Customer Feedback Survey

*
1. Please provide the following information about yourself before completing the remaining questions

Please provide the following information about yourself before completing the remaining questions Your Full Name:
Email Address:

2. If you are an existing client, how well did we perform on your last legal transaction with us?

If you are an existing client, how well did we perform on your last legal transaction with us? Excellent

Good

Satisfactory

Less than satisfactory

Poor

3. What was the name of your solicitor?

What was the name of your solicitor?

4. Please rate how your solicitor (and his or her team members) performed in the following situations:

	Excellent	Good	Satisfactory	Poor
Returning your telephone calls promptly	*Please rate how your solicitor (and his or her team members) performed in the following situations: Returning your telephone calls promptly Excellent	Returning your telephone calls promptly Good	Returning your telephone calls promptly Satisfactory	Returning your telephone calls promptly Poor
Replying to your emails promptly	Replying to your emails promptly Excellent	Replying to your emails promptly Good	Replying to your emails promptly Satisfactory	Replying to your emails promptly Poor
Replying to your correspondence promptly	Replying to your correspondence promptly Excellent	Replying to your correspondence promptly Good	Replying to your correspondence promptly Satisfactory	Replying to your correspondence promptly Poor

5. Were you offered hospitality e.g.tea/coffee/refreshments when you attended any meetings at our offices?

Were you offered hospitality e.g.tea/coffee/refreshments when you attended any meetings at our offices? Yes

Did not attend any meetings

6. If you are a new client or thinking of instructing our firm, how much value do you place on the following criteria?

	Extremely Important	Important	Not worried that much	Deal breaker	N/A
Low cost	*If you are a new client or thinking of instructing our firm, how much value do you place on the following criteria? Low cost Extremely Important	Low cost Important	Low cost Not worried that much	Low cost Deal breaker	Low cost N/A
Online access to your transaction	Online access to your transaction Extremely Important	Online access to your transaction Important	Online access to your transaction Not worried that much	Online access to your transaction Deal breaker	Online access to your transaction N/A
Personal hands on approach	Personal hands on approach Extremely Important	Personal hands on approach Important	Personal hands on approach Not worried that much	Personal hands on approach Deal breaker	Personal hands on approach N/A
Service delivery speed	Service delivery speed Extremely Important	Service delivery speed Important	Service delivery speed Not worried that much	Service delivery speed Deal breaker	Service delivery speed N/A
Value for money	Value for money Extremely Important	Value for money Important	Value for money Not worried that much	Value for money Deal breaker	Value for money N/A

7. In the future, how likely are you to recommend our legal services to your friends, family, neighbours or business contacts?

	In the next 6 months	In the next 12 months	Next Year	In the next 3 years
Definitely	*In the future, how likely are you to recommend our legal services to your friends, family, neighbours or business contacts? Definitely In the next 6 months	Definitely In the next 12 months	Definitely Next Year	Definitely In the next 3 years
Maybe	Maybe In the next 6 months	Maybe In the next 12 months	Maybe Next Year	Maybe In the next 3 years
Not sure	Not sure In the next 6 months	Not sure In the next 12 months	Not sure Next Year	Not sure In the next 3 years
Very unlikely	Very unlikely In the next 6 months	Very unlikely In the next 12 months	Very unlikely Next Year	Very unlikely In the next 3 years

8. Are there any improvements we could make to our service delivery and/or range of legal services on offer?

Your comments and feedback would be very much appreciated and will help us to improve our services year on year.

Are there any improvements we could make to our service delivery and/or range of legal services on offer? Your comments and feedback would be very much appreciated and will help us to improve our services year on year.