Exit this survey

Phase 2: Quantitative -An Empirical Investigation of the Role of Information Quality

1. Default Section

Question Title

* 1. What are the key features that you, the citizen, find important about the quality of information found when you are using e-government systems? In the survey below, please indicate the level of importance for that feature. The scale for importance ranges from not important to extremely important. Then, indicate the level of importance for each measure of trust located in the second table. The scale for importance ranges from not important to extremely important.
•Information Quality is defined as information contained in e-government systems, that meets or exceeds the expectations of the citizens.
•Examples of e-government (or electronic government) systems are
Local city Web sites such as the City of Detroit’s Web site,
The State of Michigan’s Web site,
Social Security Web site,
Internal Revenue Services Web site,
Census Bureau Web site.

The IQ characteristics are categorized into the following: intrinsic, representational, accessibility, and contextual. They are covered in Q1 through Q4 of this survey. Please click on 'Done' to submit your answers.

Category 1: Intrinsic IQ

	not important (0)	not so important (1)	slightly important (2)	important (3)	very important (4)	extremely important (5)
IQC1_In1 Availability of links to sources for information	IQC1_In1 Availability of links to sources for information not important (0)	IQC1_In1 Availability of links to sources for information not so important (1)	IQC1_In1 Availability of links to sources for information slightly important (2)	IQC1_In1 Availability of links to sources for information important (3)	IQC1_In1 Availability of links to sources for information very important (4)	IQC1_In1 Availability of links to sources for information extremely important (5)
IQC2_In2 Believability of information	IQC2_In2 Believability of information not important (0)	IQC2_In2 Believability of information not so important (1)	IQC2_In2 Believability of information slightly important (2)	IQC2_In2 Believability of information important (3)	IQC2_In2 Believability of information very important (4)	IQC2_In2 Believability of information extremely important (5)
IQC3_In3 Dynamic information	IQC3_In3 Dynamic information not important (0)	IQC3_In3 Dynamic information not so important (1)	IQC3_In3 Dynamic information slightly important (2)	IQC3_In3 Dynamic information important (3)	IQC3_In3 Dynamic information very important (4)	IQC3_In3 Dynamic information extremely important (5)
IQC4_In4 Information Accuracy	IQC4_In4 Information Accuracy not important (0)	IQC4_In4 Information Accuracy not so important (1)	IQC4_In4 Information Accuracy slightly important (2)	IQC4_In4 Information Accuracy important (3)	IQC4_In4 Information Accuracy very important (4)	IQC4_In4 Information Accuracy extremely important (5)
IQC5_In5 Precision and recall of information	IQC5_In5 Precision and recall of information not important (0)	IQC5_In5 Precision and recall of information not so important (1)	IQC5_In5 Precision and recall of information slightly important (2)	IQC5_In5 Precision and recall of information important (3)	IQC5_In5 Precision and recall of information very important (4)	IQC5_In5 Precision and recall of information extremely important (5)
IQC6_In6 Reliability of information	IQC6_In6 Reliability of information not important (0)	IQC6_In6 Reliability of information not so important (1)	IQC6_In6 Reliability of information slightly important (2)	IQC6_In6 Reliability of information important (3)	IQC6_In6 Reliability of information very important (4)	IQC6_In6 Reliability of information extremely important (5)
IQC7_In7 Validity of information	IQC7_In7 Validity of information not important (0)	IQC7_In7 Validity of information not so important (1)	IQC7_In7 Validity of information slightly important (2)	IQC7_In7 Validity of information important (3)	IQC7_In7 Validity of information very important (4)	IQC7_In7 Validity of information extremely important (5)

Question Title

* 2. Please indicate the level of importance for the following IQ characteristics. The scale for importance ranges from not important to extremely important.

