Web and digital services survey

1. How long have you been a customer of Home or Stonham?

How long have you been a customer of Home or Stonham? Less than a month

1-6 months

6 months to a year

1-2 years

3-5 years

5 years or more

2. Which of the following Home or Stonham services are important to you?

Which of the following Home or Stonham services are important to you? Planned Maintenance Services

Customer Involvement

Neighborhood Management

Local/Community Activites

Repairs

Housing Sales

Care & Support

Advice (Finance, employement etc..)

Other (please specify)

3. How long have you been using computers?

How long have you been using computers? Never

Less than a month

1-6 months

6 months to a year

1-2 years

3-5 years

5 years or more

4. Where is the computer based that you use most frequently?

Where is the computer based that you use most frequently? Home

Work

School

Library

Internet cafe

Community centre

Other (please specify)

5. How long have you been using email?

How long have you been using email? Never

Less than a year

1-2 Years

2-3 Years

3-4 Years

4-5 Years

5 Years +

6. How long have you been using the internet?

How long have you been using the internet? Never

Less than a year

1-2 Years

2-3 Years

3-4 Years

4-5 Years

5 Years +

7. How often do you use the Internet?

How often do you use the Internet? Never

Less than once a month

Once a month

Several times a month

Once a week

Several times a week

Everyday

Several times a day or most of the day

8. On average, how long do you spend on the web in a given session?

On average, how long do you spend on the web in a given session? 5 minutes or less

5-15 minutes

15-30 minutes

30 minutes to 1 hour

1-3 hours

3-6 hours

6 hours or more

9. What type of sites do you visit when using the Internet?
Please check all that apply.

	Daily	Weekly	Monthly	Yearly	Never
Research e.g holiday research	*What type of sites do you visit when using the Internet? Please check all that apply. Research e.g holiday research Daily	Research e.g holiday research Weekly	Research e.g holiday research Monthly	Research e.g holiday research Yearly	Research e.g holiday research Never
Educational e.g for a course you are taking	Educational e.g for a course you are taking Daily	Educational e.g for a course you are taking Weekly	Educational e.g for a course you are taking Monthly	Educational e.g for a course you are taking Yearly	Educational e.g for a course you are taking Never
Social Networking e.g FaceBook	Social Networking e.g FaceBook Daily	Social Networking e.g FaceBook Weekly	Social Networking e.g FaceBook Monthly	Social Networking e.g FaceBook Yearly	Social Networking e.g FaceBook Never
Shopping e.g Tesco, Asda, Amazon	Shopping e.g Tesco, Asda, Amazon Daily	Shopping e.g Tesco, Asda, Amazon Weekly	Shopping e.g Tesco, Asda, Amazon Monthly	Shopping e.g Tesco, Asda, Amazon Yearly	Shopping e.g Tesco, Asda, Amazon Never
Banking/Paying Bills	Banking/Paying Bills Daily	Banking/Paying Bills Weekly	Banking/Paying Bills Monthly	Banking/Paying Bills Yearly	Banking/Paying Bills Never

Other (please specify)

10. Please rank the following website attributes in order of importance to you.
1 is most important, 13 is least important.

