Customer Assessment of ECBC Quality and Performance

 
1. Contact Information
2. ECBC Point of Contact
3. Period of Performance
4. Description of Product or Service Received:
5. Can this information be shared with your ECBC POC?
6. Would you like to be contacted?
7. For each element, please rate the following by level of importance to you
Not importantNeutralVery importantNo Answer
Quality of Work performed
Staff/Resource Availability
Communication/Response to Needs
Problem Solving Approach
Deliverable Timeliness
Product/Service Met Requirements
Cost Effectiveness/Value
Project Management
Overall Performance
8. For each element, please rate the level of performance.
Poor PerformanceNeutralGood Performance
Quality of Work performed
Staff/Resource Availability
Communication/Response to Needs
Problem Solving Approach
Deliverable Timeliness
Product/Service Met Requirements
Cost Effectiveness/Value
Project Management
Overall Performance
9. What interactions were particularly noteworthy (positive or negative)?
10. Is there any attribute of performance that could have been improved?
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