Category: Accessibility IQ

	not important (0)	not so important (1)	slightly important (2)	important (3)	very important (4)	extremely important (5)
IQC8_Ac1 Accessibility of information	IQC8_Ac1 Accessibility of information not important (0)	IQC8_Ac1 Accessibility of information not so important (1)	IQC8_Ac1 Accessibility of information slightly important (2)	IQC8_Ac1 Accessibility of information important (3)	IQC8_Ac1 Accessibility of information very important (4)	IQC8_Ac1 Accessibility of information extremely important (5)
IQC9_Ac2 Amount of uptime of information	IQC9_Ac2 Amount of uptime of information not important (0)	IQC9_Ac2 Amount of uptime of information not so important (1)	IQC9_Ac2 Amount of uptime of information slightly important (2)	IQC9_Ac2 Amount of uptime of information important (3)	IQC9_Ac2 Amount of uptime of information very important (4)	IQC9_Ac2 Amount of uptime of information extremely important (5)
IQC10_Ac3 Continuous and repeated exchanges of information	IQC10_Ac3 Continuous and repeated exchanges of information not important (0)	IQC10_Ac3 Continuous and repeated exchanges of information not so important (1)	IQC10_Ac3 Continuous and repeated exchanges of information slightly important (2)	IQC10_Ac3 Continuous and repeated exchanges of information important (3)	IQC10_Ac3 Continuous and repeated exchanges of information very important (4)	IQC10_Ac3 Continuous and repeated exchanges of information extremely important (5)
IQC11_Ac4 Credible source of information	IQC11_Ac4 Credible source of information not important (0)	IQC11_Ac4 Credible source of information not so important (1)	IQC11_Ac4 Credible source of information slightly important (2)	IQC11_Ac4 Credible source of information important (3)	IQC11_Ac4 Credible source of information very important (4)	IQC11_Ac4 Credible source of information extremely important (5)
IQC12_Ac5 Information provided is clear for the task	IQC12_Ac5 Information provided is clear for the task not important (0)	IQC12_Ac5 Information provided is clear for the task not so important (1)	IQC12_Ac5 Information provided is clear for the task slightly important (2)	IQC12_Ac5 Information provided is clear for the task important (3)	IQC12_Ac5 Information provided is clear for the task very important (4)	IQC12_Ac5 Information provided is clear for the task extremely important (5)
IQC13_Ac6 Information provides ease of operation	IQC13_Ac6 Information provides ease of operation not important (0)	IQC13_Ac6 Information provides ease of operation not so important (1)	IQC13_Ac6 Information provides ease of operation slightly important (2)	IQC13_Ac6 Information provides ease of operation important (3)	IQC13_Ac6 Information provides ease of operation very important (4)	IQC13_Ac6 Information provides ease of operation extremely important (5)
IQC14_Ac7 Precision of domains of information	IQC14_Ac7 Precision of domains of information not important (0)	IQC14_Ac7 Precision of domains of information not so important (1)	IQC14_Ac7 Precision of domains of information slightly important (2)	IQC14_Ac7 Precision of domains of information important (3)	IQC14_Ac7 Precision of domains of information very important (4)	IQC14_Ac7 Precision of domains of information extremely important (5)
IQC15_Ac8 Robustness of information	IQC15_Ac8 Robustness of information not important (0)	IQC15_Ac8 Robustness of information not so important (1)	IQC15_Ac8 Robustness of information slightly important (2)	IQC15_Ac8 Robustness of information important (3)	IQC15_Ac8 Robustness of information very important (4)	IQC15_Ac8 Robustness of information extremely important (5)
IQC16_Ac9 Security of information	IQC16_Ac9 Security of information not important (0)	IQC16_Ac9 Security of information not so important (1)	IQC16_Ac9 Security of information slightly important (2)	IQC16_Ac9 Security of information important (3)	IQC16_Ac9 Security of information very important (4)	IQC16_Ac9 Security of information extremely important (5)

Question Title

* 3. The following are IQ characteristics for Contextual IQ. Please indicate the level of importance for each IQ characteristics. The level of importance ranges from not important to extremely important.

