Effectiveness/Value Good Performance Comments Project Management Project Management Poor Performance Project Management Project Management Project Management Neutral Project Management Project Management Project Management Good Performance Comments Overall Performance Overall Performance Poor Performance Overall Performance Overall Performance Overall Performance Neutral Overall Performance Overall Performance Overall Performance Good Performance Comments Question Title * 9. What interactions were particularly noteworthy (positive or negative)? Question Title * 10. Is there any attribute of performance that could have been improved? Done