	1	2	3	4	5	6	7	8	9	10	11	12	13
Content	*Please rank the following website attributes in order of importance to you. 1 is most important, 13 is least important. Content 1	Content 2	Content 3	Content 4	Content 5	Content 6	Content 7	Content 8	Content 9	Content 10	Content 11	Content 12	Content 13
Pleasant to the eye	Pleasant to the eye 1	Pleasant to the eye 2	Pleasant to the eye 3	Pleasant to the eye 4	Pleasant to the eye 5	Pleasant to the eye 6	Pleasant to the eye 7	Pleasant to the eye 8	Pleasant to the eye 9	Pleasant to the eye 10	Pleasant to the eye 11	Pleasant to the eye 12	Pleasant to the eye 13
Searchable	Searchable 1	Searchable 2	Searchable 3	Searchable 4	Searchable 5	Searchable 6	Searchable 7	Searchable 8	Searchable 9	Searchable 10	Searchable 11	Searchable 12	Searchable 13
Contacts	Contacts 1	Contacts 2	Contacts 3	Contacts 4	Contacts 5	Contacts 6	Contacts 7	Contacts 8	Contacts 9	Contacts 10	Contacts 11	Contacts 12	Contacts 13
Quick	Quick 1	Quick 2	Quick 3	Quick 4	Quick 5	Quick 6	Quick 7	Quick 8	Quick 9	Quick 10	Quick 11	Quick 12	Quick 13
Useful	Useful 1	Useful 2	Useful 3	Useful 4	Useful 5	Useful 6	Useful 7	Useful 8	Useful 9	Useful 10	Useful 11	Useful 12	Useful 13
Chat Groups	Chat Groups 1	Chat Groups 2	Chat Groups 3	Chat Groups 4	Chat Groups 5	Chat Groups 6	Chat Groups 7	Chat Groups 8	Chat Groups 9	Chat Groups 10	Chat Groups 11	Chat Groups 12	Chat Groups 13
Easy to Navigate	Easy to Navigate 1	Easy to Navigate 2	Easy to Navigate 3	Easy to Navigate 4	Easy to Navigate 5	Easy to Navigate 6	Easy to Navigate 7	Easy to Navigate 8	Easy to Navigate 9	Easy to Navigate 10	Easy to Navigate 11	Easy to Navigate 12	Easy to Navigate 13
Links	Links 1	Links 2	Links 3	Links 4	Links 5	Links 6	Links 7	Links 8	Links 9	Links 10	Links 11	Links 12	Links 13
Colourful	Colourful 1	Colourful 2	Colourful 3	Colourful 4	Colourful 5	Colourful 6	Colourful 7	Colourful 8	Colourful 9	Colourful 10	Colourful 11	Colourful 12	Colourful 13
Attention Grabbing	Attention Grabbing 1	Attention Grabbing 2	Attention Grabbing 3	Attention Grabbing 4	Attention Grabbing 5	Attention Grabbing 6	Attention Grabbing 7	Attention Grabbing 8	Attention Grabbing 9	Attention Grabbing 10	Attention Grabbing 11	Attention Grabbing 12	Attention Grabbing 13
Modern	Modern 1	Modern 2	Modern 3	Modern 4	Modern 5	Modern 6	Modern 7	Modern 8	Modern 9	Modern 10	Modern 11	Modern 12	Modern 13
Local Content	Local Content 1	Local Content 2	Local Content 3	Local Content 4	Local Content 5	Local Content 6	Local Content 7	Local Content 8	Local Content 9	Local Content 10	Local Content 11	Local Content 12	Local Content 13

11. How often do you visit the Home website?

How often do you visit the Home website? Daily

Weekly

Monthly

Yearly

I did not know Home had a website

12. Please rank the following website features in order of importance to you.
1 is most important, 11 is least important.

	1	2	3	4	5	6	7	8	9	10	11
Pay your rent online	*Please rank the following website features in order of importance to you. 1 is most important, 11 is least important. Pay your rent online 1	Pay your rent online 2	Pay your rent online 3	Pay your rent online 4	Pay your rent online 5	Pay your rent online 6	Pay your rent online 7	Pay your rent online 8	Pay your rent online 9	Pay your rent online 10	Pay your rent online 11
Report and track a repair	Report and track a repair 1	Report and track a repair 2	Report and track a repair 3	Report and track a repair 4	Report and track a repair 5	Report and track a repair 6	Report and track a repair 7	Report and track a repair 8	Report and track a repair 9	Report and track a repair 10	Report and track a repair 11
Chat rooms, chat to "an expert"	Chat rooms, chat to "an expert" 1	Chat rooms, chat to "an expert" 2	Chat rooms, chat to "an expert" 3	Chat rooms, chat to "an expert" 4	Chat rooms, chat to "an expert" 5	Chat rooms, chat to "an expert" 6	Chat rooms, chat to "an expert" 7	Chat rooms, chat to "an expert" 8	Chat rooms, chat to "an expert" 9	Chat rooms, chat to "an expert" 10	Chat rooms, chat to "an expert" 11
Online rent statements	Online rent statements 1	Online rent statements 2	Online rent statements 3	Online rent statements 4	Online rent statements 5	Online rent statements 6	Online rent statements 7	Online rent statements 8	Online rent statements 9	Online rent statements 10	Online rent statements 11
Report anti-social behaviour	Report anti-social behaviour 1	Report anti-social behaviour 2	Report anti-social behaviour 3	Report anti-social behaviour 4	Report anti-social behaviour 5	Report anti-social behaviour 6	Report anti-social behaviour 7	Report anti-social behaviour 8	Report anti-social behaviour 9	Report anti-social behaviour 10	Report anti-social behaviour 11
Contact us form	Contact us form 1	Contact us form 2	Contact us form 3	Contact us form 4	Contact us form 5	Contact us form 6	Contact us form 7	Contact us form 8	Contact us form 9	Contact us form 10	Contact us form 11
Create a personal e-mail address	Create a personal e-mail address 1	Create a personal e-mail address 2	Create a personal e-mail address 3	Create a personal e-mail address 4	Create a personal e-mail address 5	Create a personal e-mail address 6	Create a personal e-mail address 7	Create a personal e-mail address 8	Create a personal e-mail address 9	Create a personal e-mail address 10	Create a personal e-mail address 11
Update your details/information	Update your details/information 1	Update your details/information 2	Update your details/information 3	Update your details/information 4	Update your details/information 5	Update your details/information 6	Update your details/information 7	Update your details/information 8	Update your details/information 9	Update your details/information 10	Update your details/information 11
Compliment & complain	Compliment & complain 1	Compliment & complain 2	Compliment & complain 3	Compliment & complain 4	Compliment & complain 5	Compliment & complain 6	Compliment & complain 7	Compliment & complain 8	Compliment & complain 9	Compliment & complain 10	Compliment & complain 11
Request information	Request information 1	Request information 2	Request information 3	Request information 4	Request information 5	Request information 6	Request information 7	Request information 8	Request information 9	Request information 10	Request information 11
Book an appointment	Book an appointment 1	Book an appointment 2	Book an appointment 3	Book an appointment 4	Book an appointment 5	Book an appointment 6	Book an appointment 7	Book an appointment 8	Book an appointment 9	Book an appointment 10	Book an appointment 11

