Eseye Customer Service Quality Survey

1. Why did you contact our service department today?

Why did you contact our service department today?

2. Please list your company name and ticket number (if one was provided):

Please list your company name and ticket number (if one was provided):

3. Was your service query resolved today?

YES, it was resolved	NO, it was not resolved
*Was your service query resolved today? YES, it was resolved	NO, it was not resolved

4. Only answer this if you answered "NO" to Question 3.
Please indicate why we did not resolve your query today:

	It needs to be further investigated by Eseye	Eseye are helping me resolve it with a 3rd party	It does not appear to be a problem with an Eseye solution	Other
	*Only answer this if you answered "NO" to Question 3. Please indicate why we did not resolve your query today: It needs to be further investigated by Eseye	Eseye are helping me resolve it with a 3rd party	It does not appear to be a problem with an Eseye solution	Other

Other (please specify)

5. We often solve customer M2M problems unrelated to our own solutions.
Which solution did your query relate to?

	An Eseye part of my M2M Solution	A part of my M2M Solution obtained elsewhere
	*We often solve customer M2M problems unrelated to our own solutions. Which solution did your query relate to? An Eseye part of my M2M Solution	A part of my M2M Solution obtained elsewhere

Other (please specify)

6. Please rate the service you have just received. How did we do today?

Excellent	Good	Fair	Poor
*Please rate the service you have just received. How did we do today? Excellent	Good	Fair	Poor
Other (please specify)

7. If you think we did well, please let us know what you liked about the way we handled your query?

If you think we did well, please let us know what you liked about the way we handled your query?

8. If you were unhappy with our service, please let us know how we may improve.

If you were unhappy with our service, please let us know how we may improve.

9. We welcome feedback and suggestions for improvement. Please write below or send an email to feedback@eseye.com.

We welcome feedback and suggestions for improvement. Please write below or send an email to feedback@eseye.com.

10. May we use your company name for marketing communications purposes (as testimonial to our service)?
Please rest assured, we will never share your company contact details with any 3rd parties.

Yes	No thank you
*May we use your company name for marketing communications purposes (as testimonial to our service)? Please rest assured, we will never share your company contact details with any 3rd parties. Yes	No thank you

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