Donnelly River Guest Satisfaction

1. Introduction

Dear Guest

We hope every visit to Donnelly River Holiday Village is a positive experience for our guests.

Please take a few moments to complete our Guest Satisfaction Survey. Your feedback on the quality of your experience is important to us. Your responses will help us to address any issues that you may have, as well as help us to improve Donnelly River Holiday Village to meet your needs.

Your responses will be kept confidential and will not be used for any purpose other than improving Donnelly River Holiday Village.

This survey will take approximately 10 minutes to complete.

By completing the survey you will be entered into the quarterly draw to win 3 nights free accommodation in the off-peak season.
1. Which cottage did you stay in?
2. How many times have you stayed at Donnelly River Holiday Village?
3. How did you find out about or choose to stay at Donnelly River Holiday Village?
4. How satisfied were you with the standard of accommodation?
Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied
Bed comfort
Bedding quality
Bed sizes
Hot water
Quality of the drinking water
Kitchen Equipment/Utensils
Access to firewood
5. How satisfied were you with the activity areas?
Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied
Basketball Court
Flying Fox
Tennis Courts
Volleyball Court
6. How satisfied were you with the quality of service from the staff?
Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied
Available (There when you needed them)
Knowledgeable/Helpful (Able to answer your queries)
7. How satisfied were you with the administration process?
Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied
Booking Accommodation
Checking In
Checking Out
8. How satisfied were you with the amenities?
Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied
General Store
9. What other services/amenities would make your stay more enjoyable?
10. What attracts you to Donnelly River Holiday Village?
(Select all that apply)
11. How long do you prefer to stay and how?
(Select all that apply)
On your ownWith a spouse/partnerWith familyWith other families/friendsWith an interest group
Weekend: Friday – Sunday
Weekend: Saturday – Sunday
Weekend: Saturday - Monday
Week: Monday – Friday
Week (7 days)
12. Is Donnelly River Holiday Village good value for money?
13. Would you recommend Donnelly River Holiday Village to your family/friends?
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