Customer Satisfaction Survey
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1. Default Section

1. How are we doing? Please rate the services we provide for you.

	Excellent	Good	Adequate	Poor	Unacceptable
Technical Support	*How are we doing? Please rate the services we provide for you. Technical Support Excellent	Technical Support Good	Technical Support Adequate	Technical Support Poor	Technical Support Unacceptable
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Adequate	Customer Service Poor	Customer Service Unacceptable
Software Updates	Software Updates Excellent	Software Updates Good	Software Updates Adequate	Software Updates Poor	Software Updates Unacceptable
Training	Training Excellent	Training Good	Training Adequate	Training Poor	Training Unacceptable

2. How are we doing? Please rate the products we provide for you.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Flood Maps	*How are we doing? Please rate the products we provide for you. Flood Maps Excellent	Flood Maps Good	Flood Maps Adequate	Flood Maps Poor	Flood Maps Unacceptable	Flood Maps N/A
Location Maps	Location Maps Excellent	Location Maps Good	Location Maps Adequate	Location Maps Poor	Location Maps Unacceptable	Location Maps N/A
1004MC Service	1004MC Service Excellent	1004MC Service Good	1004MC Service Adequate	1004MC Service Poor	1004MC Service Unacceptable	1004MC Service N/A
Property Data Import	Property Data Import Excellent	Property Data Import Good	Property Data Import Adequate	Property Data Import Poor	Property Data Import Unacceptable	Property Data Import N/A
Network Connections (AI,Lighthouse,Rels)	Network Connections (AI,Lighthouse,Rels) Excellent	Network Connections (AI,Lighthouse,Rels) Good	Network Connections (AI,Lighthouse,Rels) Adequate	Network Connections (AI,Lighthouse,Rels) Poor	Network Connections (AI,Lighthouse,Rels) Unacceptable	Network Connections (AI,Lighthouse,Rels) N/A

3. How do you rate these ClickFORMS features compared to other software you use?

	Best	Better	Same	Poorer	Worst
Ease of Use	*How do you rate these ClickFORMS features compared to other software you use? Ease of Use Best	Ease of Use Better	Ease of Use Same	Ease of Use Poorer	Ease of Use Worst
Ease of Learning	Ease of Learning Best	Ease of Learning Better	Ease of Learning Same	Ease of Learning Poorer	Ease of Learning Worst
Value	Value Best	Value Better	Value Same	Value Poorer	Value Worst
Innovation	Innovation Best	Innovation Better	Innovation Same	Innovation Poorer	Innovation Worst
Stability (no crashes)	Stability (no crashes) Best	Stability (no crashes) Better	Stability (no crashes) Same	Stability (no crashes) Poorer	Stability (no crashes) Worst
Sending Reports	Sending Reports Best	Sending Reports Better	Sending Reports Same	Sending Reports Poorer	Sending Reports Worst
Word Processor	Word Processor Best	Word Processor Better	Word Processor Same	Word Processor Poorer	Word Processor Worst
RELS Integration	RELS Integration Best	RELS Integration Better	RELS Integration Same	RELS Integration Poorer	RELS Integration Worst
AMC Integration	AMC Integration Best	AMC Integration Better	AMC Integration Same	AMC Integration Poorer	AMC Integration Worst

*
4. What features would you like us to add to ClickFORMS?

What features would you like us to add to ClickFORMS?

5. Many of you have been our customers for many years. Overall, how do you rate our current services and products?

Many of you have been our customers for many years. Overall, how do you rate our current services and products? Excellent

Good

Adequate

Fair

Poor

6. How do you feel about our performance recently? Is it...

How do you feel about our performance recently? Is it... Getting Much better

Getting Better

Staying The Same

Getting Worse

Getting Much Worse

7. Did you read our Open Letter to the Appraisal Industry where we talked about building better analytical tools for appraisers?

Did you read our Open Letter to the Appraisal Industry where we talked about building better analytical tools for appraisers? Yes

8. What do you think about our Declaration of War on BPOs?

What do you think about our Declaration of War on BPOs? Good Idea

Bad Idea

Don't Care

9. Did you know that alternative valuations such as BPOs are a billion dollar business that has been taken away from appraisers?

Did you know that alternative valuations such as BPOs are a billion dollar business that has been taken away from appraisers? Yes

10. Are you a member of AppraisalWorld?

Are you a member of AppraisalWorld? Yes

*
11. What can we do better to help you in your job as a real estate appraiser?

What can we do better to help you in your job as a real estate appraiser?

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12. What would you like the industry to do to better to help you and serve you in your job?

What would you like the industry to do to better to help you and serve you in your job?

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Customer Satisfaction SurveyExit this survey