DVM Manager Training Evaluation

All of us here at Butler Schein Animal Health would like to thank you for your purchase of DVM Manager practice management software!

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance during your recent software implementation. (All submissions are anonymous.)

Butler Schein Animal Health
400 Metro Place North
Dublin, OH 43017
Fax: 614 659 1667

For additional feedback, issues, or suggestions, please contact Craig Markus at 614-659-1666 or Support at 800-827-2243.

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1. Hospital Information

Hospital Information Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP:
Country:
Email Address:
Phone Number:

*
2. Trainer / Implementer

Trainer / Implementer Elissa E

Jim G

Melody J

Lori D

Ben C

3. Please rate your overall software implementation experience. (1 Low, 5 High)

Please rate your overall software implementation experience. (1 Low, 5 High) 1

4. For new user trainings, our clinic converted from:

For new user trainings, our clinic converted from: Avimark AltaPoint AVS/Better Choice Clientrax Cornerstone Doty	DVM Manager Dos DVMax / Sneakers E-Link / Via IntraVet Jade PSI/VPN	Rx Works SoftQuest Vetlink Other No conversion, new clinic/building
Other (please specify)

5. Medical records. Our hospital currently:

Medical records. Our hospital currently: records medical observations in a file folder

records medical observations in both a file folder and in our software.

records medical observations in our software and does not use file folders.

records medical observation in a file folder, but would like to be paperless in the next 6 months.

records medical observation in a file folder, but would like to be paperless in the next 7-18 months.

6. Implementaiton Type

Implementaiton Type Phone

Onsite

7. Please choose the type of training

Please choose the type of training New user

Existing User - Multiple Subjects

Existing User - Inventory Only

Existing User - Paperless

Other (please specify)

8. If your training was onsite, the clinic:

If your training was onsite, the clinic: Was not open for business

Was open as normal to the public

Scheduled less appointments during the day to accommodate training

Scheduled as few appointments as possible to accommodate training

Closed the clinic completely (or for a portion of the training)

Comments

9. Who attended the training? Please select the range for each job classification.

	1	2-3	4-5	6-10	15-20	25+
Dr. Owning	*Who attended the training? Please select the range for each job classification. Dr. Owning 1	Dr. Owning 2-3	Dr. Owning 4-5	Dr. Owning 6-10	Dr. Owning 15-20	Dr. Owning 25+
Dr. Associate	Dr. Associate 1	Dr. Associate 2-3	Dr. Associate 4-5	Dr. Associate 6-10	Dr. Associate 15-20	Dr. Associate 25+
Tech	Tech 1	Tech 2-3	Tech 4-5	Tech 6-10	Tech 15-20	Tech 25+
Front Receptionist	Front Receptionist 1	Front Receptionist 2-3	Front Receptionist 4-5	Front Receptionist 6-10	Front Receptionist 15-20	Front Receptionist 25+
Boarding staff	Boarding staff 1	Boarding staff 2-3	Boarding staff 4-5	Boarding staff 6-10	Boarding staff 15-20	Boarding staff 25+
Office Management	Office Management 1	Office Management 2-3	Office Management 4-5	Office Management 6-10	Office Management 15-20	Office Management 25+
Other	Other 1	Other 2-3	Other 4-5	Other 6-10	Other 15-20	Other 25+

How many trained total

10. Did the Trainer have to work on many other issues, taking that person away from training the staff? Examples: PC or Printer issues, Conversion or data, excessive breaks.

Did the Trainer have to work on many other issues, taking that person away from training the staff? Examples: PC or Printer issues, Conversion or data, excessive breaks. None

