GAVS Customer Satisfaction Survey Oct 11- Mar 12

	Exceeds expectations	Meets expectations	Partially meets expectations	Does not meet expectations	N/A
Understanding your organisation's/business requirements	Understanding your organisation's/business requirements Exceeds expectations	Understanding your organisation's/business requirements Meets expectations	Understanding your organisation's/business requirements Partially meets expectations	Understanding your organisation's/business requirements Does not meet expectations	Understanding your organisation's/business requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Exceeds expectations	Communicating clearly and effectively Meets expectations	Communicating clearly and effectively Partially meets expectations	Communicating clearly and effectively Does not meet expectations	Communicating clearly and effectively N/A
Meeting timescales	Meeting timescales Exceeds expectations	Meeting timescales Meets expectations	Meeting timescales Partially meets expectations	Meeting timescales Does not meet expectations	Meeting timescales N/A
Responding promptly	Responding promptly Exceeds expectations	Responding promptly Meets expectations	Responding promptly Partially meets expectations	Responding promptly Does not meet expectations	Responding promptly N/A
GAVS general capacity building support	GAVS general capacity building support Exceeds expectations	GAVS general capacity building support Meets expectations	GAVS general capacity building support Partially meets expectations	GAVS general capacity building support Does not meet expectations	GAVS general capacity building support N/A
GAVS training	GAVS training Exceeds expectations	GAVS training Meets expectations	GAVS training Partially meets expectations	GAVS training Does not meet expectations	GAVS training N/A
GAVS website	GAVS website Exceeds expectations	GAVS website Meets expectations	GAVS website Partially meets expectations	GAVS website Does not meet expectations	GAVS website N/A
GAVS website site toolkits and resource library	GAVS website site toolkits and resource library Exceeds expectations	GAVS website site toolkits and resource library Meets expectations	GAVS website site toolkits and resource library Partially meets expectations	GAVS website site toolkits and resource library Does not meet expectations	GAVS website site toolkits and resource library N/A
Supporting the third sector Black and Minority Ethnic Forum	Supporting the third sector Black and Minority Ethnic Forum Exceeds expectations	Supporting the third sector Black and Minority Ethnic Forum Meets expectations	Supporting the third sector Black and Minority Ethnic Forum Partially meets expectations	Supporting the third sector Black and Minority Ethnic Forum Does not meet expectations	Supporting the third sector Black and Minority Ethnic Forum N/A
Supporting the third sector Children and Young People's Forum	Supporting the third sector Children and Young People's Forum Exceeds expectations	Supporting the third sector Children and Young People's Forum Meets expectations	Supporting the third sector Children and Young People's Forum Partially meets expectations	Supporting the third sector Children and Young People's Forum Does not meet expectations	Supporting the third sector Children and Young People's Forum N/A
Supporting the third sector Health and Well Being Forum	Supporting the third sector Health and Well Being Forum Exceeds expectations	Supporting the third sector Health and Well Being Forum Meets expectations	Supporting the third sector Health and Well Being Forum Partially meets expectations	Supporting the third sector Health and Well Being Forum Does not meet expectations	Supporting the third sector Health and Well Being Forum N/A
Supporting the third sector Voluntary Sector Leaders' Forum	Supporting the third sector Voluntary Sector Leaders' Forum Exceeds expectations	Supporting the third sector Voluntary Sector Leaders' Forum Meets expectations	Supporting the third sector Voluntary Sector Leaders' Forum Partially meets expectations	Supporting the third sector Voluntary Sector Leaders' Forum Does not meet expectations	Supporting the third sector Voluntary Sector Leaders' Forum N/A
Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS)	Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Exceeds expectations	Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Meets expectations	Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Partially meets expectations	Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Does not meet expectations	Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) N/A

Exceeds expectations

Meets expectations

Partially meets expectations

Does not meet expectations

N/A

Understanding your organisation's/business requirements

Understanding your organisation's/business requirements Exceeds expectations

Understanding your organisation's/business requirements Meets expectations

Understanding your organisation's/business requirements Partially meets expectations

Understanding your organisation's/business requirements Does not meet expectations

