Client Feedback Survey

At Debt Action NI we are always looking for ways to improve the quality of our service. Therefore, we would be grateful if you would take the time to answer the following questions about your experience of this service.

This will be a series of multiple choice questions and, at the end, you will be able to add further comments.

Thank you for taking part.

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* 1. Which service did you use?

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* 2. Who was your Debt Action NI adviser?

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* 3. How did you hear about Debt Action NI?

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* 4. How would you describe the location and accessibility of the Debt Action NI service?

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* 5. How happy were you about how long you had to wait to see an adviser?

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* 6. How would you rate the quality of the advice and service at Debt Action NI?

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* 7. How did the use of the Debt Action NI service affect your situation?

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* 8. After seeking advice do you feel more in control of your financial situation?

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* 9. How do you feel now about your financial situation on a scale of 1 - 10, only tick one option.
(1 = feeling suicidal and 10 = feeling very happy)

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* 10. On a scale of 1 - 10 how worried do you feel about your debt?
(1 = not worried at all and 10 = extremely worried)

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* 11. How important would you say it is to have a service like Debt Action NI in the community?

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* 12. What is your overall experience of the service you received?

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* 13. Would you recommend the Debt Action NI service to others who were in difficulty with debt?

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* 14. We would appreciate any further comments you would like to make on the service that you received including any suggestions on how the service can be improved in the future

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