Category: Contextual IQ

	not important (0)	not so important (1)	slightly important (2)	important (3)	very important (4)	extremely important (5)
IQC17_Co1 Amount of information	IQC17_Co1 Amount of information not important (0)	IQC17_Co1 Amount of information not so important (1)	IQC17_Co1 Amount of information slightly important (2)	IQC17_Co1 Amount of information important (3)	IQC17_Co1 Amount of information very important (4)	IQC17_Co1 Amount of information extremely important (5)
IQC18_Co2 Clarity of Information Content	IQC18_Co2 Clarity of Information Content not important (0)	IQC18_Co2 Clarity of Information Content not so important (1)	IQC18_Co2 Clarity of Information Content slightly important (2)	IQC18_Co2 Clarity of Information Content important (3)	IQC18_Co2 Clarity of Information Content very important (4)	IQC18_Co2 Clarity of Information Content extremely important (5)
IQC19_Co3 Completeness of information	IQC19_Co3 Completeness of information not important (0)	IQC19_Co3 Completeness of information not so important (1)	IQC19_Co3 Completeness of information slightly important (2)	IQC19_Co3 Completeness of information important (3)	IQC19_Co3 Completeness of information very important (4)	IQC19_Co3 Completeness of information extremely important (5)
IQC20_Co4 Information coverage	IQC20_Co4 Information coverage not important (0)	IQC20_Co4 Information coverage not so important (1)	IQC20_Co4 Information coverage slightly important (2)	IQC20_Co4 Information coverage important (3)	IQC20_Co4 Information coverage very important (4)	IQC20_Co4 Information coverage extremely important (5)
IQC21_Co5 Information is available in Printable forms	IQC21_Co5 Information is available in Printable forms not important (0)	IQC21_Co5 Information is available in Printable forms not so important (1)	IQC21_Co5 Information is available in Printable forms slightly important (2)	IQC21_Co5 Information is available in Printable forms important (3)	IQC21_Co5 Information is available in Printable forms very important (4)	IQC21_Co5 Information is available in Printable forms extremely important (5)
IQC22_Co6 Information is current	IQC22_Co6 Information is current not important (0)	IQC22_Co6 Information is current not so important (1)	IQC22_Co6 Information is current slightly important (2)	IQC22_Co6 Information is current important (3)	IQC22_Co6 Information is current very important (4)	IQC22_Co6 Information is current extremely important (5)
IQC23_Co7 Information relevancy	IQC23_Co7 Information relevancy not important (0)	IQC23_Co7 Information relevancy not so important (1)	IQC23_Co7 Information relevancy slightly important (2)	IQC23_Co7 Information relevancy important (3)	IQC23_Co7 Information relevancy very important (4)	IQC23_Co7 Information relevancy extremely important (5)
IQC24_Co8 Perceived value of Information	IQC24_Co8 Perceived value of Information not important (0)	IQC24_Co8 Perceived value of Information not so important (1)	IQC24_Co8 Perceived value of Information slightly important (2)	IQC24_Co8 Perceived value of Information important (3)	IQC24_Co8 Perceived value of Information very important (4)	IQC24_Co8 Perceived value of Information extremely important (5)
IQC25_Co9 Usefulness of information	IQC25_Co9 Usefulness of information not important (0)	IQC25_Co9 Usefulness of information not so important (1)	IQC25_Co9 Usefulness of information slightly important (2)	IQC25_Co9 Usefulness of information important (3)	IQC25_Co9 Usefulness of information very important (4)	IQC25_Co9 Usefulness of information extremely important (5)

Question Title

* 4. Please indicate the level of important for the last IQ category in this study.