Understanding your organisation's/business requirements N/A

Communicating clearly and effectively

Communicating clearly and effectively Exceeds expectations

Communicating clearly and effectively Meets expectations

Communicating clearly and effectively Partially meets expectations

Communicating clearly and effectively Does not meet expectations

Communicating clearly and effectively N/A

Meeting timescales

Meeting timescales Exceeds expectations

Meeting timescales Meets expectations

Meeting timescales Partially meets expectations

Meeting timescales Does not meet expectations

Meeting timescales N/A

Responding promptly

Responding promptly Exceeds expectations

Responding promptly Meets expectations

Responding promptly Partially meets expectations

Responding promptly Does not meet expectations

Responding promptly N/A

GAVS general capacity building support

GAVS general capacity building support Exceeds expectations

GAVS general capacity building support Meets expectations

GAVS general capacity building support Partially meets expectations

GAVS general capacity building support Does not meet expectations

GAVS general capacity building support N/A

GAVS training

GAVS training Exceeds expectations

GAVS training Meets expectations

GAVS training Partially meets expectations

GAVS training Does not meet expectations

GAVS training N/A

GAVS website

GAVS website Exceeds expectations

GAVS website Meets expectations

GAVS website Partially meets expectations

GAVS website Does not meet expectations

GAVS website N/A

GAVS website site toolkits and resource library

GAVS website site toolkits and resource library Exceeds expectations

GAVS website site toolkits and resource library Meets expectations

GAVS website site toolkits and resource library Partially meets expectations

GAVS website site toolkits and resource library Does not meet expectations

GAVS website site toolkits and resource library N/A

Supporting the third sector Black and Minority Ethnic Forum

Supporting the third sector Black and Minority Ethnic Forum Exceeds expectations

Supporting the third sector Black and Minority Ethnic Forum Meets expectations

Supporting the third sector Black and Minority Ethnic Forum Partially meets expectations

Supporting the third sector Black and Minority Ethnic Forum Does not meet expectations

Supporting the third sector Black and Minority Ethnic Forum N/A

Supporting the third sector Children and Young People's Forum

Supporting the third sector Children and Young People's Forum Exceeds expectations

Supporting the third sector Children and Young People's Forum Meets expectations

Supporting the third sector Children and Young People's Forum Partially meets expectations

Supporting the third sector Children and Young People's Forum Does not meet expectations

Supporting the third sector Children and Young People's Forum N/A

Supporting the third sector Health and Well Being Forum

Supporting the third sector Health and Well Being Forum Exceeds expectations

Supporting the third sector Health and Well Being Forum Meets expectations

Supporting the third sector Health and Well Being Forum Partially meets expectations

Supporting the third sector Health and Well Being Forum Does not meet expectations

Supporting the third sector Health and Well Being Forum N/A

Supporting the third sector Voluntary Sector Leaders' Forum

Supporting the third sector Voluntary Sector Leaders' Forum Exceeds expectations

Supporting the third sector Voluntary Sector Leaders' Forum Meets expectations

Supporting the third sector Voluntary Sector Leaders' Forum Partially meets expectations

Supporting the third sector Voluntary Sector Leaders' Forum Does not meet expectations

Supporting the third sector Voluntary Sector Leaders' Forum N/A

Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS)

Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Exceeds expectations

Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Meets expectations

Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Partially meets expectations

Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) Does not meet expectations

Supporting representation of the third sector to our statutory partners (eg the Council, Police, NHS) N/A

Question Title

2. Have you changed anything in your organisation as a result of support from GAVS?

Yes

If yes, please describe what you have changed

Question Title

3. Overall, how do you rate the quality of the services we provide?

Excellent

Good

Adequate

Poor

Other (please specify)

Question Title

4. What level of confidence do you have in GAVS to deliver the services that you require?

Complete

A lot

Some

Little

None

Question Title

5. Overall, is our performance ...

Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

Question Title

6. Based on our performance, how likely is it that you will use us in the future?

Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

Question Title

7. If you have any suggestions on how GAVS could improve the services we provide to you, please enter them in the box below.

Question Title

8. In which role(s) are you completing this questionnaire

a trustee

a volunteer working for a third sector organisation

a paid member of staff working for a third sector organisation

a council officer

a council member

a worker in another statutory agency

Other (please specify)

GAVS Customer Satisfaction Survey Oct 11- Mar 12

How is GAVS Doing?

Question Title

1. Please rate the following aspects of our work.

Question Title

2. Have you changed anything in your organisation as a result of support from GAVS?

Question Title

3. Overall, how do you rate the quality of the services we provide?

Question Title

4. What level of confidence do you have in GAVS to deliver the services that you require?

Question Title

5. Overall, is our performance ...

Question Title

6. Based on our performance, how likely is it that you will use us in the future?

Question Title

7. If you have any suggestions on how GAVS could improve the services we provide to you, please enter them in the box below.

Question Title

8. In which role(s) are you completing this questionnaire