13. Do you own a mobile phone?

Do you own a mobile phone? Yes

If yes - what make/model is your mobile phone?

14. How do you pay for your mobile phone?

How do you pay for your mobile phone? Pay as you go

Monthly contract

15. What do you use your mobile phone most for?

What do you use your mobile phone most for? Calling

Texting

Internet

Games

Other (please specify)

16. Can you access Digital TV services?

Can you access Digital TV services? Yes

17. How do you access Digital TV?

How do you access Digital TV? Virgin Media

Sky

Xbox

Wii

Freeview

Other (please specify)

18. How often do you use the following Digital TV services (i.e press the red button).
Please check all that apply.

	Less than once a month	Once a month	Several times a month	Several times a week	Everyday	Several times a day or most of the day	Never
Look for Jobs	*How often do you use the following Digital TV services (i.e press the red button). Please check all that apply. Look for Jobs Less than once a month	Look for Jobs Once a month	Look for Jobs Several times a month	Look for Jobs Several times a week	Look for Jobs Everyday	Look for Jobs Several times a day or most of the day	Look for Jobs Never
Look for Local Information	Look for Local Information Less than once a month	Look for Local Information Once a month	Look for Local Information Several times a month	Look for Local Information Several times a week	Look for Local Information Everyday	Look for Local Information Several times a day or most of the day	Look for Local Information Never
Vote, eg, X Factor, Dancing on Ice	Vote, eg, X Factor, Dancing on Ice Less than once a month	Vote, eg, X Factor, Dancing on Ice Once a month	Vote, eg, X Factor, Dancing on Ice Several times a month	Vote, eg, X Factor, Dancing on Ice Several times a week	Vote, eg, X Factor, Dancing on Ice Everyday	Vote, eg, X Factor, Dancing on Ice Several times a day or most of the day	Vote, eg, X Factor, Dancing on Ice Never
Watch Programmes, eg, Catch up TV	Watch Programmes, eg, Catch up TV Less than once a month	Watch Programmes, eg, Catch up TV Once a month	Watch Programmes, eg, Catch up TV Several times a month	Watch Programmes, eg, Catch up TV Several times a week	Watch Programmes, eg, Catch up TV Everyday	Watch Programmes, eg, Catch up TV Several times a day or most of the day	Watch Programmes, eg, Catch up TV Never

19. Any other comments?

Any other comments?

20. Enter your address

Enter your address Name:
Address 1:
Address 2:
City/Town:
Postal Code:

Web and digital services survey

1. How long have you been a customer of Home or Stonham?

2. Which of the following Home or Stonham services are important to you?

3. How long have you been using computers?

4. Where is the computer based that you use most frequently?

5. How long have you been using email?

6. How long have you been using the internet?

7. How often do you use the Internet?

8. On average, how long do you spend on the web in a given session?

9. What type of sites do you visit when using the Internet?Please check all that apply.

10. Please rank the following website attributes in order of importance to you. 1 is most important, 13 is least important.

11. How often do you visit the Home website?

12. Please rank the following website features in order of importance to you.1 is most important, 11 is least important.

13. Do you own a mobile phone?

14. How do you pay for your mobile phone?

15. What do you use your mobile phone most for?

16. Can you access Digital TV services?

17. How do you access Digital TV?

18. How often do you use the following Digital TV services (i.e press the red button).Please check all that apply.

19. Any other comments?

20. Enter your address

9. What type of sites do you visit when using the Internet?
Please check all that apply.

10. Please rank the following website attributes in order of importance to you.
1 is most important, 13 is least important.

12. Please rank the following website features in order of importance to you.
1 is most important, 11 is least important.

18. How often do you use the following Digital TV services (i.e press the red button).
Please check all that apply.