Category: Representational IQ

	not important (0)	not so important (1)	slighly important (2)	important (3)	very important (4)	extremely important (5)
IQC26_Re1 Information is comprehensive	IQC26_Re1 Information is comprehensive not important (0)	IQC26_Re1 Information is comprehensive not so important (1)	IQC26_Re1 Information is comprehensive slighly important (2)	IQC26_Re1 Information is comprehensive important (3)	IQC26_Re1 Information is comprehensive very important (4)	IQC26_Re1 Information is comprehensive extremely important (5)
IQC27_Re2 Easy to understand information	IQC27_Re2 Easy to understand information not important (0)	IQC27_Re2 Easy to understand information not so important (1)	IQC27_Re2 Easy to understand information slighly important (2)	IQC27_Re2 Easy to understand information important (3)	IQC27_Re2 Easy to understand information very important (4)	IQC27_Re2 Easy to understand information extremely important (5)
IQC28_Re3 Flexibility of information	IQC28_Re3 Flexibility of information not important (0)	IQC28_Re3 Flexibility of information not so important (1)	IQC28_Re3 Flexibility of information slighly important (2)	IQC28_Re3 Flexibility of information important (3)	IQC28_Re3 Flexibility of information very important (4)	IQC28_Re3 Flexibility of information extremely important (5)
IQC29_Re4 Information has added value	IQC29_Re4 Information has added value not important (0)	IQC29_Re4 Information has added value not so important (1)	IQC29_Re4 Information has added value slighly important (2)	IQC29_Re4 Information has added value important (3)	IQC29_Re4 Information has added value very important (4)	IQC29_Re4 Information has added value extremely important (5)
IQC30_Re5 Presentation of information	IQC30_Re5 Presentation of information not important (0)	IQC30_Re5 Presentation of information not so important (1)	IQC30_Re5 Presentation of information slighly important (2)	IQC30_Re5 Presentation of information important (3)	IQC30_Re5 Presentation of information very important (4)	IQC30_Re5 Presentation of information extremely important (5)
IQC31_Re6 Type of Language used is interpretable	IQC31_Re6 Type of Language used is interpretable not important (0)	IQC31_Re6 Type of Language used is interpretable not so important (1)	IQC31_Re6 Type of Language used is interpretable slighly important (2)	IQC31_Re6 Type of Language used is interpretable important (3)	IQC31_Re6 Type of Language used is interpretable very important (4)	IQC31_Re6 Type of Language used is interpretable extremely important (5)
IQC32_Re7 Essentialness of information	IQC32_Re7 Essentialness of information not important (0)	IQC32_Re7 Essentialness of information not so important (1)	IQC32_Re7 Essentialness of information slighly important (2)	IQC32_Re7 Essentialness of information important (3)	IQC32_Re7 Essentialness of information very important (4)	IQC32_Re7 Essentialness of information extremely important (5)
IQC33_Re8 Efficiency of information	IQC33_Re8 Efficiency of information not important (0)	IQC33_Re8 Efficiency of information not so important (1)	IQC33_Re8 Efficiency of information slighly important (2)	IQC33_Re8 Efficiency of information important (3)	IQC33_Re8 Efficiency of information very important (4)	IQC33_Re8 Efficiency of information extremely important (5)

Question Title

* 5. Please indicate the level of importance for each measure of trust located in the table below. The scale for importance ranges from not important to extremely important.

