WVECTCR Customer Satisfaction Survey
Exit this survey
1. WVECTCR Customer Satisfaction Survey
We appreciate the opportunity to provide services to you and your family. We are commited to making sure our customers are satisfied with our services.
Using a scale with 1 being the lowest and 5 being the highest, rate the following program(s)/services that you have used in the past year:
1
. Apprenticeship for Child Development Specialist (ACDS)
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
Apprenticeship for Child Development Specialist (ACDS) Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with ACDS?
2
. Behavior Consultations
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
Behavior Consultations Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with Behavior Consultations?
3
. Nurse Health Consultations
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
Nurse Health Consultations Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with Nurse Health Consultations?
4
. Statewide Training Events (Celebrating Connections and Camp Gizmo)
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
Statewide Training Events (Celebrating Connections and Camp Gizmo) Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with Statewide Training Events?
5
. Teacher Education and Compensation Helps (T.E.A.C.H.)
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
Teacher Education and Compensation Helps (T.E.A.C.H.) Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with T.E.A.C.H.?
6
. West Virginia Early Intervention Coordinating Council (ICC)
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
West Virginia Early Intervention Coordinating Council (ICC) Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with ICC?
7
. West Virginia State Training and Registry System (WV STARS)
1 Not Satisfied
2
3
4
5 Extremely Satisfied
N/A
Explained services clearly
*
West Virginia State Training and Registry System (WV STARS) Explained services clearly 1 Not Satisfied
Explained services clearly 2
Explained services clearly 3
Explained services clearly 4
Explained services clearly 5 Extremely Satisfied
Explained services clearly N/A
Communicated professionally, promptly and effectively
Communicated professionally, promptly and effectively 1 Not Satisfied
Communicated professionally, promptly and effectively 2
Communicated professionally, promptly and effectively 3
Communicated professionally, promptly and effectively 4
Communicated professionally, promptly and effectively 5 Extremely Satisfied
Communicated professionally, promptly and effectively N/A
Displayed knowledge of the program
Displayed knowledge of the program 1 Not Satisfied
Displayed knowledge of the program 2
Displayed knowledge of the program 3
Displayed knowledge of the program 4
Displayed knowledge of the program 5 Extremely Satisfied
Displayed knowledge of the program N/A
Provided resources appropriately
Provided resources appropriately 1 Not Satisfied
Provided resources appropriately 2
Provided resources appropriately 3
Provided resources appropriately 4
Provided resources appropriately 5 Extremely Satisfied
Provided resources appropriately N/A
Answered your questions and concerns
Answered your questions and concerns 1 Not Satisfied
Answered your questions and concerns 2
Answered your questions and concerns 3
Answered your questions and concerns 4
Answered your questions and concerns 5 Extremely Satisfied
Answered your questions and concerns N/A
What is one thing that would improve your experience with WV STARS?
8
. Other Comments
Other Comments
Powered by
SurveyMonkey
Create your own
free online survey
now!
Javascript is required for this site to function, please enable.