Alcoa Spectrochemical Standards Customer Survey
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1. 2012 Alcoa Spectrochemical Standards Customer Survey

Thank you for taking the time to take this brief survey. Your responses are very valuable and will help us to understand your needs as our customer. Your responses will remain anonymous and confidential. If you have any questions, please call 724-337-2198.

1. Are you a current customer of Alcoa Spectrochemical Standards?

Are you a current customer of Alcoa Spectrochemical Standards? Yes

Approximately, how many standards do you order annually?

2. Please select Yes or No for the following:

	Yes	No
Do you have a copy of the Alcoa Spectrochemical Standards Product Catalog?	*Please select Yes or No for the following: Do you have a copy of the Alcoa Spectrochemical Standards Product Catalog? Yes	Do you have a copy of the Alcoa Spectrochemical Standards Product Catalog? No
Does Alcoa provide standards for enough alloys in the catalog?	Does Alcoa provide standards for enough alloys in the catalog? Yes	Does Alcoa provide standards for enough alloys in the catalog? No
Are the typical analyses of Alcoa standards at a concentration that is useful?	Are the typical analyses of Alcoa standards at a concentration that is useful? Yes	Are the typical analyses of Alcoa standards at a concentration that is useful? No
Have you purchased a “Special Order”, "Custom", or “SAX” standard from Alcoa?	Have you purchased a “Special Order”, "Custom", or “SAX” standard from Alcoa? Yes	Have you purchased a “Special Order”, "Custom", or “SAX” standard from Alcoa? No
If you ordered a Specialty standard, did you use the Specialty Standard Order Form on our website?	If you ordered a Specialty standard, did you use the Specialty Standard Order Form on our website? Yes	If you ordered a Specialty standard, did you use the Specialty Standard Order Form on our website? No

3. Would you like to see new alloys added to the catalog?

Would you like to see new alloys added to the catalog? Yes

If so, which alloys?

4. Does Alcoa provide certified analysis for enough elements on our standards?

Does Alcoa provide certified analysis for enough elements on our standards? Yes

What elements would you like to see added to which standards?

5. How satisfied are you with Alcoa Spectrochemical Standards in the following areas?

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Quality	*How satisfied are you with Alcoa Spectrochemical Standards in the following areas? Quality Very Satisfied	Quality Satisfied	Quality Neutral	Quality Dissatisfied	Quality Very Dissatisfied
Price	Price Very Satisfied	Price Satisfied	Price Neutral	Price Dissatisfied	Price Very Dissatisfied
In Stock Availability	In Stock Availability Very Satisfied	In Stock Availability Satisfied	In Stock Availability Neutral	In Stock Availability Dissatisfied	In Stock Availability Very Dissatisfied
Delivery Performance	Delivery Performance Very Satisfied	Delivery Performance Satisfied	Delivery Performance Neutral	Delivery Performance Dissatisfied	Delivery Performance Very Dissatisfied
Technical Support	Technical Support Very Satisfied	Technical Support Satisfied	Technical Support Neutral	Technical Support Dissatisfied	Technical Support Very Dissatisfied
Website Navigation	Website Navigation Very Satisfied	Website Navigation Satisfied	Website Navigation Neutral	Website Navigation Dissatisfied	Website Navigation Very Dissatisfied

Suggestions for Improvement:

6. Do you purchase Spectrochemical Standards from suppliers other than Alcoa?

Do you purchase Spectrochemical Standards from suppliers other than Alcoa? Yes

Which standards do you purchase from each supplier?

7. If you purchase standards from other suppliers, how does Alcoa compare in terms of the following:

	Alcoa is better.	Alcoa is the same.	Alcoa is worse.
Quality	*If you purchase standards from other suppliers, how does Alcoa compare in terms of the following: Quality Alcoa is better.	Quality Alcoa is the same.	Quality Alcoa is worse.
Delivery Performance	Delivery Performance Alcoa is better.	Delivery Performance Alcoa is the same.	Delivery Performance Alcoa is worse.
Technical Support	Technical Support Alcoa is better.	Technical Support Alcoa is the same.	Technical Support Alcoa is worse.
Value	Value Alcoa is better.	Value Alcoa is the same.	Value Alcoa is worse.
Website	Website Alcoa is better.	Website Alcoa is the same.	Website Alcoa is worse.
Number of Elements Certified	Number of Elements Certified Alcoa is better.	Number of Elements Certified Alcoa is the same.	Number of Elements Certified Alcoa is worse.
Concentration Ranges Certified	Concentration Ranges Certified Alcoa is better.	Concentration Ranges Certified Alcoa is the same.	Concentration Ranges Certified Alcoa is worse.

Do you have any other comments?

8. Please rate the following regarding usage of Alcoa Spectrochemical Standard's website:

	Frequently	Often	Sometimes	Seldom	Never	N/A
Inventory	*Please rate the following regarding usage of Alcoa Spectrochemical Standard's website: Inventory Frequently	Inventory Often	Inventory Sometimes	Inventory Seldom	Inventory Never	Inventory N/A
Certified Concentrations for Inventory Items	Certified Concentrations for Inventory Items Frequently	Certified Concentrations for Inventory Items Often	Certified Concentrations for Inventory Items Sometimes	Certified Concentrations for Inventory Items Seldom	Certified Concentrations for Inventory Items Never	Certified Concentrations for Inventory Items N/A
SCS's Product Catalog	SCS's Product Catalog Frequently	SCS's Product Catalog Often	SCS's Product Catalog Sometimes	SCS's Product Catalog Seldom	SCS's Product Catalog Never	SCS's Product Catalog N/A
Specialty Standard Order Form	Specialty Standard Order Form Frequently	Specialty Standard Order Form Often	Specialty Standard Order Form Sometimes	Specialty Standard Order Form Seldom	Specialty Standard Order Form Never	Specialty Standard Order Form N/A
Quality Documentation	Quality Documentation Frequently	Quality Documentation Often	Quality Documentation Sometimes	Quality Documentation Seldom	Quality Documentation Never	Quality Documentation N/A
Standard MSDSs	Standard MSDSs Frequently	Standard MSDSs Often	Standard MSDSs Sometimes	Standard MSDSs Seldom	Standard MSDSs Never	Standard MSDSs N/A
FAQs	FAQs Frequently	FAQs Often	FAQs Sometimes	FAQs Seldom	FAQs Never	FAQs N/A
Request a Quote Form	Request a Quote Form Frequently	Request a Quote Form Often	Request a Quote Form Sometimes	Request a Quote Form Seldom	Request a Quote Form Never	Request a Quote Form N/A
Product Pages	Product Pages Frequently	Product Pages Often	Product Pages Sometimes	Product Pages Seldom	Product Pages Never	Product Pages N/A

How useful are these documents? What else would you like to see on our website?

9. Would you like to recieve additional information regarding our products?

Would you like to recieve additional information regarding our products? Yes

If yes, please provide your email address or contact information.

10. Do you have any other comments regarding Alcoa SCS that you would like to share?

Do you have any other comments regarding Alcoa SCS that you would like to share?

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Alcoa Spectrochemical Standards Customer SurveyExit this survey

1. 2012 Alcoa Spectrochemical Standards Customer Survey

Alcoa Spectrochemical Standards Customer Survey
Exit this survey