Very little distractions that were handled quickly

Many

Comments

11. Implementation Scheduling Evaluation

	Yes	No	N/A
Were you contacted within 5-7 business days to schedule your implementation?	*Implementation Scheduling Evaluation Were you contacted within 5-7 business days to schedule your implementation? Yes	Were you contacted within 5-7 business days to schedule your implementation? No	Were you contacted within 5-7 business days to schedule your implementation? N/A
Were all steps of the implementation process clearly communicated to you?	Were all steps of the implementation process clearly communicated to you? Yes	Were all steps of the implementation process clearly communicated to you? No	Were all steps of the implementation process clearly communicated to you? N/A
Were you able to find mutually agreeable implementation dates?	Were you able to find mutually agreeable implementation dates? Yes	Were you able to find mutually agreeable implementation dates? No	Were you able to find mutually agreeable implementation dates? N/A
Were your questions and/or concerns addressed adequately?	Were your questions and/or concerns addressed adequately? Yes	Were your questions and/or concerns addressed adequately? No	Were your questions and/or concerns addressed adequately? N/A
Did you participate in a preliminary conference call with DVM Manager to discuss all of the final details of your implementation?	Did you participate in a preliminary conference call with DVM Manager to discuss all of the final details of your implementation? Yes	Did you participate in a preliminary conference call with DVM Manager to discuss all of the final details of your implementation? No	Did you participate in a preliminary conference call with DVM Manager to discuss all of the final details of your implementation? N/A
Did you receive detailed training agendas to review and discuss prior to your scheduled training dates?	Did you receive detailed training agendas to review and discuss prior to your scheduled training dates? Yes	Did you receive detailed training agendas to review and discuss prior to your scheduled training dates? No	Did you receive detailed training agendas to review and discuss prior to your scheduled training dates? N/A
Did you clearly understand who to contact with questions & concerns during the implementation process?	Did you clearly understand who to contact with questions & concerns during the implementation process? Yes	Did you clearly understand who to contact with questions & concerns during the implementation process? No	Did you clearly understand who to contact with questions & concerns during the implementation process? N/A

Comments

12. Software Training Evaluation

	Yes	No	N/A
Did your training begin on time each day?	*Software Training Evaluation Did your training begin on time each day? Yes	Did your training begin on time each day? No	Did your training begin on time each day? N/A
Did the trainer give explanations in clear terms that all staff members could understand?	Did the trainer give explanations in clear terms that all staff members could understand? Yes	Did the trainer give explanations in clear terms that all staff members could understand? No	Did the trainer give explanations in clear terms that all staff members could understand? N/A
Was the trainer patient and understanding?	Was the trainer patient and understanding? Yes	Was the trainer patient and understanding? No	Was the trainer patient and understanding? N/A
Were the answers to questions satisfactory?	Were the answers to questions satisfactory? Yes	Were the answers to questions satisfactory? No	Were the answers to questions satisfactory? N/A
Did the trainer involve the staff in the training session?	Did the trainer involve the staff in the training session? Yes	Did the trainer involve the staff in the training session? No	Did the trainer involve the staff in the training session? N/A
Did the trainer appear knowledgeable about the program?	Did the trainer appear knowledgeable about the program? Yes	Did the trainer appear knowledgeable about the program? No	Did the trainer appear knowledgeable about the program? N/A
Are you satisfied with the trainer’s job performance?	Are you satisfied with the trainer’s job performance? Yes	Are you satisfied with the trainer’s job performance? No	Are you satisfied with the trainer’s job performance? N/A

