College of Engineering Sciences, Technology and Agriculture
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1. Default Section
1
. This person/office was professional in meeting your needs.
This person/office was professional in meeting your needs.
Strongly Agree
Agree
Disagree
Strongly Disagree
n/a
Other (please specify)
2
. This person/office fully addressed your concerns by providing knowledgeable and accurate information or referred you to someone.
This person/office fully addressed your concerns by providing knowledgeable and accurate information or referred you to someone.
Strongly Agree
Agree
Disagree
Strongly Disagree
n/a
Other (please specify)
3
. How long did it take to get this issue resolved?
How long did it take to get this issue resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
n/a
Other (please specify)
4
. How many times have you contacted this person/office regarding this issue?
How many times have you contacted this person/office regarding this issue?
Once
Twice
Three times
More than three times
n/a
Other (please specify)
5
. Overall satisfaction with customer service.
Overall satisfaction with customer service.
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
n/a
If you were less than totally satisfied, what could have been done to serve you better?
6
. If you have any suggestions/comments that we could implement to improve and/or better serve you please explain below. (If you wish to comment on a specific employee, please provide the employee's name.)
If you have any suggestions/comments that we could implement to improve and/or better serve you please explain below. (If you wish to comment on a specific employee, please provide the employee's name.)
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