	Not Important	Not So Important	Slightly Important	Important	Very Important	Extremely Important
TM1 Openness: The trustworthiness of e-government systems	TM1 Openness: The trustworthiness of e-government systems Not Important	TM1 Openness: The trustworthiness of e-government systems Not So Important	TM1 Openness: The trustworthiness of e-government systems Slightly Important	TM1 Openness: The trustworthiness of e-government systems Important	TM1 Openness: The trustworthiness of e-government systems Very Important	TM1 Openness: The trustworthiness of e-government systems Extremely Important
TM2 Integrity: The honesty of systems	TM2 Integrity: The honesty of systems Not Important	TM2 Integrity: The honesty of systems Not So Important	TM2 Integrity: The honesty of systems Slightly Important	TM2 Integrity: The honesty of systems Important	TM2 Integrity: The honesty of systems Very Important	TM2 Integrity: The honesty of systems Extremely Important
TM3 Intentions: The good intention of systems	TM3 Intentions: The good intention of systems Not Important	TM3 Intentions: The good intention of systems Not So Important	TM3 Intentions: The good intention of systems Slightly Important	TM3 Intentions: The good intention of systems Important	TM3 Intentions: The good intention of systems Very Important	TM3 Intentions: The good intention of systems Extremely Important
TM4 Accuracy: The correctness of systems	TM4 Accuracy: The correctness of systems Not Important	TM4 Accuracy: The correctness of systems Not So Important	TM4 Accuracy: The correctness of systems Slightly Important	TM4 Accuracy: The correctness of systems Important	TM4 Accuracy: The correctness of systems Very Important	TM4 Accuracy: The correctness of systems Extremely Important
TM5 Ability: The competency of systems	TM5 Ability: The competency of systems Not Important	TM5 Ability: The competency of systems Not So Important	TM5 Ability: The competency of systems Slightly Important	TM5 Ability: The competency of systems Important	TM5 Ability: The competency of systems Very Important	TM5 Ability: The competency of systems Extremely Important
TM6 Tangibles: Functional appeal and web interface appearance	TM6 Tangibles: Functional appeal and web interface appearance Not Important	TM6 Tangibles: Functional appeal and web interface appearance Not So Important	TM6 Tangibles: Functional appeal and web interface appearance Slightly Important	TM6 Tangibles: Functional appeal and web interface appearance Important	TM6 Tangibles: Functional appeal and web interface appearance Very Important	TM6 Tangibles: Functional appeal and web interface appearance Extremely Important
TM7 Reliability: The degree with which services offered are accurate and dependable	TM7 Reliability: The degree with which services offered are accurate and dependable Not Important	TM7 Reliability: The degree with which services offered are accurate and dependable Not So Important	TM7 Reliability: The degree with which services offered are accurate and dependable Slightly Important	TM7 Reliability: The degree with which services offered are accurate and dependable Important	TM7 Reliability: The degree with which services offered are accurate and dependable Very Important	TM7 Reliability: The degree with which services offered are accurate and dependable Extremely Important
TM8 Assurance:	TM8 Assurance: Not Important	TM8 Assurance: Not So Important	TM8 Assurance: Slightly Important	TM8 Assurance: Important	TM8 Assurance: Very Important	TM8 Assurance: Extremely Important
TM9 Empathy:Degree with which services offered project an image of competency and courtesy	TM9 Empathy:Degree with which services offered project an image of competency and courtesy Not Important	TM9 Empathy:Degree with which services offered project an image of competency and courtesy Not So Important	TM9 Empathy:Degree with which services offered project an image of competency and courtesy Slightly Important	TM9 Empathy:Degree with which services offered project an image of competency and courtesy Important	TM9 Empathy:Degree with which services offered project an image of competency and courtesy Very Important	TM9 Empathy:Degree with which services offered project an image of competency and courtesy Extremely Important
TM10 Responsiveness: Degree to which services offered are helpful and prompt	TM10 Responsiveness: Degree to which services offered are helpful and prompt Not Important	TM10 Responsiveness: Degree to which services offered are helpful and prompt Not So Important	TM10 Responsiveness: Degree to which services offered are helpful and prompt Slightly Important	TM10 Responsiveness: Degree to which services offered are helpful and prompt Important	TM10 Responsiveness: Degree to which services offered are helpful and prompt Very Important	TM10 Responsiveness: Degree to which services offered are helpful and prompt Extremely Important

Question Title

* 6. What is your education level?

a) Some high school

b) High school graduate

c) Undergraduate

d) Graduate (Masters)

e) Graduate (Doctoral)

Question Title

* 7. What is your gender?

a) Male

b) Female

Question Title

* 8. How many years have you been using electronic government systems? How many years have you been using a computer?

	a) 0 to 2 years	b) 3 to 5 years	c) 6 to 8 years	d) 9 to 12 years	e) over 12 years
Experience with e-Government	Experience with e-Government a) 0 to 2 years	Experience with e-Government b) 3 to 5 years	Experience with e-Government c) 6 to 8 years	Experience with e-Government d) 9 to 12 years	Experience with e-Government e) over 12 years
Experience with computers	Experience with computers a) 0 to 2 years	Experience with computers b) 3 to 5 years	Experience with computers c) 6 to 8 years	Experience with computers d) 9 to 12 years	Experience with computers e) over 12 years

Question Title

* 9. What is your profession (job title)?

Question Title

* 10. Do you currently work for the local, state, or federal government?

a) Yes

b) No