Comments

13. After your software training, your staff was able to complete the following tasks:

	Yes	No	N/A
Add new operators and set privileges in operator maintenance?	*After your software training, your staff was able to complete the following tasks: Add new operators and set privileges in operator maintenance? Yes	Add new operators and set privileges in operator maintenance? No	Add new operators and set privileges in operator maintenance? N/A
Access & modify procedure and inventory codes in code maintenance?	Access & modify procedure and inventory codes in code maintenance? Yes	Access & modify procedure and inventory codes in code maintenance? No	Access & modify procedure and inventory codes in code maintenance? N/A
Enter new clients?	Enter new clients? Yes	Enter new clients? No	Enter new clients? N/A
Enter new patients?	Enter new patients? Yes	Enter new patients? No	Enter new patients? N/A
Search for a client?	Search for a client? Yes	Search for a client? No	Search for a client? N/A
Update/edit existing client and patient info; for example entering a change of address or updating a patient’s weight?	Update/edit existing client and patient info; for example entering a change of address or updating a patient’s weight? Yes	Update/edit existing client and patient info; for example entering a change of address or updating a patient’s weight? No	Update/edit existing client and patient info; for example entering a change of address or updating a patient’s weight? N/A
Add medical history?	Add medical history? Yes	Add medical history? No	Add medical history? N/A
Print medical history	Print medical history Yes	Print medical history No	Print medical history N/A
Add a reminder for a patient?	Add a reminder for a patient? Yes	Add a reminder for a patient? No	Add a reminder for a patient? N/A
View and print existing reminders?	View and print existing reminders? Yes	View and print existing reminders? No	View and print existing reminders? N/A
Add a follow up and print the follow up list?	Add a follow up and print the follow up list? Yes	Add a follow up and print the follow up list? No	Add a follow up and print the follow up list? N/A
Find a Rabies Tag?	Find a Rabies Tag? Yes	Find a Rabies Tag? No	Find a Rabies Tag? N/A
Make an appointment and print a check in sheet?	Make an appointment and print a check in sheet? Yes	Make an appointment and print a check in sheet? No	Make an appointment and print a check in sheet? N/A
Check an animal in & out for hospitalization or boarding?	Check an animal in & out for hospitalization or boarding? Yes	Check an animal in & out for hospitalization or boarding? No	Check an animal in & out for hospitalization or boarding? N/A
Change the operator and/or doctor on the transaction screen?	Change the operator and/or doctor on the transaction screen? Yes	Change the operator and/or doctor on the transaction screen? No	Change the operator and/or doctor on the transaction screen? N/A
Initiate & complete a transaction?	Initiate & complete a transaction? Yes	Initiate & complete a transaction? No	Initiate & complete a transaction? N/A
Complete & print a prescription (if using a label printer)?	Complete & print a prescription (if using a label printer)? Yes	Complete & print a prescription (if using a label printer)? No	Complete & print a prescription (if using a label printer)? N/A
Edit and print a form letter?	Edit and print a form letter? Yes	Edit and print a form letter? No	Edit and print a form letter? N/A
View by farm, trainer, primary party, & owner (Equine only)?	View by farm, trainer, primary party, & owner (Equine only)? Yes	View by farm, trainer, primary party, & owner (Equine only)? No	View by farm, trainer, primary party, & owner (Equine only)? N/A

Comments

14. After your training, your Practice Mgr and/or DVM was able to:

	Yes	No	N/A
Transfer patients & combine accounts?	*After your training, your Practice Mgr and/or DVM was able to: Transfer patients & combine accounts? Yes	Transfer patients & combine accounts? No	Transfer patients & combine accounts? N/A
Complete the end of day processing?	Complete the end of day processing? Yes	Complete the end of day processing? No	Complete the end of day processing? N/A
Complete end of month processing?	Complete end of month processing? Yes	Complete end of month processing? No	Complete end of month processing? N/A
Mark a patient deceased?	Mark a patient deceased? Yes	Mark a patient deceased? No	Mark a patient deceased? N/A
Add account notes?	Add account notes? Yes	Add account notes? No	Add account notes? N/A

