PDM NEPTEC - Customer Satisfaction PDM/F/6149 iss 6

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1. Please type company name

Please type company name

2. Please type your name

Please type your name

3. What do you expect from us as a supplier?

What do you expect from us as a supplier?

4. Please list what you feel are our good points?

Please list what you feel are our good points?

5. Please list what you feel are our bad points?

Please list what you feel are our bad points?

6. Please list any improvements you feel we could make as a supplier?

Please list any improvements you feel we could make as a supplier?

7. Is there any other product or service that we could help you with?

Is there any other product or service that we could help you with?

8. How satisfied are you with

	Poor	Fair	Average	Good	Excellent
how we deal with your enquiries?	How satisfied are you with how we deal with your enquiries? Poor	how we deal with your enquiries? Fair	how we deal with your enquiries? Average	how we deal with your enquiries? Good	how we deal with your enquiries? Excellent
the length of time to deal with your enquiries?	the length of time to deal with your enquiries? Poor	the length of time to deal with your enquiries? Fair	the length of time to deal with your enquiries? Average	the length of time to deal with your enquiries? Good	the length of time to deal with your enquiries? Excellent
the technical support that you receive from us?	the technical support that you receive from us? Poor	the technical support that you receive from us? Fair	the technical support that you receive from us? Average	the technical support that you receive from us? Good	the technical support that you receive from us? Excellent
how quickly that you receive a quote from us?	how quickly that you receive a quote from us? Poor	how quickly that you receive a quote from us? Fair	how quickly that you receive a quote from us? Average	how quickly that you receive a quote from us? Good	how quickly that you receive a quote from us? Excellent
how quickly we process your order?	how quickly we process your order? Poor	how quickly we process your order? Fair	how quickly we process your order? Average	how quickly we process your order? Good	how quickly we process your order? Excellent
the accuracy of your order?	the accuracy of your order? Poor	the accuracy of your order? Fair	the accuracy of your order? Average	the accuracy of your order? Good	the accuracy of your order? Excellent
our delivery times and their accuracy?	our delivery times and their accuracy? Poor	our delivery times and their accuracy? Fair	our delivery times and their accuracy? Average	our delivery times and their accuracy? Good	our delivery times and their accuracy? Excellent
our design and engineering support?	our design and engineering support? Poor	our design and engineering support? Fair	our design and engineering support? Average	our design and engineering support? Good	our design and engineering support? Excellent
the quality of goods supplied?	the quality of goods supplied? Poor	the quality of goods supplied? Fair	the quality of goods supplied? Average	the quality of goods supplied? Good	the quality of goods supplied? Excellent
the competetiveness of our price?	the competetiveness of our price? Poor	the competetiveness of our price? Fair	the competetiveness of our price? Average	the competetiveness of our price? Good	the competetiveness of our price? Excellent

9. Do you require a customer visit?

Do you require a customer visit?