Userplane Blog Survey 2010
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1. Default Section
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1
. Please enter your contact information so we can follow up with you on any issues you may be having with our products and/or service.
Please enter your contact information so we can follow up with you on any issues you may be having with our products and/or service.
Name
Email
Your website
2
. Which Userplane application(s) are you currently using? (Select all that apply)
Which Userplane application(s) are you currently using? (Select all that apply)
Webchat
Webmessenger
Webrecorder
Desktop
Media Player
3
. Have you branded (replaced Userplane branding with your own) your Userplane application(s)?
Have you branded (replaced Userplane branding with your own) your Userplane application(s)?
Yes
No
4
. If you answered 'No' to Question 2, why have you not branded the application(s)? (Skip this question if you answered 'Yes')
If you answered 'No' to Question 2, why have you not branded the application(s)? (Skip this question if you answered 'Yes')
Userplane documentation is not clear enough
I didn’t know I was allowed to
I didn’t know it was possible
We don't have the developers to do it
I don't care if it's branded
Other
5
. How satisfied are you with the stability and performance of the Userplane application(s) on your site?
How satisfied are you with the stability and performance of the Userplane application(s) on your site?
Extremely satisfied
Somewhat satisfied
Neutral
Somewhat unsatisfied
Extremely unsatisfied
6
. How satisfied are you with the current level of support offered for the application(s) you are using?
How satisfied are you with the current level of support offered for the application(s) you are using?
Extremely satisfied
Somewhat satisfied
Neutral
Somewhat unsatisfied
Extremely unsatisfied
7
. How easy is it to contact Userplane support?
How easy is it to contact Userplane support?
Extremely easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
Have not had to contact support
8
. Below are some products on our road map. Please rank the value of each of them to your business goals
Extremely important
Somewhat important
Neutral
Not very important
Not important at all
Updated Webchat
*
Below are some products on our road map. Please rank the value of each of them to your business goals Updated Webchat Extremely important
Updated Webchat Somewhat important
Updated Webchat Neutral
Updated Webchat Not very important
Updated Webchat Not important at all
Presence Bar (buddy list, etc)
Presence Bar (buddy list, etc) Extremely important
Presence Bar (buddy list, etc) Somewhat important
Presence Bar (buddy list, etc) Neutral
Presence Bar (buddy list, etc) Not very important
Presence Bar (buddy list, etc) Not important at all
Userplane on mobile
Userplane on mobile Extremely important
Userplane on mobile Somewhat important
Userplane on mobile Neutral
Userplane on mobile Not very important
Userplane on mobile Not important at all
White label email app
White label email app Extremely important
White label email app Somewhat important
White label email app Neutral
White label email app Not very important
White label email app Not important at all
9
. Please use this field for any additional comments on current products/service or ideas for new products. (Optional)
Please use this field for any additional comments on current products/service or ideas for new products. (Optional)
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