Customer Satisfaction Survey
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1
. Please rate the following aspects of our services: (for anything that is below average please use comment sections below to explain)
Excellent
Above Average
Average
Below Average
Poor
N/A
Quality of Healthcare Professionals
*
Please rate the following aspects of our services: (for anything that is below average please use comment sections below to explain) Quality of Healthcare Professionals Excellent
Quality of Healthcare Professionals Above Average
Quality of Healthcare Professionals Average
Quality of Healthcare Professionals Below Average
Quality of Healthcare Professionals Poor
Quality of Healthcare Professionals N/A
Communication
Communication Excellent
Communication Above Average
Communication Average
Communication Below Average
Communication Poor
Communication N/A
Experience with your Account Executive
Experience with your Account Executive Excellent
Experience with your Account Executive Above Average
Experience with your Account Executive Average
Experience with your Account Executive Below Average
Experience with your Account Executive Poor
Experience with your Account Executive N/A
Profile format and presentation
Profile format and presentation Excellent
Profile format and presentation Above Average
Profile format and presentation Average
Profile format and presentation Below Average
Profile format and presentation Poor
Profile format and presentation N/A
Turnaround time on profiles
Turnaround time on profiles Excellent
Turnaround time on profiles Above Average
Turnaround time on profiles Average
Turnaround time on profiles Below Average
Turnaround time on profiles Poor
Turnaround time on profiles N/A
Billing process
Billing process Excellent
Billing process Above Average
Billing process Average
Billing process Below Average
Billing process Poor
Billing process N/A
Deliverance of credentialing documents
Deliverance of credentialing documents Excellent
Deliverance of credentialing documents Above Average
Deliverance of credentialing documents Average
Deliverance of credentialing documents Below Average
Deliverance of credentialing documents Poor
Deliverance of credentialing documents N/A
Overall services
Overall services Excellent
Overall services Above Average
Overall services Average
Overall services Below Average
Overall services Poor
Overall services N/A
2
. How likely is it that you would recommend our company to a friend or colleague?
10 - Extremely likely
9
8
7
6
5 - Neutral
4
3
2
1
0 - Not at all likely
.
*
How likely is it that you would recommend our company to a friend or colleague? . 10 - Extremely likely
. 9
. 8
. 7
. 6
. 5 - Neutral
. 4
. 3
. 2
. 1
. 0 - Not at all likely
3
. How important is service quality when choosing healthcare travelers??
How important is service quality when choosing healthcare travelers??
Extremely important
Very important
Moderately important
Slightly important
Not at all important
4
. Overall, are you satisfied with your experience using CoreMedical Group, neither satisfied or dissatisfied with it, or dissatisfied with it?
Overall, are you satisfied with your experience using CoreMedical Group, neither satisfied or dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
5
. How many years have you been a client?
How many years have you been a client?
Less then one year
1-2 years
3-5 years
6-10 years
10 + years
6
. What changes would most improve our services??
What changes would most improve our services??
7
. Any additional comments you wish to share?
Any additional comments you wish to share?
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