Comments

15. Software/Hardware Sales Evaluation

	Yes	No	N/A
Was the salesperson knowledgeable about the products and/or services?	*Software/Hardware Sales Evaluation Was the salesperson knowledgeable about the products and/or services? Yes	Was the salesperson knowledgeable about the products and/or services? No	Was the salesperson knowledgeable about the products and/or services? N/A
Was the salesperson able to answer all of your questions?	Was the salesperson able to answer all of your questions? Yes	Was the salesperson able to answer all of your questions? No	Was the salesperson able to answer all of your questions? N/A
Were the terms of the contracts explained fully?	Were the terms of the contracts explained fully? Yes	Were the terms of the contracts explained fully? No	Were the terms of the contracts explained fully? N/A
Did you find our literature/demo CD helpful during your sales process?	Did you find our literature/demo CD helpful during your sales process? Yes	Did you find our literature/demo CD helpful during your sales process? No	Did you find our literature/demo CD helpful during your sales process? N/A
Would you recommend DVM Manager to your colleagues?	Would you recommend DVM Manager to your colleagues? Yes	Would you recommend DVM Manager to your colleagues? No	Would you recommend DVM Manager to your colleagues? N/A
Were you made aware of our 3rd party solutions during the sales process?	Were you made aware of our 3rd party solutions during the sales process? Yes	Were you made aware of our 3rd party solutions during the sales process? No	Were you made aware of our 3rd party solutions during the sales process? N/A
Were you made aware of our supply offerings during and after the sale (i.e. toner cartridges, labels, statement paper, reminder cards, etc)?	Were you made aware of our supply offerings during and after the sale (i.e. toner cartridges, labels, statement paper, reminder cards, etc)? Yes	Were you made aware of our supply offerings during and after the sale (i.e. toner cartridges, labels, statement paper, reminder cards, etc)? No	Were you made aware of our supply offerings during and after the sale (i.e. toner cartridges, labels, statement paper, reminder cards, etc)? N/A
Were you made aware of our continuing education offerings (i.e. webinars, User Groups, phone and onsite training)?	Were you made aware of our continuing education offerings (i.e. webinars, User Groups, phone and onsite training)? Yes	Were you made aware of our continuing education offerings (i.e. webinars, User Groups, phone and onsite training)? No	Were you made aware of our continuing education offerings (i.e. webinars, User Groups, phone and onsite training)? N/A
Were you made aware of our Hardware Offering?	Were you made aware of our Hardware Offering? Yes	Were you made aware of our Hardware Offering? No	Were you made aware of our Hardware Offering? N/A
Were you made aware of our Hardware Assurance Offering?	Were you made aware of our Hardware Assurance Offering? Yes	Were you made aware of our Hardware Assurance Offering? No	Were you made aware of our Hardware Assurance Offering? N/A
Were you made aware of our User Forum and Knowledge Base Website?	Were you made aware of our User Forum and Knowledge Base Website? Yes	Were you made aware of our User Forum and Knowledge Base Website? No	Were you made aware of our User Forum and Knowledge Base Website? N/A
Were you made aware of our User Forum and Knowledge Base Website?	Were you made aware of our User Forum and Knowledge Base Website? Yes	Were you made aware of our User Forum and Knowledge Base Website? No	Were you made aware of our User Forum and Knowledge Base Website? N/A
Are you satisfied with the salesperson’s job performance?	Are you satisfied with the salesperson’s job performance? Yes	Are you satisfied with the salesperson’s job performance? No	Are you satisfied with the salesperson’s job performance? N/A

Comments

16. Database Conversion Evaluation (only complete this section if you purchased a database conversion from ButlerSchein Technology Division)

	Yes	No	N/A
Were you contacted by a member of conversions prior to the conversion process taking place?	*Database Conversion Evaluation (only complete this section if you purchased a database conversion from ButlerSchein Technology Division) Were you contacted by a member of conversions prior to the conversion process taking place? Yes	Were you contacted by a member of conversions prior to the conversion process taking place? No	Were you contacted by a member of conversions prior to the conversion process taking place? N/A
Were you provided with a Conversion Document outlining what will be converted?	Were you provided with a Conversion Document outlining what will be converted? Yes	Were you provided with a Conversion Document outlining what will be converted? No	Were you provided with a Conversion Document outlining what will be converted? N/A
Did we perform a preliminary conversion on your data?	Did we perform a preliminary conversion on your data? Yes	Did we perform a preliminary conversion on your data? No	Did we perform a preliminary conversion on your data? N/A
Did you have a full understanding what would and what would not be converted?	Did you have a full understanding what would and what would not be converted? Yes	Did you have a full understanding what would and what would not be converted? No	Did you have a full understanding what would and what would not be converted? N/A
Were you contacted by a member of our conversion \ support team after your conversion?	Were you contacted by a member of our conversion \ support team after your conversion? Yes	Were you contacted by a member of our conversion \ support team after your conversion? No	Were you contacted by a member of our conversion \ support team after your conversion? N/A
Are there any unanswered questions regarding your converted data?	Are there any unanswered questions regarding your converted data? Yes	Are there any unanswered questions regarding your converted data? No	Are there any unanswered questions regarding your converted data? N/A
In your opinion, how can we improve our conversion process?	In your opinion, how can we improve our conversion process? Yes	In your opinion, how can we improve our conversion process? No	In your opinion, how can we improve our conversion process? N/A

