Castlebar Tennis Club Members Satisfaction
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How are we doing?

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Thank you for taking the time to complete this survey conducted by the Castlebar Tennis Club.

We are committed to monitoring the quality of the services we provide our members as part of an ongoing improvement process. We would appreciate your feedback on our performance.

This survey should only take about 10 minutes of your time. Your answers will be completely anonymous and any information entered here will will be kept confidential.

Any questions marked with an asterisk (*) require an answer in order to progress through the survey.

If you have any questions about the survey, please contact me.

Hilda Dunne
CASTLEBAR TENNIS CLUB CHAIRPERSON

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1. GENDER
Please choose only one of the following:

GENDER Please choose only one of the following: Female

Male

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2. AGE GROUP
Please choose only one of the following:

AGE GROUP Please choose only one of the following: < 18

18-24

25-34

35-44

45-54

55-64

65+

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3. How do you rate the following aspects of the Tennis facilities? (where 1 is considered POOR and 5 is EXCELLENT)
Please choose the appropriate response for each item:

	1	2	3	4	5
Quality of the Tennis Courts	*How do you rate the following aspects of the Tennis facilities? (where 1 is considered POOR and 5 is EXCELLENT) Please choose the appropriate response for each item: Quality of the Tennis Courts 1	Quality of the Tennis Courts 2	Quality of the Tennis Courts 3	Quality of the Tennis Courts 4	Quality of the Tennis Courts 5
Floodlights	Floodlights 1	Floodlights 2	Floodlights 3	Floodlights 4	Floodlights 5
Court Availability	Court Availability 1	Court Availability 2	Court Availability 3	Court Availability 4	Court Availability 5
Court Reservation System	Court Reservation System 1	Court Reservation System 2	Court Reservation System 3	Court Reservation System 4	Court Reservation System 5
Tennis Pro Shop	Tennis Pro Shop 1	Tennis Pro Shop 2	Tennis Pro Shop 3	Tennis Pro Shop 4	Tennis Pro Shop 5

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4. Which activities, sessions or programmes organised by the Club have you recently attended?

Which activities, sessions or programmes organised by the Club have you recently attended? Group Coaching Private Coaching Tennis Clinics (Stroke of the Week) Cardio-Tennis Ladies Morning Tennis & Coaching TGIF (Thank God It's Friday)	Fun Fridays Parent/Junior “Fun Night” Internal Club Leagues Year Round Ladder Competition Inter Club Friendly Matches
None (please tell us why)

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5. How do you rate the following aspects of the Tennis Programme? (where 1 is considered POOR and 5 is EXCELLENT)
Please choose the appropriate response for each item:

	1	2	3	4	5
Cardio Tennis	*How do you rate the following aspects of the Tennis Programme? (where 1 is considered POOR and 5 is EXCELLENT) Please choose the appropriate response for each item: Cardio Tennis 1	Cardio Tennis 2	Cardio Tennis 3	Cardio Tennis 4	Cardio Tennis 5
Private Coaching	Private Coaching 1	Private Coaching 2	Private Coaching 3	Private Coaching 4	Private Coaching 5
Group Coaching	Group Coaching 1	Group Coaching 2	Group Coaching 3	Group Coaching 4	Group Coaching 5
Interfirms	Interfirms 1	Interfirms 2	Interfirms 3	Interfirms 4	Interfirms 5
Junior Programme	Junior Programme 1	Junior Programme 2	Junior Programme 3	Junior Programme 4	Junior Programme 5
Fun Nights	Fun Nights 1	Fun Nights 2	Fun Nights 3	Fun Nights 4	Fun Nights 5
Clinics	Clinics 1	Clinics 2	Clinics 3	Clinics 4	Clinics 5
Sanctioned Tournament	Sanctioned Tournament 1	Sanctioned Tournament 2	Sanctioned Tournament 3	Sanctioned Tournament 4	Sanctioned Tournament 5

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6. Which Coach have you recently taken classes from?
Please choose all that apply or provide a comment:

Which Coach have you recently taken classes from? Please choose all that apply or provide a comment: Garrett Barry

Maria Kilkelly

Alan McCormack

Lucy Penkova

None (please tell us what if anything we could do to encourage you to take classes?)

*
7. Please rate the following aspects of our Tennis Coaches? (where 1 is considered POOR and 5 is EXCELLENT)
Please choose the appropriate response for each item:

	1	2	3	4	5
Punctuality	*Please rate the following aspects of our Tennis Coaches? (where 1 is considered POOR and 5 is EXCELLENT) Please choose the appropriate response for each item: Punctuality 1	Punctuality 2	Punctuality 3	Punctuality 4	Punctuality 5
Availability	Availability 1	Availability 2	Availability 3	Availability 4	Availability 5
Friendliness / approachability	Friendliness / approachability 1	Friendliness / approachability 2	Friendliness / approachability 3	Friendliness / approachability 4	Friendliness / approachability 5
Rapport developed with you / your child	Rapport developed with you / your child 1	Rapport developed with you / your child 2	Rapport developed with you / your child 3	Rapport developed with you / your child 4	Rapport developed with you / your child 5
Lesson plan / structure	Lesson plan / structure 1	Lesson plan / structure 2	Lesson plan / structure 3	Lesson plan / structure 4	Lesson plan / structure 5
Ability to return your calls / emails	Ability to return your calls / emails 1	Ability to return your calls / emails 2	Ability to return your calls / emails 3	Ability to return your calls / emails 4	Ability to return your calls / emails 5
Safety within the lessons	Safety within the lessons 1	Safety within the lessons 2	Safety within the lessons 3	Safety within the lessons 4	Safety within the lessons 5

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8. Would you recommend our tennis coaches to another member?

Would you recommend our tennis coaches to another member? Yes

No (please tell us why)

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9. Are you satisfied overall with the quality of the different tennis activities and programmes that you have taken part in Castlebar Tennis Club?
Please choose only one of the following:

Are you satisfied overall with the quality of the different tennis activities and programmes that you have taken part in Castlebar Tennis Club? Please choose only one of the following: Yes

Don't know

Make a comment on your choice here:

*
10. Is there any suggestions regarding how we could improve the overall Tennis Programme in Castlebar Tennis Club?
Please write your answer here:

Is there any suggestions regarding how we could improve the overall Tennis Programme in Castlebar Tennis Club? Please write your answer here:

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Castlebar Tennis Club Members SatisfactionExit this survey

How are we doing?

*1. GENDERPlease choose only one of the following:

*2. AGE GROUPPlease choose only one of the following:

*3. How do you rate the following aspects of the Tennis facilities? (where 1 is considered POOR and 5 is EXCELLENT) Please choose the appropriate response for each item:

*4. Which activities, sessions or programmes organised by the Club have you recently attended?

*5. How do you rate the following aspects of the Tennis Programme? (where 1 is considered POOR and 5 is EXCELLENT) Please choose the appropriate response for each item:

*6. Which Coach have you recently taken classes from?Please choose all that apply or provide a comment:

*7. Please rate the following aspects of our Tennis Coaches? (where 1 is considered POOR and 5 is EXCELLENT)Please choose the appropriate response for each item:

*8. Would you recommend our tennis coaches to another member?

*9. Are you satisfied overall with the quality of the different tennis activities and programmes that you have taken part in Castlebar Tennis Club? Please choose only one of the following:

*10. Is there any suggestions regarding how we could improve the overall Tennis Programme in Castlebar Tennis Club?Please write your answer here: