Customer Satisfaction Survey
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1. Customer Survey
1
. On a 0 to 10 rating scale: How likely is it that you would recommend OTP to a friend or colleague?
On a 0 to 10 rating scale: How likely is it that you would recommend OTP to a friend or colleague?
1
2
3
4
5
6
7
8
9
10
2
. In the past 6 months, have you criticized or spoken highly of OTP to a friend, colleague or family member? If so, please give details
In the past 6 months, have you criticized or spoken highly of OTP to a friend, colleague or family member? If so, please give details
3
. For which products do you use OTP for most/all of your needs?”
For which products do you use OTP for most/all of your needs?”
pump and pump repair
pneumatics
power transmission
bearings
electrical
none of the above
If you also use other suppliers, why?
4
. What other options did you consider before choosing to contact OTP today? Why did you ultimately decide to contact OTP today?
What other options did you consider before choosing to contact OTP today? Why did you ultimately decide to contact OTP today?
5
. What would persuade you or your colleagues to use OTP more often?
What would persuade you or your colleagues to use OTP more often?
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