Comments

17. Hardware Configuration Evaluation (only complete this section if you purchased hardware from ButlerSchein Technology Division)

	Yes	No	N/A
Were your computer pre-configuration questions addressed to your satisfaction?	*Hardware Configuration Evaluation (only complete this section if you purchased hardware from ButlerSchein Technology Division) Were your computer pre-configuration questions addressed to your satisfaction? Yes	Were your computer pre-configuration questions addressed to your satisfaction? No	Were your computer pre-configuration questions addressed to your satisfaction? N/A
Did you receive an accurate Bill of Materials prior to equipment being delivered?	Did you receive an accurate Bill of Materials prior to equipment being delivered? Yes	Did you receive an accurate Bill of Materials prior to equipment being delivered? No	Did you receive an accurate Bill of Materials prior to equipment being delivered? N/A
Were the equipment boxes damaged when received?	Were the equipment boxes damaged when received? Yes	Were the equipment boxes damaged when received? No	Were the equipment boxes damaged when received? N/A
Was the build time (time from contract signing to receipt of hardware) acceptable?	Was the build time (time from contract signing to receipt of hardware) acceptable? Yes	Was the build time (time from contract signing to receipt of hardware) acceptable? No	Was the build time (time from contract signing to receipt of hardware) acceptable? N/A
Did you receive the configuration folder which gives details as to how your hardware is configured (normally packed with the “server”)?	Did you receive the configuration folder which gives details as to how your hardware is configured (normally packed with the “server”)? Yes	Did you receive the configuration folder which gives details as to how your hardware is configured (normally packed with the “server”)? No	Did you receive the configuration folder which gives details as to how your hardware is configured (normally packed with the “server”)? N/A
Did the technician arrive at the location on time?	Did the technician arrive at the location on time? Yes	Did the technician arrive at the location on time? No	Did the technician arrive at the location on time? N/A
Did the technician represent himself in a professional and courteous way?	Did the technician represent himself in a professional and courteous way? Yes	Did the technician represent himself in a professional and courteous way? No	Did the technician represent himself in a professional and courteous way? N/A
Did the technician walk you through the installation steps he/she would perform?	Did the technician walk you through the installation steps he/she would perform? Yes	Did the technician walk you through the installation steps he/she would perform? No	Did the technician walk you through the installation steps he/she would perform? N/A
Did the Technician walk you through the installation when it was completed?	Did the Technician walk you through the installation when it was completed? Yes	Did the Technician walk you through the installation when it was completed? No	Did the Technician walk you through the installation when it was completed? N/A
Did the Technician provide a Statement of Work for your review and final sign off?	Did the Technician provide a Statement of Work for your review and final sign off? Yes	Did the Technician provide a Statement of Work for your review and final sign off? No	Did the Technician provide a Statement of Work for your review and final sign off? N/A
Did the Technician address installation issues in a timely and positive way?	Did the Technician address installation issues in a timely and positive way? Yes	Did the Technician address installation issues in a timely and positive way? No	Did the Technician address installation issues in a timely and positive way? N/A
Did the Technician leave your facility as clean as when he/she started?	Did the Technician leave your facility as clean as when he/she started? Yes	Did the Technician leave your facility as clean as when he/she started? No	Did the Technician leave your facility as clean as when he/she started? N/A
Was everything completed that was listed in the statement of work?	Was everything completed that was listed in the statement of work? Yes	Was everything completed that was listed in the statement of work? No	Was everything completed that was listed in the statement of work? N/A
Would you recommend the installation service to other veterinarians?	Would you recommend the installation service to other veterinarians? Yes	Would you recommend the installation service to other veterinarians? No	Would you recommend the installation service to other veterinarians? N/A

Comments

18. Finally, if you had to do it all over again, what is there anything that you would do differently?

Finally, if you had to do it all over again, what is there anything that you would do differently?

DVM Manager Training Evaluation